Ultra not recognizing bass and surrounds
Answered
arc ultra not recognizing bass and surrounds
Best answer by AjTrek1
If setting up sub and surrounds previously used with another Sonos soundbar you must first remove the sub so that it shows as “unused” and the surrounds must be removed and reverted so that they show as individual rooms ( not a stereo pair). After the above conditions are met go to the room with the Arc Ultra and choose add sub and add surrounds ( not necessarily in that order).
Edit: After reviewing your profile the Play1’s if being used as surrounds may or may not work as they are not officially supported by the Arc Ultra.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
If setting up sub and surrounds previously used with another Sonos soundbar you must first remove the sub so that it shows as “unused” and the surrounds must be removed and reverted so that they show as individual rooms ( not a stereo pair). After the above conditions are met go to the room with the Arc Ultra and choose add sub and add surrounds ( not necessarily in that order).
Edit: After reviewing your profile the Play1’s if being used as surrounds may or may not work as they are not officially supported by the Arc Ultra.
Also (for others who may find this), make sure that the radio/wifi is not turned off on the Arc. It uses that to communicate with the surrounds and Sub.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.