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tplp
Contributor II
October 4, 2024
Answered

Play 1 can not be added to new network

I moved home and now have a new wifi network. Have tried to set up 2 x Play 1’s on the network but nothing happens. Even when Play 1 is connected via ethernet it is still undiscoverable during the set up new network process.

Factory reset process also just ends in a solid orange light. Can not get to green light at all, again ethernet cable plugged in.

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Ken_Griffiths
Ken_GriffithsAnswer
October 4, 2024

@Pools-3015 I ended up deleting the old network as I was trying to see if that would work, so I can’t do that unfortunately.

 

id be surprised if both speakers were overheating at the same time, they are cool to the touch and aren’t on/used in a way that would cause over heating 

If you did factory reset a speaker (as mentioned) then the status LED should flash green when ready for setup on a Sonos Household. If a reset device is not flashing green I would suspect a hardware fault. My thoughts are to try the reset process one more time. If no flashing green light is seen then I would certainly contact Sonos Support. Note there should not have been a need to reset the speaker(s).

It’s not clear from your post if you did a reset with just one or all your products. If you did factory reset ALL, then you will need to start with a new reset Sonos App too in order to create a new Sonos Household/System… but if you still have a non-reset product, then cable that to your router and use the App to connect to the ‘existing’ Sonos HH/System instead. Then add your reset product with the (hopefully) flashing green LED.🤞

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3 replies

Pools-3015
Pools-3015
Prodigy I
October 4, 2024

The easiest thing to do would be to name your WIFI the same as your old WIFI with the same password. Your speakers would have automatically connected. Since you have reset them and now can only get an orange LED you may need to unplug them for 30 minutes or so, because they may be overheating. See this post from the Sonos Support Site:

https://support.sonos.com/en-us/article/sonos-led-lights
 

    tplpAuthor
    Contributor II
    October 4, 2024

    @Pools-3015 I ended up deleting the old network as I was trying to see if that would work, so I can’t do that unfortunately.

     

    id be surprised if both speakers were overheating at the same time, they are cool to the touch and aren’t on/used in a way that would cause over heating 

    Ken_Griffiths
    Ken_GriffithsAnswer
    October 4, 2024

    @Pools-3015 I ended up deleting the old network as I was trying to see if that would work, so I can’t do that unfortunately.

     

    id be surprised if both speakers were overheating at the same time, they are cool to the touch and aren’t on/used in a way that would cause over heating 

    If you did factory reset a speaker (as mentioned) then the status LED should flash green when ready for setup on a Sonos Household. If a reset device is not flashing green I would suspect a hardware fault. My thoughts are to try the reset process one more time. If no flashing green light is seen then I would certainly contact Sonos Support. Note there should not have been a need to reset the speaker(s).

    It’s not clear from your post if you did a reset with just one or all your products. If you did factory reset ALL, then you will need to start with a new reset Sonos App too in order to create a new Sonos Household/System… but if you still have a non-reset product, then cable that to your router and use the App to connect to the ‘existing’ Sonos HH/System instead. Then add your reset product with the (hopefully) flashing green LED.🤞

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