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I am trying to set up my new speaker, Beam gen2 and it will not connect to the internet. I get to the setup stage where it asks for the password to the network and then fails after typing in the password saying it is unable to connect. I have tried using a wired connection directly to the router and it gives the same error. I have a Netgear R6700AX router and have split the SSIDs into a 2.4Ghz and 5Ghz. The device I am using to set up the speaker is also connected to the 2.4 network. I have tried connecting both with and without password security on the network. Have previously used a Sonos speaker with a wired connection (Play3) with no issues at my former apartment without issues but that speaker will not work in my house either. It is the same ISP but that has been the only change so I assume that is the issue. Talked with Sonos support for about an hour yesterday without any progress. Any suggestions or am I just stuck with a useless speaker? What to ask the ISP?

I suspect the ‘new’ network doesn’t match the requirements stated in the  Sonos Network Requirements FAQ. My guess is that it is likely the network’s security settings, which may be too high (or different) to allow the Sonos device(s) to connect to it. 

However, if that’s correct, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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