Did this not work?

Have you updated the app recently?

I look for updates every day. It says I have the latest. I've tried everything that has been posted as to possible solutions. I now get a 1002 error message, which again I have tried all the suggestions. I was about to order more speakers but if this doesn't get resolved soon , I'll be selling what I've got and moving on to something where I can play my own libraries and not just stream. I spent over 30 years overseeing development projects around the globe. I've never seen such a disaster of a release. Was it never tested before release. 

The error 1002 message is often solved by going to the desktop app for Windows or Mac (downloadable from the Sonos website) and running a system update from there.

Also, I repeat….

I've tried the system update from my laptop. Still not working 

Hi @dsteward 

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having trying to configure your Music Library to work on your Sonos system.

Error 1002 indicates an issue maintaining a connection to the device hosting the library. Although the occurrence of this issue may have coincided with the release of the new app, I do not think (at present - I’d need to see the logs) that they are related. For example, if the host device is a computer, I’d be looking at firewall configuration first.

I’d first recommend a reboot of every device involved - your speakers, whatever device is hosting the library, the router and your phone. Please turn the router off for 30 seconds at least, and when WiFi returns, turn on the host device first and allow it to finish booting before turning on any speakers.

If this does not solve the issue you are having, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

En juin la hotline m’a indiqué que la rectification serait faite en juillet!

En juillet la hotline m’a indiqué que la rectification serait faite en aout!

… je n’appelle plus … Sonos est une équipe incompétente!

What “rectification” are you looking for? Did you try the suggestions above? Is your source possibly SMBv1 only?

Suite aux contacts avec la hotline j’ai essayé toutes les suggestions proposées mais rien n’est efficace, impossible de lire mes listes musiques depuis un disque externe ou depuis le disque interne du mac.

Je ne vois toujours pas d’infos ni de mises à jours qui puisse rendre le matériel sonos utilisable pour moi. Je vais devoir investir sur des marques comme Bose ou autres ...