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I've run my music library from a USB connection on my BT home hub via a WiFi network without any problems for some years but I've experienced WiFi dead zones in my home and have now installed a Google mesh network. My 2 Sonos One's and sub are now connected by sonosnet. This is achieved by connecting the remote Google mesh device to a One with an ethernet cable. The only problem I now have is that Sonos no longer recognises the drive path to the USB drive in the BT router. The current address is  //bthub/xxx First question is, is it even possible to connect with the USB drive via a wired outlet from the Google mesh device or am I wasting my time.  If you can, what drive path do you use.  My other question is does a similar situation occur if you connect via a Sonos Boost? In that situation the Boost would be connected to the Google mesh device plugged into the BT router. 

Like a lot of people, I was pretty upset when I found out that the Sonos equipment I spent thousands of dollars on just a few years ago was no longer going to be eligible for updates.    Despite that, I still think the Sonos system is the right one for me.   But I really don’t want to pay a bunch more money to Sonos to replace my equipment, so I’ve started looking around for good deals on gently used Sonos components.   How can I tell whether a particular component is new enough that it’s still eligible for updates?      Thanks.

In the past few days, the sonos app has been unable to load my music library stored on iBroadcast.I'm accessing a pair of sonos one speakers via my android s7 phone.I've tried unplugging the speakers for more than 10 seconds, and disconnecting/ reconnecting Wi-Fi, but nothing improves.Any help appreciated!

We upgraded our old Sonos Playbars recently for Arc’s and decided to make use of the old Playbar in our bedroom.  However, I am having issues getting it to work nicely with my TV.  We have a Sharp Aquos LC-60LE600U. I have TV through AppleTv box connected through an HDMI cable.  The playbar only option is an optical cable.  The sound will not come through the speakers on the Playbar.  I called Sharp support and basically was told that since I have an HDMI cable connected the Optical will not work. Any workarounds?  

In the case of having multiple systems attached to an account (multiple houses), when transferring ownership of a system to a new owner, is the system that the app is currently connected to the only system that is transferred? I.e., selling house A, but not house B, so only transferring system in house A.And should I just do a factory reset on everything?

I just upgraded to S2 and now the sound on my Plabase is very tinny. Even with max bass there is no real depth of sound. Used t be terrific full bodied sound in S1. Any help would be appreciated. Thanks.

Hi all, My Play:3 has lost 4 rubber feet, and now I need to replace them to keep the device stable. Is it possible to get these replacement parts directly from Sonos?

Hi,this is my config now:PS4, Sky (TV Sat), Chromecast → Yamaha 5.1 → Sony 2k projectorPS4, Sky (TV Sat), Chromecast → Yamaha 5.1 → Yamaha 5.1  (audio)​​​​​​Video out: Sony projectorAudio out: Yamaha 5.1 satellites What I’d like to do:PS4, Sky (TV Sat), Chromecast → Yamaha 5.1 → Sony 2k projector (video)PS4, Sky (TV Sat), Chromecast → Yamaha 5.1 → Sonos Beam  (audio)Video out: Sony projectorAudio out: Sono beam BUT keeping Yamaha 5.1 as switcher element for the devices connected. I’ve bought an HDMI switcher for extract arc audio from the HDMI in way to extract video for projector input and audio (arc) for Sonos Beam but it seems not working.Is it possibile to apply my desired config?Thanks for the support!

Ik heb sinds gisteren een sonos port en heb deze bekabeld aan mijn router gehangen (WM:0)(SnosNet: Kanaal 1)Ondanks de bekabeling valt om de haverklap het geluid weg. Ik heb mijn platenspeler op de port aangesloten en de compressie aangezet. Ook meldt de SONOS S2 app geregeld dat hij geen verbinding met Sonos kan maken. Als ik de SONOS app open laat staan komt ook deze verbinding na een minuut weer terug.Tevens de situatie dat de app aangeeft geen verbinding te kunnen maken, terwijl de port (via de sonos one) gewoon de muziek van de platenspeler afspeelt.

I’m a little helpless. Since all this new App S1 and S2. I can not use my speaker anymore and updating of the software isn’t also possible anymore.I do have a Play 5 Gen1 , Play 3 , Play 1 (alexa), Play one How can I get help?

Has anyone ordered the Arc from Best Buy? I ordered mine on August 13, and still no info on when this will be delivered. Best Buy customer service unable to get any info.

Hi, I’m brand new to Sonos having just bought a Beam, a One and a Boost today. I’m intending to set them up tomorrow and after poring through numerous threads in the community I’ve become a bit confused. The house I’m setting them up in has Plusnet 4 mbps broadband with faster broadband not being available in that location. In the room with the router and TV it is adequate for everything I do but elsewhere it is often flaky. I’ve just bought a BT Whole Home mini system to hopefully solve that which I’m also intending to set up tomorrow. The TV is old and has HDMI and optical outputs but not HDMI Arc. What I’m not sure about is how the BT system and the Sonos Boost will co-exist and how to best set them up. I’d been intending to connect the Beam to the TV with the optical adaptor and to the router with ethernet (because I’d read that a wired system is better with poor wifi). I assumed the Boost will also connect to the router with ethernet and similarly the BT Whole Home. Having read ma

Hello. I have two Sonos One - kitchen and study. They have both stopped being recognised by both mobile (iPhone), and laptop (MacBook Pro), apps. Currently they are redundant yet only 16 months old. No reply from Sonos customer care nor the CEO link on the help pages. All other items (Beam; 5 and Play 1’s in living room), working OK. I’d appreciate your thoughts.

I have a Beam along with a 3rd Gen Sub and one pair of One SL speakers all set-up for TV/Theater audio.  Sounded so great I just bought another pair of One SL speakers as I wanted more coverage in the room. So I now have 4 One SL speakers but cannot get them configured so they all play together for home theater and TV (I don’t use them for music).  I’ve fumbled around with the App for an hour now and see conflicting info on here as well. Is it possible to create a true 5.1 surround system with 4 One SL speakers, a Beam, and a 3rd Gen Sub?  Or did I just waste money on second pair of One SLs that I can’t add to my existing set-up?Thanks!

Hey guys am hoping to buy a turn table shortly and play music off a 5 second gen. Would the WiFi allow the rest of my speakers to pick this up?

I have the Sonos Arc and one (1) Sonos One speaker. Is it possible to pair the two so that the Arc plays music along with the Sonos One? Right now only the Sonos One will play music through the Sonos app

When I’m watching cable TV, the television goes into idle with a black screen and Bravia logo on the right bottom corner of the television. What is the work around for this ? I’ve tried everything. Seems like I’m not alone as other Sony users have seen this issue. Thanks !  

My Spotify app doesn’t allow me to connect to my Sonos system.  All I get is the “Connect to a device” screen. My Spotify account is connected to Sonos.  My system is connected to the same WiFi as my phone.   Any ideas?  

I was having some issues with dropped music and speakers so I went into my router to change the channel so it wouldn’t duplicate the Sonos channel.I have Boost wired to the router and Move on the 2.4.Everything seems to be working, but I noticed on my router that Sonos Boost is greyed out (not active).Can anyone explain why the router would think Boost is not active? 

New Beam sound bar sounds hollow and echos after tuning with my iPhone 11 on TruPlay. help

My right play1 speaker is not being recognized for surround sound setup. I have a playbar, sub, and (2) Play1 speakers. I can set them up individually, and as a paired stereo set. But when trying to add as surround - the right speaker isn’t being recognized. the only time I got it to work as surround was when I had a wired connection with the Sonos boost. When I unplugged and moved back to its location - same problems as noted above. Looking for some advice or help please Diagnostic # 88499131

Hello,I’m new to Sonos system and I want to purchase the Beam entertainment set that includes:1 x Beam1 x Sub2 x One SLAnd I have 2 questions before I proceed with the purchase.1) I want to place SLs in front of and left and right of the beam will Sonos system allow me that or they HAVE to be behind me?My proposal2) In addition to that I want to put two more SLs behind the couch, is that acceptable by the system so you have a “souround” system?  My main question, because I can’t access the app without speakers is, can you add as many as you like in a room and they all work together correctly?

My AMP has stopped working and will not restart at all using the various options.  I was re-adding the external speakers with shorter speaker wire when this occurred. The wiring terminals are correctly matched. I may not have powered off the AMP, but it was not playing.To restart, I have tried matching a power cable from another product, attached to router, held down the connect button when powering etc.  All I hear is a clicking sound but no light and no life.Is it a lost cause or is there another option to restart this thing?  Sonos does not provide weekend support in Australia other than email the CEO... 

I am not tech but have read some of the threads regarding problems setting up a Synology as the music library and have changed the lowest level of SMB to SMB1.  My Sonos controller is on a Mac and I’m using the file path //nameofsynology/shared/music.  This doesn’t work - get the error message “unable to add the shared folder //xxxx/xxx/xxx to your music library (900)”.  I’ve tried all combinations of file path.  I don’t input a server name and password because I don’t think I have to??  My previous Synology NAS worked fine (until it died).  I’ve updated Sonos to S2 (have removed an incompatible Bridge in the process).  What else can I do????  I’m just an average computer user, don’t understand most of it!  Help please..

I have sonos beam and 2 sonos one connected. When watching a movie the rear speakers sound is chopping. I have never heard it before.is there antything to do? I have a recorder it, but dont know if i can put it up here.