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Anonymous
November 13, 2020
Answered

Any way to remove Sonos Radio after recent update?

  • November 13, 2020
  • 12 replies
  • 1402 views

With the latest update, there appears to be no way to remove Sonos Radio from Services & Voice.  The only option is to Reauthorize the service.  I don’t care about this service.  I don’t want this service, and I don’t want to be forced to see it in my list.  Seriously, this may be a deal breaker for me to continue using Sonos.  

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    Best answer by bockersjv

    You can turn off these notifications.  Sign into your Sonos account online and edit your profile to stop notifications in Sonos App.  

    John

    12 replies

    UKMedia
    UKMedia
    November 13, 2020

    Why is a free service a deal breaker?

    Remember: Sometimes Red Wine helps :)
    Anonymous
    November 13, 2020

    The inability to remove it form my services is the deal breaker.

      UKMedia
      UKMedia
      November 13, 2020

      The inability to remove it form my services is the deal breaker.

      But your not worried about removing TuneIn? There are two embedded services that can't be removed Sonos Radio and TuneIn. 😁

      Remember: Sometimes Red Wine helps :)
        Anonymous
        November 13, 2020

        TuneIn isn’t in my services and isn’t forced into the list the same way the Sonos Radio is.

         

          DunkirkPie
          Enthusiast II
          November 20, 2020

          I second this.  There used to be an option to hide/delete this service, and Sonos have decided to remove it.  I know it’s because they want me to pay for a subscription to HD radio, but if I don’t want one then this sort of spam/bloatware is hardly going to act as an incentive.  It’s terrible customer relations (something which Sonos seem to specialise in) - all it does is piss people off.

            John B
            November 20, 2020

            I imagine @UKMedia thought you were referring to the list of sources (as I would also have done).  He probably didn’t think its appearance in a list in settings that you might not look at from one year to the next would be a big deal (I would have shared that view).

            I don’t think it is a huge inconvenience in the list of sources, either, and there it is treated as TuneIn is and always has been treated.

              DunkirkPie
              Enthusiast II
              December 10, 2020

              Having forced Sonos Radio on me against my wishes, Sonos are now spamming me with promotional messages about it.  I have deleted the message "Dolly Parton on Holidaze" 12 times from the inbox on the app but it constantly reappears.

              I have already bought my Sonos products.  Why won’t they just leave me alone?  The never-ending attempts to upsell me, via forced app updates, insidious “additional” (i.e. compulsory) services with paid add-ons, frequent in-app advertisements, etc., achieve nothing other than causing annoyance and resentment.

                bockersjv
                bockersjvAnswer
                Local Superstar
                December 10, 2020

                You can turn off these notifications.  Sign into your Sonos account online and edit your profile to stop notifications in Sonos App.  

                John

                  DunkirkPie
                  Enthusiast II
                  December 10, 2020

                  Thanks John, I'll give that a try.

                  MrPassey
                  MrPassey
                  Contributor II
                  December 30, 2020

                  I imagine @UKMedia thought you were referring to the list of sources (as I would also have done).  He probably didn’t think its appearance in a list in settings that you might not look at from one year to the next would be a big deal (I would have shared that view).

                  I don’t think it is a huge inconvenience in the list of sources, either, and there it is treated as TuneIn is and always has been treated.

                  Firstly, it's not just the settings menu which is impacted, SonosRadio is peppered throughout (inc. browse, search) 😡

                  Secondly, it's unclear why one would think it's acceptable for Sonos to add advertising into our systems (I do not share that bizarre view).  It's almost annoying as Sonos shills responding new issues  without a solution, seemingly just to downplay or detract from the topic 🤡

                  Alas for the normal people who want to make Sonos a better product, please feel free share your thoughts with Sonos CEO Patrick (​​​ceo@sonos.com). He responded within 48hrs to my complaint about SonosRadio, unfortunately though his delegate has yet to provide a solution (assuming the delay is due to festivities).

                  Playbar, Sub, 2 x P5s, 2 x P3's, 2 x P1's, Connect.
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