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Answered

Speaker cannot connect after the relocation: new app, Mesh wifi

  • October 3, 2024
  • 1 reply
  • 113 views
U

Hi, 

I’m facing an issue when moving a speaker to another room: this speaker is not visible in the new app (version: 80.09.04), but only I can see an error message: X room is not connected (X is the original room).

I did the factory reset several times on this speaker, I deleted the old Sonos network created a new one, and rebooted the router many times without any success. The app cannot connect the speaker: it's always been lost in the adding to the wifi network stage.

I have an Asus mesh wifi with a main and an AP router: the old room is served by the AP router the new room is for the main router. The speaker is working well when is in the old room. According to the router’s status information: if the speaker is connected to the AP router everything is fine, if the speaker is connected to the main router with the same IP address (only 1 DHCP server is available at home), the speaker cannot be visible in the new app.

How can I change the speaker's AP router assignment in the new app? Or what can I do so the speaker can connect automatically to the main router?

 

Thank you.

Ferenc

Best answer by Stanley_4

I think I’d call Sonos support, maybe they have seen this issue with Asus before.

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1 reply

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • October 3, 2024

I think I’d call Sonos support, maybe they have seen this issue with Asus before.

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