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Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

My Sonos 5 has gotten very cranky lately. It is in Santa Fe and we have numerous power outages. For the last few months, every time we had a power outage, it was very difficult to get it to connect to the Sonos App. Now, it will not connect at all. I finally got it to reset to factory settings and it gives the blinking green light. Unfortunately, I cannot connect to it by adding a new device. I have ordered a long internet cable so I can connect it directly to the router. The real question is: Is my Sonos 5 toast?

The volume fader has disappeared from my play 3.Reset the speaker and now it will not connect anymore !Very frustrated - The latest app is glitchy and I get booted out a lot now when I sign in. I have read and followed the latest issues with Sonas and their app horrors!For such a smart brand I find it incredulous that they have screwed up so badly. I have read the CEO’s humble apologies but honestly how he should win a gold for how to screw up a great brand! 

Hi,I am just checking how best to connect a Sonos Beam 2 to my TV. The TV is pretty new and has an eARC HDMI port on HDMI 3 which I think I need to connect the Beam 2 to. However I also have a Sky Q Minibox which I am planning to connect to the HMDI 1 port on the TV. I want the audio from the TV apps and also SKY Q to come out through the Sonos Beam 2. Whereabouts would I configure this please? In the TV? In the Sonos Beam 2 on the app?Thank you,Sam

I have two Era 100’s, considering adding a mini sub and Beam.Currently the Era’s are to the side of the sofa that faces the TV. I can establish one Era to the left and behind the sofa but unable to place the second Era on the right side of the sofa, thus restricted to the side placement.If I opt for the Beam, my ability to fully utilize the full system for “theatre sound” is pretty much out of the question I assume.  Would there be any benefit at all in getting the Beam and sub to try and use with the Era’sApologies for poorly detailed question! 

I am switching to T mobile 5, how do I connect my laptop Sonos system, and or my iPhone 11 to team mobile? I have 2 Sonos 5 speakers. 

I have the latest Android version of the app installed, 80.06.04.I do not find the option to add Music Library. I had it in the past, but option is gone in the new app.I’m puzzled as I see in the release notes that setup of Music Library should be possible since already some versions ago.80.05.06 (Android)80.05.04 (iOS)Release date: 7/22/2024In this update:    Added setup, configuration, and search for local Music Library I just do not find the option to configure it.Any suggestions?  

Alexa was working fine, for some reason we factory reset the Sonos one (dont ask me why) and now I cant get alexa to work. I dont have either alexa app or amazon app on my phone, and when I click “sign in” it just immediately says there was an issue and I can try again or cancel. Extremely frustrating 

Hi, my current set up has 2 sonos amps and a sonos port, all plugged into ethernet cables, creating three zones that can all play something different or the same.  I want to be able to play my TV through these zones, but the amps are located in another room.  My question is if i buy a sonos soundbar (wifi), would that create a fourth zone that i could use the source of this new zone (the TV) to synch through the other three zones?  Goal is mostly for football games to have the game play throughout the house/patio.  If there is another way to get TV to play through current set up, i am open to that as well.    

Hi I own Beam 2 a pair of Era 100 configured as Surround. If I listen to music from IPad or IPhone or even from Sonos app the music comes out of both the beam 2 and the speakers. If I do the same with my Apple TV 4K I hear the sound come out only from Beam 2 and the surround channels emit almost nothing or very low. While movies have no problems… Why doesn’t the Apple TV make the audio sound like the iPad in Bluetooth? Thanks. Andrea.

HiI used to be able to create my own playlists, using some local library items and some Spotify items, for playing while we have people round.Last time I tried, I could not see any mention of playlists in the new app.Can anyone advise what the latest position is in terms of being able to create my own playlists as above?Thanks

Is anyone experiencing any issues with Amazon Music? Since Saturday I am getting 'no content items available', then it will connect and work and then the next day the same message again. Done the usual, disconnect and reconnect the service, delete/ reinstall the Sonos app but still the same issue. YT music and all my other services are working fine. I will contact support but I thought I would ask here first. I am using a Pixel 8 pro but this is also happening on my wife's android phone. Cheers  

I have Sonos Arc, Era 100, Sub Gen 3, and I cannot get trueplay to work. It gets stuck on the screen, “Face your tv and hold the device at eye level.” It will not go to the next screen when pressing continue. I have rebooted the system, reset the app, and nothing works. Any suggestions?? 

Hi, I have a JBL 9.1 soundbar with detachable speakers connected to my TV. Now I want to create a multi-room surround sound system in the rest of my home. Can I connect a Sonos Amp with six in-ceiling speakers to my JBL soundbar and play the same music throughout the whole house? Any advice? Thanks. 

Whenever I listen to radio thru Tunein, I get the "Welcome to Tunein" message every 10 minutes while disrupting the music. Highly irritating. Why??? It's also pretty irritating having to hear "Welcome to Tunein" whenever I switch stations. I didn't have that with another brand I used before.

My sonos Arc does not connect to wifi anymore. I have try to reset my router many time . And it’s impossible to factory reset my Arc exept if i plug it into the ethernet port .When i try to factory reset the arc wireless ( no ethernet cable ) the light blinking amber and and came solid white but never came blinking green ( pairing mode ) but when i plug the ethernet cable everything is fine.

Hi. Is it possible to add youtube app to sonos app? If so, how?.

I like to be able to choose a specific group and adjust the volume level to each different speak in creating a  alarm. The right not you can only choose either speaker or general group and no choice of sound levels to each of the speakers.  I rather choose the speakers and volume of the for each of the alarms might even add a copy to another new alarm so you would not to customize each of the alarm again. I maybe you could create different groups with the specific speakers and column? 

why cant i hear music from the sonos app in my sonos ace ? its only possible for me to listen to spotify

Until recently when I turned on my TV the Sonos Ray would be muted by default. Now it remembers the last volume setting.How do I set it back to be muted when I switch my TV on?

.: Hello. Recently I bought a Pro-Ject Debut Carbon Evo turntable. I know it does not have a pre-amp. In my living room, I have the Sonos Arc SL soundbar and two Sonos One SL speakers. My question is: how do I pair the Sonos and Pro-Ject devices? I have searched intensely but have found no straightforward answer or help. My understanding is that I need to connect the turntable to a pre-amp, and then the pre-amp to a Sonos device that will work with the Arc and SL speakers. I would be very grateful if anyone could verify this, and also if anyone can then advise me on buying a pre-amp, and on which Sonos device I will need to make this all work.Thank you sincerely in advance for any guidance you might provide me.

Can a stereo pair be set up with 2 Era 300 using Bluetooth?

Is it possible to connect 3 no. Era 100’a in the same space, for example with two as a stereo pair and the third just playing independently?

I am waiting for:80.07.05 (Android)80.07.03 (iOS)Release date: 27/08/2024It is still not showing in Google Play Store for me. The release notes say:“This release will be gradually rolled out to users over several days.”Can we please get a more detailed update? Surely there is more detail about the plan for this rollout that can be shared.