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Jmc_84
Contributor I
Nov 26, 2024 9:55 PM UTC
Answered

App cant load system without turning wifi on and off on phone

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

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AjTrek1
AjTrek1Answer
Nov 27, 2024 1:39 AM UTC

OK...assuming there are no VPN’s active on your phone and/or it’s not a work phone administered by your employer here are a few suggestions:

  • Make sure the iOS is up-to date (18.1.1)
  • Make sure the Sonos App is up-to date (80.12.02 or 80.12.03) *
  • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings **
  • Go to Settings > Apps > Search for Sonos: Turn on the Options/Settings below:

 

 

 * What shows here may differ from what shows on your iPhone ergo 80.12.03

 ** You’ll have to re-enter your Wi-Fi credentials 

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4 replies

AjTrek1
AjTrek1
Nov 26, 2024 9:58 PM UTC

What phone are you using; iPhone or Android?

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Jmc_84Author
Contributor I
Nov 26, 2024 10:03 PM UTC

iPhone 14 Pro

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Stanley_4
Stanley_4
Grand Maestro
Nov 27, 2024 1:10 AM UTC

Is the phone automatically connecting to your home WiFi and using it as the preferrred (over mobile-data) network?

Any VPN or the like on the phone?

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AjTrek1
AjTrek1Answer
Nov 27, 2024 1:39 AM UTC

OK...assuming there are no VPN’s active on your phone and/or it’s not a work phone administered by your employer here are a few suggestions:

  • Make sure the iOS is up-to date (18.1.1)
  • Make sure the Sonos App is up-to date (80.12.02 or 80.12.03) *
  • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings **
  • Go to Settings > Apps > Search for Sonos: Turn on the Options/Settings below:

 

 

 * What shows here may differ from what shows on your iPhone ergo 80.12.03

 ** You’ll have to re-enter your Wi-Fi credentials 

Translate
Together Everyone Achieves More = T.E.A.M.
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