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Contributor II
November 23, 2024
Answered

multiroom system is pants.

My multi room Sonos system is quite pathetic at the moment. I’m running S2 app on everything. Arc + 2 x Sonos 1s, stereo pair of 1s, 2 x free standing 1’s,  a 5, a 3 an amp ( for turntable) and a roam. Volume changes lag, rooms don’t come on together then al of a sudden volume jumps up or down in separate rooms.  If I skip a track on Spotify or similar Same thing one room plays others vanish for a while. Spent a lot of money on Sonos, very disappointing that they cannot supply decent software to match their prices.  Roam constantly vanished from system.

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Corry P
Corry PAnswer
Sonos Staff
November 27, 2024

Hi ​@cressy2607

Thanks for your post!

Sorry to hear about the multiple issues you are having with your Sonos system - this is not at all what we want for you.

There are multiple possible reasons for what you are experiencing, and the best way of determining which it is is to ask the speakers - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

17 replies

Pools-3015
Prodigy I
November 23, 2024

If you can give some information about your network that would be great.

I have many of the same speakers in my home as you do that total 11, with 6 of them hardwired to my network with ethernet. I have always had a main speaker, like a soundbar and Amp, hardwired. Even from the day the new app was released, I have had very minimal issues. I did experience the sluggish volume issue for a couple hours, but everything else I use, has not stopped working for me.

Stanley_4
Grand Maestro
November 23, 2024

If you bet the latest app release, it has solved much of the lag issues for most folks.

You could try the Sonos Wi-Fi FAQ on reducing interference or submit a diagnostic and call Sonos.

Contributor II
November 23, 2024

Hi thx for that I believe I have the latest app,  the arc is wired the rest are wireless. It is currently on network channel 1. I have reset everything ( well a power cut sorted that ) . I am on virgin with 1gig broadband.

 

Contributor II
November 23, 2024

Think I’ll have to call Sonos I’ve submitted a diagnostic report. I recommended Sonos to my nephew who has a bar he bought 4 x Sonos 5s and he’s getting loads of connection issues too. Can’t skip tunes can’t stop playing etc. seems like the whole system is very poor at the moment.

Prodigy III
November 23, 2024

Would it be hugely difficult to make one or two more devices hardwired rather than wireless?

Sonos used to publish a guide that recommended one hardwired device per 5 units installed, and I suspect that this is still a good policy - especially if you play higher-resolution material.

On my system, this made a positive difference to the delays in re-synchronising after (for example) jumping from one track to another.

Stanley_4
Grand Maestro
November 23, 2024

With newer Wi-Fi Sonos is no longer recommending wired setups in most cases as Sonosnet is older/slower tech. They even dropped Ethernet ports on some devices and made it an extra cost option on others. Many now don't even support Sonosnet. 

Prodigy III
November 23, 2024

It does make you wonder whether the most recent firmware updates have made network performance worse by removing Sonosnet features. As I understand it, Sonosnet used to allow individual speakers to (in effect) “relay” content to adjacent speakers, which could under some circumstances extend the range of wireless coverage.

But, at a simpler level, each hardwired connection means one less devices needing bandwidth from the limited capacity of a wireless network, freeing up capacity for other devices to use.

Stanley_4
Grand Maestro
November 23, 2024

The issues aren't from removing Sonosnet as it hasn't been removed, new Sonos are just set n9t to use it. 

In the old days of one central Wi-Fi point the Sonosnet mesh was handy, today it just means you need an additional Wi-Fi channel. One that will be slower and lower tech than most current hardware.

Today most Wi-Fi supports much better range and throughput making Sonosnet a second class transport.

For Sonosnet v1 and less so for v2 bandwidth was an issue, modern Wi-Fi rarely has issues with the small amounts of data Sonos uses. If your channel utilization is under 50% (from my li,ited testing) Sonos should work.

Wired is still an option as is disabling the radio but both are best reserved for special situations. 

106rallye
November 23, 2024

This will only work for older Sonos gear that supports Sonosnet.

Prodigy III
November 23, 2024

This will only work for older Sonos gear that supports Sonosnet.

Not true - as I said above, every hardwired connection is a connection that doesn’t need wireless bandwidth.

If wireless capacity is limited (for a number of reasons, some of which may not be “visible” to the owner of the property, such as what their neighbours’ wireless equipment is doing) then removing traffic from the wireless side of the network may help, even if Sonosnet is “there but not being used”.