Skip to main content
Ugyes
Contributor II
October 3, 2024
Answered

Speaker cannot connect after the relocation: new app, Mesh wifi

Hi, 

I’m facing an issue when moving a speaker to another room: this speaker is not visible in the new app (version: 80.09.04), but only I can see an error message: X room is not connected (X is the original room).

I did the factory reset several times on this speaker, I deleted the old Sonos network created a new one, and rebooted the router many times without any success. The app cannot connect the speaker: it's always been lost in the adding to the wifi network stage.

I have an Asus mesh wifi with a main and an AP router: the old room is served by the AP router the new room is for the main router. The speaker is working well when is in the old room. According to the router’s status information: if the speaker is connected to the AP router everything is fine, if the speaker is connected to the main router with the same IP address (only 1 DHCP server is available at home), the speaker cannot be visible in the new app.

How can I change the speaker's AP router assignment in the new app? Or what can I do so the speaker can connect automatically to the main router?

 

Thank you.

Ferenc

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Stanley_4
Stanley_4Answer
Grand Maestro
October 3, 2024

I think I’d call Sonos support, maybe they have seen this issue with Asus before.

View in thread

1 reply

Stanley_4
Stanley_4Answer
Grand Maestro
October 3, 2024

I think I’d call Sonos support, maybe they have seen this issue with Asus before.

Terms & ConditionsAccessibility statement