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Amazon Music HD sound drops out or playback stops entirely

  • 22 December 2022
  • 3 replies
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Userlevel 1

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

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Best answer by GuitarSuperstar 23 December 2022, 00:43

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3 replies

Userlevel 7

Try removing Amazon Music from the Sonos app and re-adding it.

Userlevel 1

Try removing Amazon Music from the Sonos app and re-adding it.

Thank You,. Ill try that and post results here.

Userlevel 7
Badge +22

What works for me is to switch to a different Amazon Station and then switch back.

Interesting glitch as once your current speaker goes silent you can group in another speaker and it will start playing.

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