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I just moved a speaker to another room. How do I change its name so I don't have multiple speakers with the same name?

I’m trying to plan out a house install using a Sonos Amp with in ceiling speakers.   A couple of places I’d like to put speakers such as a bedroom only really make sense to have a single speaker.   Is it possible to have a single Amp appear as two separate zones? So one zone uses speaker channel 1 and speaker channel 2 shows up as an independent zone?   This would mean a single Amp could handle two smaller rooms quite efficiently, whilst still allowing independent audio control. I initially thought this is what Dual Mono mode meant but now I’m not so sure.   If this isn’t possible then it would mean I’d have to use a Sonos One wall mounted for these areas which simply won’t be anywhere near as clean.

Hi there, I've been using Alexa on my beam for months with only a few issues. The main issue is sometimes it stops responding to voice until I go into the Sonos app and I remove Alexa voice service in room settings and then just re-add it. That has always fixed it in the past, in a few seconds. A bit annoying, but only every month or two. Tonight, same issue, so I removed Alexa and went to add again. However, it won't add tonight. I've tried from three different devices. As soon as I press to sign into Amazon, it pauses for a second and then says there was a problem adding Alexa, it doesn't take me to the Amazon login page at all. I've tried restarting, deleting the skill in the Alexa app, deregistering the device from Amazon etc. Otherwise it's working fine as a speaker and TV bar. Even works for streaming when I ask an Amazon echo to play music on it. Just won't enable Alexa its self. Any one else have this. Wondering if server side as was working fine. Any ideas? Thanks Steve

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else. I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless? I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item. Your thoughts please ?

Hi all, could not find a solution for this one by using the search function, so I have to ask myself. Right upfront: I very much appreciate everyone’s support. THANK YOU!    Config ( TV Room):  Beam  Sub  2 x One SL TV: Samsung the Frame 2019 (QE65LS03RAUXZG) The speakers are set up as a surround system for the Samsung the Frame 2019 TV via the Sonos app (bream connected via HDMI, rest through WiFi). Trueplay is activated. There are 5 more Sonos One connected to the WiFi throughout the whole flat.  So far, everything is working very smoothly. Except for…   Problem:  The surround sound in the TV Room seems to work as suppose while setting up Trueplay (the testing sounds work perfectly). However, as indicated... ...once I start watching e.g. Netflix there is no surround coming through the rear speakers (the 2 One SL) any more (but a very silent ‘mirrored sound’ form the front speaker (beam).  Dolby surround sound tests via Youtube clips do not work either (render the same result as descr

Hi i’m trying to add my music library folder but when i enter the path nothing happens, literally. I’m guessing I must be entering the path incorrectly? I’m entering \\imac-2019\mybookstudio\music2 but no response. Any help appreciated. David

Hi I am able to take advantage of the trade up offer , I have a gen 1 play 5 am I able do get 30% off a play 5 room set ? many thanksMark

Sonos has just advised me that my ZonePlayer 100 will become a “Legacy Product” after May and will no longer be supported with software upgrades. Must I, in fact, replace it with a qualifying component if I want to continue driving my treasured Vienna Acoustics speakers as part of my Sonos system? What will happen if I leave the ZonePlayer in place? Will the rest of my system (two One SL’s & a Play 1) be affected negatively? The ZonePlayer still works perfectly, and I can't afford a new AMP amplifier, which will simply do the same thing and offer a bunch of other options I don't need. Will appreciate some advice.

I heard that owning a legacy product prevents you from receiving updates for your newer products, however there will be a way to “separate” them so you can still get the updates. Will this feature prevent you from grouping newer and old products together? Will you lose the ability to stream music to all your Sonos products in sync if you own older ones?   Having to choose between losing grouping between all products or not receiving updates for newer products sounds like an absolute deal breaker for me.  I read the “Clarifications” post but they do not answer the grouping ability. 

The recent combination of announcements - Bridges being made obsolete, the 30% discount in return for bricking a speaker and now the outmoding of the origins Play 5 makes me wonder if the entire ‘smart speaker’ business is going. I have a Play:5 and a Play:1 at home, and none of the rest of my family have any interest in using them. My wife listens to the radio or music via her iMac while working, while my two teenage daughters prefer Bluetooth speakers or just headphones while listening to music. Having Spotify and Broadband means they can stream whatever they like, whenever, so the idea of loading music onto the NAS drive seems pointless to them. It seems that just about every other connected device has the ability to play music now - whether a phone, a tablet or a TV, and software like Airplay means we can route that where we want, using any convenient combination of hardware and software that we want to use.  The recent Sonos announcements suggests to me that the idea of tying your

I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product.  I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-   Should I demand my money back from the shop I bought it from or from you? I also bought a Playbase and associated base unit. How long before these become legacy products? How can I have any faith in Sonos after finding the expected future life of my unit is so short?  

I'm wondering when generation 2 play 5 will become Obsolete and wondering why I should even invest in it anymore because it will become obsolete when is that date

With Sonos planed obsolescence with older models (the upgrade your old play 5s for 30% discount on newer models - despite some products sold upto 2015 thing i read today - some 'legacy' products will stop working may 2020) When can i expect Sonos playbase / sub / play 1s (in 5.1 set up) to also stop being supported and require newer models? 2025? i would likely like to sell while they have some resale value to them.  

Is there a way to identify “Legacy” Sonos speakers via their serial number?

Has anyone here gone through the recycling process, confirmed it, had the 21 day countdown clock initiated, and actually received their 30% discount code? I have done so, and yet there is no promo code or discount applied during checkout, shown in my account, etc.?  Thanks.

I have two eligible devices to trade up and I do want to make new purchases but I’m not in a position to do so yet.  How long do I have?

So if I decide to stay in unsupported legacy mode how will I be able to administrate my system? Will I be able to add components? (I might get components from environmental friendly people) If not what happens if I also need to reset a component? Will that be bricked? Will there be a legacy controller for all systems?  

Just received the legacy email that tells me that half my 10 unit system will be obsolete from May.  So it appears that I can either pile more money into Sonos, accept that my modern equipment (less than 2 years old) will no longer be updated because I have the audacity of being a long term customer or go somewhere else.     So I can make an informed decision Sonos must now publish the support windows for all products currently available.  At least try to recover some credability.

I’m finally ready to start unplugging old amps and getting rid of all these cords everywhere.  I’m far from an audiophile but have been underwhelmed by my wife’s Bose Bluetooth “smart” speaker so I’m trying to calibrate expectations. I think I want to start with my office which is currently just a pair of B&W 600 S3s (no sub) run off of an old Harmon Kardon receiver.  How would a pair of Play 1s compare to this setup acoustically with the highest quality streams from Spotify? J   A pair of Play 5s would probably be overkill for this space but I certainly don’t want to downgrade an already modest setup.  I’m also worried about the living room which is next where my wife wants small speakers that are “modern” and I’m worried the play 5’s might be too large for her although I can probably hide a sub somewhere if needed if she’s ok with Play 1s in the visible area.   Thanks.

I saw a slightly ambiguous reply last night from Sonos about this, but I would like it confirmed before I start shouting from the social media roof tops please…. I can’t afford to upgrade my 2 x Play5 G1 so I am going to be forced into the coexistence model where I have two separate Sonos systems (Legacy and Modern) on my home network. Does this mean that I will not be able to play music from a streaming service on my Modern system and then group it with speakers in the legacy system?  

Hi,  I’m new to Sonos and to the forum.  I set up my Sonos One this morning with Alexa.  It’s working, but every time I ask for a song, Alexa repeats the the name of the song and the singer. Annoying.  I discovered the command that is supposed to put and end to this is, “Alexa, turn off song ID.”  When I say the command, Alexa acknowledges my request but then continues to announce the song and singer.  Is the problem that this command is not implemented with Sonos? Is there a workaround?  Using an alternative to Alexa for instance.  Thanks in advance for any help or suggestions. R

If new Sonos products are purchased, how long will they receive software support?   I ask because it was never made clear that Sonos would intentionally cease to support products that work perfectly (aside from Sonos’s decision to cease supporting them).    

Did my post on this community feedback forum violate community standards? It seems to have disappeared. Please clarify. Thanks, Tobias

I own 3 speakers gereration 1 + bridge.   You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”   ABSOLUTELY FUC...NG SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED