Answered

I have an just acquired Sonos Port and want to play music from my old separates system through an old PioneerA400 amp to Sonos Speakers and Music through the Sonos Port to my none intelligent speakers but am struggling with the set up to be honest can anyone help 

Hi everyone, i’m inteesting in buying arc sonos but i’m indecided because from some reviews i read that to take advantage of the dolby atmos sound technology you need a tv that supports this type of signal, so to take advantage of the dolby atmos technology or does the dolby atmos audio signal pass through the classic hdmi? Otherwise i’ll have to change the tv too, thanks.

There is probably an easy solution for this problem, but it is currently driving me nuts. Say I want to search for a song using Spotify. I open Sonos on my Mac computer. I click on Spotify. There is a LONG list of either Sonos or Spotify-created playlists that I had nothing to do with creating. No way to get rid of that page. And when it’s open, the Spotify search box is grayed out. So I basically cannot use Spotify at all. Sometimes I get lucky and can go directly to the search box, but more often than not, searching on Spotify is simply not available for me. And I would really like for that “suggestion” page to go away.I am as updated as I can be using Sonos One. I have the old “bridge” and Boost plus three speakers. I have the Sonos app on an Ipad Pro and a Mac running High Sierra.  

Hi.I got a samsung q60 series tv 2019.Ive got a sonos arc with Dolly atmos., but i dont get the atmos Chanel. What shuld i do?The svettigt on the tv is on dolby+ and the hdmi is conected to the arc hdmi on the tv.

I want to output the audio from my Samsung Frame TVs to 2 x Sonos ones in stereo. Is that possible?, I can’t use a playbar due to the way the frame is setup but is it possible with a connect amp?

My family installed Sonos in a condominium complex that provides high speed Wi-Fi. The signal is strong enough to support Sonos, keep the music streaming (for the most part) but when we want to change the volume or the song we often have to reconnect our phones through the network and then to the Sonos (first world problems I know). Would a Sonos boost or any other product (remote or something I’m overlooking) help this issue? I am essentially looking for something to stay connected to my network so I can control the app?

 hello I'm not sure where to put the question if I create a new post. I want to create a sound at home either 7.1 or dolby atmos, I don't know much about the subject. now i have 1 beam and 2 sonos one. My idea is to install 2 five, what I don't understand is what kind of configuration is left 7.0 or still 5.0 or this setting does not work as surround sound Thanks.  

I’m losing my mind over here :)I have an Arc + Sub (gen 3) + pair of One SLs connected to a Sony Bravia 900h TV on the latest firmware with the 2.1 HDMI features. When the TV  is set to run at 60hz the sound works fine. When I switch the TV to 120hz my audio drops or I get no sound at all when selecting Atmos output on the Xbox Series X. Switching to Dolby Digital or 5.1 uncompressed works fine.  Anyone else out there struggling with the Series X and the Sony 900h? I know Sony is having issues with this particular firmware version but I’d like to rule my Sonos system out as part of the problem. 

I can’t find a post that is unocked or less than 10 months old about this. I am about to expand my smart speaker collection and so far only use Sonos in one room. I’d ideally get more Sonos speakers, but I really like having my music playing across my house. I know MRM is available on other third-part speaker systems but would rather stick with Sonos if this feature will be available soon. Are there any workarounds to get Sonos to work with MRM?

I got symfonisk speakers as a gift! After a lot of false starts and connection problems and a couple of factory resets, I managed to get them set up as a stereo pair in my bedroom using my iPhone. They sound great and I love them!!However now I cannot get them to connect reliably with my iPhone. I managed to get them to connect briefly and started tuning them, but then I realised it was a bit too loud for 2am and cancelled the process, and after that they wouldn’t connect again.They work mostly fine with my MacBook, either using the Sonos app or airplay. There is sometimes a long lag between pressing play on something and the sound coming out. But they seem to always play eventually.It’s frustrating because I’m holding my phone and laptop right next to each other, connected to the same network, and yet the controller on the phone just doesn’t work. I suppose I could just always use my laptop to control the speakers but it’s unusual for me to even have it in my room.I’m drawn to thinkin

First I love the set up with the Beam and 2 play 1’s...I see that there is a problem with connecting a set of bluetooth headset.  I’m experiencing the same issue with two sets of bluetooth headsets.  This is definitely a Sonos issue….why don’t they just issue a software fix?  there is no reason the Beam has to control audio all the time….Sonos just fix it.

Hi everyone I have recently purchased a Sonos ARC (works perfect)I have since added a pair of Sonos SL speakers sync’d as a stereo pair and setup True sound with no problem.I can Stream music services with no problems at all, the problem is when I watch the TV and the Surround SL speakers keeps dipping in and out (skipping) which isn’t right.I’ve changed the WI-FI channels ( tried 1 & 11) as Sonos is set on 6 I have 4K HDMI lead connected to a OLED LG through the ARC port.ive tested my WI-FI strength and is a strong signali do also have a Sky router. any suggestions would be appreciated, thanks in advance👍

While setting up my new Beam - 1st product purchase for me - the set up said that newer Beams would connect to 5G, but this one only connects to 2.4. I’m wondering if I should take this one back and get the implied “new product”.  I don’t want to start a new system with old hardware where there is already an upgraded version out. 

Hi All, I purchased a Sonos Beam ~45 days ago.  I set it up with 65” TCL425.  Everything worked great until about a week ago.  I can’t get the Alexa to switch the sound to the TV unless I power cycle the TV.  The voice command I was using was “Alexa, transfer to TV” and it use work.  When I try to do it now it says “hmm  I can’t transfer to that input, for a list of supported inputs please visit the list of supported devices”   I completely reset the Sonos Beam & TCL.  Still doesn’t work.  Any ideas?

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”. First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”.  Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”.  Now I’m completely frustrated. Help please!

This is the screen I get yet when I tap download nothing happens so I now don't have the S1 APP or the S2! Any ideas why it won't download?

Hi,When I try to add something to the "My Sonos" section on the S1 Android app, I always get a message…Unable to add ”..." to My SonosI tried this with radio stations from TuneIn and Sonos radio as well as albums and songs from Spotify. I cleared the cache and data without success. Anyone else having this issue?I'm on a galaxy s9 plus.Thanks, Stuart  

So I’m putting together a sonos surround… I have a pair of ones for my rear and a gen 3 sub. I’m going to buy the arc for my center/fronts. I was wondering if you could setup a surround without having to plug anything into the arc? Can it all work wireless?  Down the road if I had a projector would I need audio plugged in or could the Apple TV airplay to the surround? Any information would be helpful. 

Hi all.I’ve been having problems with my beam almost since I got it. 5-10 I’ve been forced to reset my tv and my beam to make it work. This time it didn’t work on hdmi-arc after reset, so had to plug in to optical adapter. And now tv remote can’t control volume any longer. Last time I talked to a supporter, I told him I would buy another brand, and he told me he would do the same. the buzzing I’ve decided I could live with. Next problem. Yesterday I connected my sons Nintendo switch to the tv. After about 5 minutes, the sound goes from beam to tv. After that, it’s impossible to make the beam work with hdmi. Beam has been reset, and so has the tv. Doesn’t work. I really love my Sonos when it works, but it’s just more and more things that make me want to leave this brand.any good ideas?

I placed an order on Dec 9th.  The site said expecting to start delivery on Dec 18th.  This is a Christmas present and I was hoping I can get it before the Christmas day.  Send a ticket on Dec 20th and noone call back within 24hours as said in the email.  Check the order status again on Dec 21st and still saying backorder.  Use the chat and the technician said he can’t help and ask me to call 800-680-2345 opt 4 for any question regarding my order.  However,  the phone system said no sales agent available and cannot even leave a message.  Now Christmas is passed and my order still showing ‘backorder’ as status, I want to cancel it now because is too late already.  How can I do that asap?  

How to add variety to stations it seems like it has change with S2 form S1. does anyone know how to do this with S2? TY Bob

New Sonos/Beam user. In Alexa settings, I see two devicesSonos Player in Living Room Sonos Player Controlling TV in Living RoomWhat is the purpose for each?

Hi alli can’t connect my one in app or my arc for the surround sound did work but last week they stopped and when setting up it comes up with facing front of your Sonos ones tap the image below that matches the speaker playing the chimedont understand anyone can help be great

I got a new Sonos Beam Shadow for my system.  The device is recognized by the app, but when I go to register the product and link it to my account, it says “there was a problem linking the beam to your system.”  Anyone else run into this issue? 

Hi. My new Sonos Move will not connect to Google assistant. I use S2 and have iOS 14.3. Can someone please support to resolve the issue. Thank you so much. Br,Ravi