Answered

I have this set up with the line in connected to the headphone jack of my Mac Mini M4 to the special Sonos adapter plugged into the Move 2. Sometimes when I’m in YouTube videos, I click the video and instantly it’s playing with audio, other times the video plays but it takes a few seconds for the audio, sometimes the video will play with no audio at all and sometimes the video plays and the audio  quits playing. Driving me bonkers!

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.So far I have tried the following:Reset my BeamDeleted the Sonos skill and re-enabled in the Alexa appReset my wifiChecked the Beam has the latest softwareChecked the Beam has the correct time zoneDeleted all other Beams from the Alexa app. I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?

It's been over a year, is there any discussions on when this will be supported?  The documents from the box itself says to mount inverted if x feet from ceiling, yet the Sonos ecosystem says era 300 not supported?  Is this due to the app issues or lack of focus/support for new products? 

My multi room Sonos system is quite pathetic at the moment. I’m running S2 app on everything. Arc + 2 x Sonos 1s, stereo pair of 1s, 2 x free standing 1’s,  a 5, a 3 an amp ( for turntable) and a roam. Volume changes lag, rooms don’t come on together then al of a sudden volume jumps up or down in separate rooms.  If I skip a track on Spotify or similar Same thing one room plays others vanish for a while. Spent a lot of money on Sonos, very disappointing that they cannot supply decent software to match their prices.  Roam constantly vanished from system.

HiProbably a stupid question, but can I pair Ace headphones to an Era 100 to stream music from my own library?TIAMark

Comment connecter Sonos Ray à TV thé Frame par câble Optique ?????how to Connect Sonos Ray to TV Samsung The Frame with optical câble ????

I can’t connect my Port to the old Stereo--I’m including a photo of the back of the stereo. I believe I need to connect the Port input to the Speaker section.  However, it’s not working.    

I have an old Kenwood Hifi separates system. I would like to play this through my Sonos Era 100s. I think I need to connect the Aux out from the amp component to a Bluetooth transmitter to make this work. Is this right? I’ve just received a Bluetooth transmitter from Amazon but it’s faulty so I’m sending it back. Before I order another one, I just want to check I’ve got the right idea. If so, can anyone recommend a good transmitter? Thank you. 

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

Hi !I have trouble configuring my Sonos one SL : I tried downloading the android app and chose “add an audio speaker or a component”. It tells me it cannot configure my products unless it has access to my precise location and send me in my parameters. I checked and gave access to the app, it can access everything in my phone including my precise location. But the app still tells me to give it access to my precise location. What can I do to configure my speaker ? Thank you,

Hi, I did setup the speakers to the new Arc and Sub 4 today but the sound do lag, then the sound disappears a bit and then back again within seconds the whole time.They are connected to 2,4 GHz 100/100 WiFi with full signal (sub also, only arc with cable), approx 5 meter from router.What did I do wrong?

Hello! I want to create this setup.  2 amps,  a pair of in-wall speakers, a pair of ceiling speakers, Apple TV, and a projector. What is the correct way to connect the amps to the Apple TV and to the projector. I’m trying to figure out what cables to have and exactly how to connect it all. Thanks!

I bought this at the store to plug into my tv...the guy that took this to my car for me said I need a receiver to make this work with tv...is that right?  Where do I get the receiver?

Ultra not recognizing bass and surrounds 

Since the rollout in May, I have consistently had problems switching radio stations using the phone app.About 80% of my listening is on about five radio stations. The rest Spotify, Sirius, etc. When changing from NPR to say, WXPN, it may take several minutes to get it to "catch" and make the switch. Thoughts?

Setting up surround with Arc and 2 Era 100s. Arc and first Era speaker were found, configured updated and added to the room. 2nd Era speaker hung up during the update step (error1000).spent 4 hours on the phone with support( yes…4 hours) still can’t add the brand new speaker… was supposed to be contacted by a more advance level 2 support tech but day 3 and nothing…suggestions?  Return for refund?  Thanks in advance…

I am trying to set up my new speaker, Beam gen2 and it will not connect to the internet. I get to the setup stage where it asks for the password to the network and then fails after typing in the password saying it is unable to connect. I have tried using a wired connection directly to the router and it gives the same error. I have a Netgear R6700AX router and have split the SSIDs into a 2.4Ghz and 5Ghz. The device I am using to set up the speaker is also connected to the 2.4 network. I have tried connecting both with and without password security on the network. Have previously used a Sonos speaker with a wired connection (Play3) with no issues at my former apartment without issues but that speaker will not work in my house either. It is the same ISP but that has been the only change so I assume that is the issue. Talked with Sonos support for about an hour yesterday without any progress. Any suggestions or am I just stuck with a useless speaker? What to ask the ISP?

I am not able to connect to Sonos speakers from Spotify. This has worked fine for many years before. I have tested on IOS, Pixel Tablet and Samsung android. Tried to log in and out. AirPlay works fine. Other users work fine. Suggestions on what I should do?

I Had a Beam connected by HDMI cable playing sound of TV. I added a new equipment, a Move 2 and the TV is not playing in the Move2. Both are in the same group. Only by Spotify I did it.

Recently unplugged and replugged in my Sonos ARC and do not have sound.    Please help 

I think I know how to do this, but I am gun-shy with the app lately.  My confidence is low in getting things right that used to be easy for me.  I purchased two new Era 100’s.  I want to replace my two Play:1’s that are surrounds in my home theatre room with the Era 100’s and repurpose my Play:1’s in another room.  I think I go through the “Remove Surrounds” in my existing home theatre room, but not sure.  Is this correct?  If so, how do I create a new room and add my Play:1’s to that room?  I am also thinking I need to do this before plugging in my new Era 100’s so I can add them as new devices and identify them as surrounds in my existing home theatre room.  Is my thinkin correct here?  If so, anything I need to watch out for or know before I start this?  After the app rebuild a year of so ago I have gotten myself into trouble numerous times trying to do something I thought would be easy.    

No system tools can be found to remove my 100's . So I added my new 300' & Arc Ultra to a different Room. Will sounds suffer for it ? And eventually I have to remove the 100's unless I can keep one room for surround & the other for Music.

Had to do a factory reset on my Move speaker yesterday and in the process discovered a software update that I applied to the speaker.  Since reconnecting to the speaker in the Sonos App, my wife and I cannot share control of the speaker, see played history, etc. from our separate Sonos accounts on our separate iPhone 16’s.  Since I set it up, I am registered as the “system owner” and my wife is prompted to log in as the system owner on her phone if she wants to view play history, or add her own Apple Music connection from her phone--so she can play her music.  All this shared play, using our own Sonos accounts worked yesterday, now it doesn’t.  I dug around through the app looking for a way to extend permissions or include another user as owner and didn’t have any luck.  What is going on with this thing?

I have currently a home cinema set-up with a Beam (Gen 2) and 2x ERA 100. I use it for TV sound and also to listen to music. As the room is quite large, I would like to add 1 ERA 100 speaker a bit further in the room, to enhance my music listening (not for use with the TV/Home cinema). So I would select the speaker (using a different room name as the home cinema speakers) only when I listen to music. Could that work ?

I went away for a few days.  On returning I opened the app. No "Sources" heading or list. Tried stopping and restarting the app a few times to no avail. The TV plays fine. Both sources are shown in the corresponding room details. App is Android. What is happening?