Answered

Hi! Why can't I finde Nextory on music services? :) 

I have two Sonos ones and have never been able to control Spotify using Alexa.  I can play spotify on the Sonos through both the Sonos and Spotify app.  However if I say ‘Alexa play spotify’ the response I get is “Here is spotify, sorry that device is offline” I have removed Alexa off both Sonos devices, disabled the spotify skill and then re-added everything.  Still not working.  I bought the Sonos One for the Alexa feature and its not working… grrrrr.  My son just bought an echo and Spotify works perfectly on it. Can anyone help fix this please.

Dear all,   I recently purchase a pair of Sonos, and it was my entrance to Sonos system. My question is, since I have a Zeppelin air, how can I connect it into the new system. Which would be the best product. The Amp or the Port? Also, is there any advantage in connecting my new Sonos One to the AMP wirelessly?   Thanks a lot   Rui Freitas 

Has anyone connected a Beam to an LG OLED tv and tested whether the audio is delayed when using Dolby Digital? My Beam is scheduled to arrive tomorrow (canceled my B&H order and ordered on the Sonos site today). I have a 2016 LG E6P with the latest firmware (5.30.30). I wasn't aware of the Dolby Digital issue until I started reading these forums. I have read and watched a bunch of reviews of Beam and no one mentioned this issue, which is curious. You would think at least one reviewer would have used an LG OLED when testing the Beam. Hoping it won't be an issue.;)

I’ve had my Sonos 5 for probably about 8 years now, and the recent news about “recycle mode” has brought back some of my older worries about buying into Sonos -- that I have this nice speaker, but if Sonos were to go away, it’s a big paperweight. More practically, I’ve brought this speaker to other places from time to time and relied on auto-play mode (where it will auto-play line-in even if it’s offline) but it feels like a hack. It would be really cool if Sonos were to ship these speakers with a physical switch which, when flipped, turned it into a “dumb” speaker that just played whatever came through line-in. It would be a show of good faith that I’ll be able to use this speaker in 50 years, it would improve recyclability, and it would make it easier for me to disconnect it from the network and take it to-go on those rare occasions when that’s useful.

When I try and link Google Assistant to my Sonos One(s) I get as far as the page that says ‘Go to your Google Assistant App’, however when I click it it redirects me to the App Store despite the Google Assistant App being installed on my phone. I have have tried uninstalling both apps, hard resetting my phone and resetting the Sonos system countless times, but every time I still get misdirected. Has anyone else seen encountered the same problem?

Dear Sonosers, As an inexperienced user thinking about joining the Sonos family, I am trying to figure out, which device to get. My goal is to couple the Sonos system with my old Panasonic SA-PM22 hifi, in order to listen to CDs played by the hifi throughout the home on future Sonos speakers (most likely Symfonisk speakers, but this should not matter now, if I am not mistaken). However, my hifi has a bi-amp output, meaning 2x2 sockets for wire/cord output (bass) & 2 sockets for rca output (high&mid) (see pics attached). When looking at the Sonos Connect devices (which I believe should offer the solution to my question), I do not see any wire/cord input option, thus I believe, that connecting my hifi only with rca to Sonos Connect devices will leave me with half the sound (high&mid) transmitted to the speakers of the home.  My question: is there a solution to connecting my bi-amp hifi to the Sonos ecosystem? (I.e. what did I get wrong in the above?)  Please note, that hangin

I’ve just set up my new Beam and the left and right channels are reversed.  I didn’t notice until i played Bohemian Rhapsody on YouTube (via Sky Q receiver) and the voices are coming from the wrong channels.  I have the Beam connected to the ARC HDMI.  Any way i can reverse these?  

If I put on a specific song from Youtube Music on my Sonos One via my smartphone, that song plays, and afterwards it automatically generates a playlist, putting on similar songs to the one I put on. In other words, it will keep playing some kind of music to keep the party going, which is the expected behavior and what most other speakers will do. However, if I put on the same song using Google Assistant, it plays that song only and then stops. This isn’t good for keeping the party going, and it's completely contrary to what happens e.g. on Google Home. Will this be changed at some point?

 Is it possible to play the same music over my Alexa.and my Sonos one SL?  Although Alexa is enabled on all equipment I cannot play same music on both.  I have tried to do a multi media group but Sonos speaker does not show as an available speaker.   I see this question was asked about a year ago but I’m wondering if there’s an update.   thank you

I’ve been listening to Capital Radio through TuneIn on my Sonos for ages…. however since maybe 10 days it fails to start playing. No problem with other radio stations. Has Capital been dropped? Andy

Hi, I'm looking to get an AV receiver which I can connect my turntable, DVD player, game console, TV and a pair of non-Sonos speakers. I  enjoy having the airplay 2 and Sonos’ multiroom experience so I’m thinking to get a Sono’s Amp. However, it only has one line-in which is not handy to connect all my devices.  My questions: Can I use any receivers or it has to be a “work with Sonos” product if I get a Sono’s Port to make my speakers in the Sono’s ecosystem? If so, do you recommend any slimline receivers? I’ve found Pioneer VSX-S520 online but not sure if it works with Sonos. If I use Sonos Port with a supported receiver, do I need to switch sources on the receiver or it will pick up what’s active automatically?  Thank you. 

I’m trying to set up voice control through google assistant on my new Play one. However, in the app when I select services the only options are “music and content.” There is no “voice” options available. I’ve tried re-downloading the app and double checking that It’s updated. I live in the US so it is definitely available here. Any help would be appreciated.

Hi there  just wondered if the play 5 22nd generation was been discontinued along with the sub    the reason i ask they are on offer at incredible prices and after  missing out on the play 3s when they were discontinued im a bit suspicious    have you heard anything that would support my suspicions or are they just a great deal   Many Thanks n 

Hi, I have a Sonos Connect that I hook up to my amp through the digital output.  I received an email from Sonos saying that I could “upgrade” to a Sonos Port with a 30% discount for the upgrade, plus they will be increasing the cost of the Port In January.  However, I can’t see any reason for me to upgrade.  If they had upgraded the digital out to pass through hi-res sources (e.g., 24/196 from Amazon HD), I would do it, but from everything I’ve read, it still is only passing 16/44.1.  Am I overlooking anything, or am I right in assessing there is no value in upgrading from a Connect to a Port?   ~Pat

When I go through the steps of adding Google Assistant in the Sonos App it says: “Your Google Assistant is ready to use with Sonos Include the room name when you ask the Google Assistant to play music.”  Except it’s not showing me any of my Sonos speakers.  So what’s going on here? When I go into the Google Assistant app itself it shows every one of my devices.   Also when I go back into the Sonos App under services it does not Show Google Assistant it simply shows Add a Service as though I never connected the two. I’ve tried telling the Google Assistant to play things in the kitchen for example and I get the response, “Sorry, the requested media content isn’t available for your Google Play Music subscription tier.” or I will tell it to play Lithium on SiriusXM in the kitchen and get the response “ Sorry, it looks like SiriusXM isn’t currently supported on the Kitchen.” I have both Google Play Music and SiriusXM accounts paired to my Sonos and they work just fine via the Sonos app.  Go

Hi Very basic question! Is there any way (except unplugging) to turn the sonos beam off? Thanks!

Recently switched my sonos 1's for ones in a 5.1 surround. Both ones set up as different alexa areas to differentiate. Every thing is setting up and adding as it should and working as it should via the controller. But I cannot get anything to play in/on my living room which is the surround set up via alexa. I've scrolled through most of the threads on here tried forgetting devices and re adding, I've tried re naming, I've disabled and enabled the skill several times nothing seems to be working. Also If I start music in a bedroom on the app and then ask alexa to play something in the same room it doesn't override the app, nothing happens.

Can you use Sonos One as an external speaker during iPhone calls?

I’m trying to use Alexa to play local music via Plex, on my Sonos system. I can’t quite get it all working and am wondering if there’s something that I need to configure differently, or if it’s just not doable at this point. Here’s my equipment: Sonos Playbar, Sub, and a pair of One SL speakers (configured as surrounds) Echo Dot  Raspberry Pi 3B running Plex media server with local MP3 files (also has a Samba server running) I’m pretty new to all this equipment, so please forgive me for any obvious oversights.  Plex is set up and working - can use the Sonos app on my phone to browse and play my local music (both with Plex and Samba) on the Raspberry Pi. The Echo Dot can play music from Plex on its local speaker (using the “Ask Plex…” command). The Echo Dot (Alexa app) has the Sonos devices configured as a default group, so when I ask it to play something from Amazon Music it will automatically play it on Sonos. Before I had the group properly configured with both the Sonos and the Dot,

I have 2 connect amps , one works with Line In , the other permanently says Disconnected under the Line In option unders Systems on the Sonos app

I have a traditional HiFi system with three sources, eg record deck with dedicated phono stage, CD, and radio all connected to an integrated amplifier and out to a pair of speakers. I am correct that the Sonos Amp and Port are only capable of connecting to one of my three sources at a time and therefore neither Amp or Port can replace my integrated Amp.

I used to be able to use Crossfade on my speaker however now it’s just blurred out after doing an update on the app. Any suggestions on how I can use it? It’s for Spotify

Hi all help would be appreciated.  Using an echo spot and two play ones in the same room I used to be able to say “Alexa play bbc radio one in the master bedroom”. And it would play.    for a few weeks now (just haven’t had time to post for help) instead of playing radio one it plays radio Zürich! can anyone help? thanks Josh

I have just added another Sonos ONE to my collection. I now have 3 in total. When adding the last ONE, the microphone button is inactive. I have reset the speaker, the whole system and still nothing. I have enabled and disabled the skill in Alexa etc, but nothing seems to work. To add to the mystery, when resetting the system, one of my other ONE's has now got the same problem; a totally inactive microphone button. Any ideas? Many thanks.