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I recently upgraded a device from a connect amp to a new Sonos amp.  The old one still shows up as not connected.  How do I delete this old one from still showing up on the app?

Soundbar connected too skyq but how can I connect with firestick as well.Firesticki only gets sound from tv speakers. 

I'm attempting to add two Play 3's to my existing system that currently has two Play 1's. When adding the speaker through the app, it finds the Play 3's, and says it needs to create a temporary network to add the components. After joining the temporary network, both speakers fail to play the 'chime' or don't reflect the designated button is being pushed as an alternate connecting mode. I’m currently using S2 with mobile internet (TMobile) without issues in the current system. Suggestions? Or what further information is needed to help trouble-shoot?

Recently changed to a new wifi, after connecting my Sonos beam and move to the new wifi it doesn’t work with airplay anymore? Any kind souls can assist here please? Your help is greatly appreciated. I’m out shopping for new speakers anyway 

I use my Huawei phone to listen the music, and i use Sonos for many years with many systems, but from the last update it does not play any music in Apple or Tidal, you can see the library, choose the track and afterwards is nothing, just stuck. Tryed on other phone and is the same. Need help )Loading and Loading...Moderator edit: combined posts

Hello everyone i have some issues with my sub today we cleaning the house so i turned off my sub and all sound system  and after wild I turned back on my sub not working i  spend almost 3 hr to fix i try  but still not working i need help 

hey there. i have an older generation sonos connect. i just got a turntable with blue tooth capability. is there a way to connect the 2 via bluetooth in order to get my vinyls playing on the house speakers? or is there a product i can buy that will allow me to make this happen with my current sonos connect box/speakers? thanks. 

I have had this problem in the past (using a CONNECT), don’t recall how it got resolved; but it’s back.  I now have a PORT that is getting RCA inputs from my Cable Box so I can listen to TV broadcasts around the house.  The last two days, I’m getting continuous drop outs of  audio on my Play:3  (literally plays for seconds and drops out for seconds, rinse & repeat).  I haven’t tried other SONOS devices, but I know at least two weeks ago, I had no problem using my Move for this same function.

I have a Beam + Sub in my living room. I also have a Five that i dont use anymore. Has anyone connected this together with the beam and the sub to play stereo together with the sub?

Hi ! I own one Arc and two Eras 300.I use all of them as a group and when I try to hear the sound of a movie in Netflix ( like a home Theater)  the sound is making small but very frequent and annoying cuttings.Althought when I use all this group as a music sound via YouTube music, I have no problems.what is going on?  thanks a lot!  

I have a Sonos beam (gen 2) and two era 100 speakers connected to a Samsung Frame tv.  I want the Sonos system almost exclusively for my tv; however, every time I open the app, the audio is connected to music instead of the tv.  It takes all kinds of gymnastics to get the system to work with the tv.  I want the app to automatically pull up the tv audio.  Currently, music is listed as my services, and they take precedent over the TV which is listed as “your sources”.  How can I make an adjustment to have the tv be the primary connection to the sonos system?

I have a playbar mounted below my tv and one play 5 in an outside area. I also had a sub gen 1 connected with the playbar, the sub was damaged and has been removed from my setup. I purchased a new sub gen 3 and it has been registered but will not connect with my playbar.Looking for tips that will help.Thanks 

I have arc sub and 2 era 300. Are well put in the room ? Maybe era 300 too kutch hight? I use for games and Dolby Atmos film and music. Better to use era 100 as surround and use era 300 in another room? And do you suggest to put a second subwoofer?  Thanks in advance ..any suggestion is appreciated 

How can i reset my system if i dont have access to my account because i’m trying to add a new speaker but i cant because i dont have access to the first account

I’m using a Play:5 (Gen 2) + three Play:1 small speakers in our cafe.Our Wifi system was updated to a DreamCatcher and now Sonos speakers won’t connect. I’ve been told Factory Reset. Is this the correct option?

I’m hoping to get the following setup:ARC home theater set up with two wireless surrounds and sub in FR In-ceiling speakers with amp in Kitchen In-ceiling speakers with amp in DRWe’re not hard-core audiophiles but would like music and tv to sound good. We also would like flexibility so, for example, sometimes listening to the t.v. In FR and kitchen but sometimes having t.v. on in FR while music streaming in the kitchen. DR may be streaming something else?So, I guess my question is (and apologies if it’s been answered and/or is naive) whether this is the right setup (or *a* right setup) for this? Is there something I should be concerned about in this configuration?Many thanks for any help. 

I want to set an alarm that plays my wife’s playlists.When I don’t log into my Sonos account, I can play my wife’s Amazon Prime Music playlists because the speakers remember what the playlists are. But I can’t set alarms when I am not logged in.When I log in to set an alarm, I can no longer see my wife’s playlists and I can’t set them in the alarm. The only way I can think of accomplishing this is to log in to her Sonos account and then set the alarm. But I don’t want to keep track of all my wife’s log in credentials. Alternatively, I could recreate her playlists in my account, but this will be a huge pain.Is there a way to set the alarm using my Sonos login and her Amazon playlists?

I purchased a Sonos Arc sub and 2x sonos one rear speakers.   Almost nothing works in China so its completely false advertised.  No tidal support and voice doesnt work and of course anything the is realted to google servers.  Recently I moved to Thailand and packed all of it over here hoping to finally use my product as advertised but it seems the hardware is locked.  I cannot add Tidal and still nothing work for voice operation.  Seems this is come kind of chinese version that works on nothing but lousy chinese streaming services.  What really upsets me is right on taobao it advertises that you can use it with Tidal and voice operation and thats clearly not the case.  Is there any way I can update this system to work outside of China as advertised??

Hi All,I have linked my YTM account to Sonos, however, even though the Sonos app shows all my YTM content, whenever I try to play anything, it seems to load (play button briefly tuns into a circle) than stops and nothing plays, no errormessages.Same happens with a playlist, it skips through a nr of songs, showing covert art, playbutton briefly turns into a cricle, than it skips to the next songs, does this to 5 or 6 tracks than stops again.Iǘe removed and re-added the YTM account several times now, removed and reinstalled ther app, cleared cache and app data etc. To no avail.I've seen a plethora of issues with YTM/Sonos here, but none seem to be the same as my problem, so if anyone can lend a hand, that would be greatly appreciated.Best regards,Erik

Hi everyone,I’m using two Sonos Era 100 speakers connected to my Pioneer Opus Quad mixer via a USB-C to jack cable. Unfortunately, I’m experiencing an audio delay of around 75 milliseconds when compared to the sound in my headphones, which I use for pre-cueing.This latency is affecting my ability to mix tracks in real-time, as the speakers’ output is delayed compared to what I hear through the headphones. Has anyone encountered a similar issue? Is there any way to adjust the delay in the Sonos system, or should I consider using external devices to synchronize the audio?Any suggestions or guidance would be greatly appreciated!Thanks in advance!

I went camping and used my move for it’s awesome portability and bluetooth ability.  Upon return, not only could i not reconnect it to my home network, i’ve had to delete accounts, hard reset my move and ray, and i’m not only unable to get them to work-- but i have zero bluetooth capability on my move.  I don’t know if i pushed a secret sequence of buttons on the back, but it’s kaput. I can’t get my network back and can’t even use bluetooth.  help, please.

The new updates are horrible, and I hate sonos for what they have done to the sound systems I’ve spent thousands of dollars on. I hate the ads built into the controller software. I hate how GPS needs to be turned on to use the controller. I hate how bloated the controller software is. I hate the new terms of service (and privacy statement) where sonos will sell my data. I’ve tried plexamp, but it doesn’t handle grouping, queuing, well.  I just want something simple where i can build and queue playlists from my local NAS.

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

I’m looking to make a big purchase soon for the beam and sub mini.last year I seem to recall a 40% sale around September. Is there any information or insight into whether they will run this again?? Thanks in advance for your help.jay

Just thought I’d chime in and say that the solution explained in [1] did not work for me.What worked on a 2024 LG75QNED826RE (with an RF LG Magic Remote) was unplugging the Sonos Beam HDMI cable from the TV, and plugging it in again, and making sure the TV output was set to HDMI ARC.It seems the LG TV gets confused if I plugged something else in after the Beam, like e.g. a Chrome Cast, even if it was not inserted into the TV’s HDMI ARC slot (the Beam was already plugged here). This made the TV switch to TV  sound again.Unplugging and plugging the Sonos Beam Gen 2 and again setting the TV to HDMI ARC sound output again worked. Pairing the remote to the Sonos Beam Gen 2 is not nescessary using this setup (e.g. like you’d need to do with the Sonos Playbar).[1]:Edit: If an admin sees this, you can mark this as a resolved question.