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Anonymous
Nov 13, 2020 2:19 PM UTC
Answered

Any way to remove Sonos Radio after recent update?

With the latest update, there appears to be no way to remove Sonos Radio from Services & Voice.  The only option is to Reauthorize the service.  I don’t care about this service.  I don’t want this service, and I don’t want to be forced to see it in my list.  Seriously, this may be a deal breaker for me to continue using Sonos.  

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    bockersjv
    bockersjvAnswer
    Local Superstar
    Dec 10, 2020 10:29 AM UTC

    You can turn off these notifications.  Sign into your Sonos account online and edit your profile to stop notifications in Sonos App.  

    John

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    Dang3rMou5
    Lyricist I
    Dec 30, 2020 10:33 PM UTC

    I seem to be having an issue, where at certain times (10:30-11:00AM, other not yet defined time windows) the Sonos jumps from playing my playlist, to the most recently added Sonos Radio channel. It was jumping to the Holidaze channel, and now its the New Year channel. The ability to remove this music source would be greatly helpful in troubleshooting the issue as nothing I can do locally seems to be of any help.

    Has anyone else experienced this, and anyway to sucessfully stop it from happening?

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    Airgetlam
    Airgetlam
    Dec 31, 2020 2:40 AM UTC

    Your Sonos  should never, ever ‘jump’ from one source to another without someone using a controller to make the  change. 
     

    Submit a diagnostic within 10 minutes of the next occurrence, and post the number here for someone at Sonos  to look at. 

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    Bruce
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