App cant load system without turning wifi on and off on phone

Forum|Forum|1 year ago
November 26, 2024
4 replies
136 views

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

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Best answer by AjTrek1

OK...assuming there are no VPN’s active on your phone and/or it’s not a work phone administered by your employer here are a few suggestions:

Make sure the iOS is up-to date (18.1.1)
Make sure the Sonos App is up-to date (80.12.02 or 80.12.03) *
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings **
Go to Settings > Apps > Search for Sonos: Turn on the Options/Settings below:

* What shows here may differ from what shows on your iPhone ergo 80.12.03

** You’ll have to re-enter your Wi-Fi credentials

AjTrek1

What phone are you using; iPhone or Android?

Together Everyone Achieves More = T.E.A.M.

J

Jmc_84Author

Contributor I

iPhone 14 Pro

Stanley_4

Grand Maestro

Is the phone automatically connecting to your home WiFi and using it as the preferrred (over mobile-data) network?

Any VPN or the like on the phone?

AjTrek1Answer

OK...assuming there are no VPN’s active on your phone and/or it’s not a work phone administered by your employer here are a few suggestions:

Make sure the iOS is up-to date (18.1.1)
Make sure the Sonos App is up-to date (80.12.02 or 80.12.03) *
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings **
Go to Settings > Apps > Search for Sonos: Turn on the Options/Settings below:

* What shows here may differ from what shows on your iPhone ergo 80.12.03

** You’ll have to re-enter your Wi-Fi credentials

Together Everyone Achieves More = T.E.A.M.

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