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Answered

Using Line In with Move 2

  • November 24, 2024
  • 1 reply
  • 172 views

toyboy
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I have this set up with the line in connected to the headphone jack of my Mac Mini M4 to the special Sonos adapter plugged into the Move 2. Sometimes when I’m in YouTube videos, I click the video and instantly it’s playing with audio, other times the video plays but it takes a few seconds for the audio, sometimes the video will play with no audio at all and sometimes the video plays and the audio  quits playing. Driving me bonkers!

Best answer by Sotiris C.

Hello ​@toyboy, welcome back!

I’m sorry to hear about your experience with your Sonos Move 2 connected via the Sonos Adapter line in to your Mac Mini M4.

This is definitely not the expected behavior, does a Sonos Move 2 and Mac Mini M4 reboot resolve it temporarily?

I would suggest you to Submit Diagnostics within 10 minutes of this issue occurring and then reach out to our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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1 reply

Sotiris C.
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  • Sonos Staff
  • Answer
  • November 27, 2024

Hello ​@toyboy, welcome back!

I’m sorry to hear about your experience with your Sonos Move 2 connected via the Sonos Adapter line in to your Mac Mini M4.

This is definitely not the expected behavior, does a Sonos Move 2 and Mac Mini M4 reboot resolve it temporarily?

I would suggest you to Submit Diagnostics within 10 minutes of this issue occurring and then reach out to our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.