Answered

I have an old but very reliable Pionner SX-750 receiver. I recently purchased a PORT hoping to listen to my vinyl LP’s etc on my Sonos speakers but have had no luck. My receiver does not have a digital out. It has a phono in, aux in, two separate tape Rec/Play. I can’t seem to find a way to send the phono in to the in of the PORT. Does anyone have any ideas or should I send the unit back? Any help would be greatly appreciated. Thanks in advance  

How do I connect my new Sonos five to my living room setup when I already have a play base, 2 play 1’s and a sub?

I'm pretty sure I have the Beam connected to the HDMI ARC port and I am still unable to turn the TV on or off using voice commands.

Hi. Totally new SONOS user who has not really got to grips with the power of the system yet. I am used to individual speaker Bluetooth use only, so SONOS is a huge step up for me.I have recently purchased a BEAM and love it. I want to add to my Sonos setup. Not sure where best to go next. I am not really interested in 5.1 surround sound.Looking at the deals on line, I was either thinking of buying 2 x ONE, or, 1 x ONE and 1 x MOVE. Our outdoor area has power, so we don’t need the battery speaker (MOVE)  as we could plug in the ONE’s.So basically, to add to my BEAM, should I purchase 2 x ONE, or, 1 x ONE and 1 x MOVE.One thing I would like, if possible, is when using the TV, to have the TV audio coming out of additional speakers. Is this possible with either of the above options?Thanks in advance.

Hi AllHas anyone else noticed lately that Spotify connect is very hit and miss? I’d say over the last month or so my system hardly ever shows in Spotify. However what I have noticed is if I change Wifi networks from 2.5ghz to 5Ghz or visa versa(different SSID names). They all seem to suddenly appear, then a few hours later they’re gone again. The only difference with my system in this period is the addition of a google tv chromecast which always seems to show in Spotify.  Any ideas if this could be the cause? Thanks! Ryan

Hi all, Is there a way to change the Sonos Move wake word?I’m using the S2 app and I can’t seem to find the setting.  Thanks for any replies.Steve   

Is it possible to change the word from alexa to wake up the move?

I already had the sonos arc+ sub(gen3) connected to my TV. And it works fine. I just wanted the little extra experience of the all surround. I bought 2 sonos One.When i added these to the app, and tried to put them in the same room as the arc and sub. the app created an additional room for it with a number 2 (tvroom2). The app also says it cannot find two compatible sonos speakers if i try to set up surround. they are powered on and connected to the wifi.  I am able to connect my sub to the sonos one speakers, but not the sonos arc for some reason. Any suggestions?

I purchased a Sonos Boost many years ago, I believe for my Playbar and Sonos Sub at the time, as I believe it was needed to run it together. Unfortunately, I couldn’t keep the sub and had to return it but still have the Boost for some reason. Is the Boost still relevant for anything? 

I am struggling to connect my sonos to my WD cloud mirrror which is on a home network to link my music library again. . It used to work before the app was changed, I get an error code 900. Tried them help line but it only works from 09:00 - 17:00 no good to me as I work the same hours. Can anyone assist. I have also tried downloading the app onto a computer and through this have been able to point direclty to the required file but still no joy. Any help would be greatefully recieved.Thanks John21

Hi,Is there any way to play my fire stick 4K content on my Sonos One SL?Thank you.

I have two connects, one Gen2, in the same room. One is connected to a turntable and sound system. The other is connected to a Ruark system as speakers. Is there a way of linking them together in a similar way as a stereo pair?

I recently bought a Sonos Beam at Costco and was wondering if this is Dual voltage (AC100-240V)? I travel and would like to be able to use this in Singapore where they use 220V. It would be great if someone actually bought this in the uS and brought it to either Europe or Asia also give some feedback.  Thanks

I currently have a Playbar, Play:1’s and Sonos Sub in my living room. I have a larger living room and I’m not getting the level of sub sounds I want, even with the Sonos sub turned up. Can I add the new Sonos Amp to my existing setup with just a 3rd party sub for additional sub sound?

Does the Sonos beam count as a “hub” so i can connect it to my tv etc? 

Hi All - looking to hook up TV to the SONOS Amp, wired to pair of B&W speakers. Can I use that same Amp to connect to a turntable….? Thanks for any advice

I was gifted a Polkaudio subwoofer and I currently have a Sonos Beam, One and a Move. Do I need anything to make the sub work with existing speakers? I am thinking about getting a Port so I can hook up my turntable. Will that be enough?

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately.  My diagnosis number is 799501210.  Any suggestions are very much appreciated. 

Hi, I am looking to change over to Sonos for my home audio.  Currently, have a Yamaha receiver powering floor speakers for both my record player and TV.  Ultimately, what I would really like is if I could get audio from the record player through a Sonos speaker in another room (record player is in the living room and currently can’t be heard in the kitchen, for example).  Is there a Sonos product/setup I can get that will replace the receiver, play TV audio, and connect to other Sonos speakers to transmit record player audio to other rooms? Thanks in advance for any insights. 

I want to buy a pair of Sonos 1 speakers and have read that they can be used as “a pair as rear home cinema surrounds with Playbar, Playbase, or Beam”I’ve just bought a Samsung Q60T smart TV together with a Q60T 360W 5.1 Channel Soundbar. The Soundar is connected to the TV from a ‘HDMI to TV’ port and the Sub woofer is connected by bluetooth. The Soundbar also has another HDMI port and a USB and Optical-in ports.I don’t have a Playbar, Playbase, or Beam and I wondered whether I would be able to use the Sonos 1 speakers at the same time (ie as rear speakers) as the Samsung Soundbar?The TV can output sound to external bluetooth speakers but I’m not sure if it will output to wi-fi speakers and if it does, I wouldn’t think it would be possible at the same time as the Soundbar because the Soundbar is an option on it’s own.Is there a way to connect Sonos 1 to the Samsung Soundbar? Thanks,Dave (aka Grandad)  

My Sonos 5 still plays radio OK. But when I select a music track or an album from my PC, Sonos now just plays the first few seconds of a track, pauses for a few seconds, then plays a few seconds of the next track. And on and on….  All was ok until a few days ago!Can anyone help?

I just purchased a sonos beam and i’m setting it up. I have it configured with alexa and it plays by voice control with no issue. When trying to play a station from the amazon alexa app, it fails. Sometimes the beam says “i’m having trouble playing music,” and other times the app says “this play queue has timed out.” I have uninstalled and reinstalled the alexa app to see if that helped but no dice. The app does not present the same error when playing to other devices in the house Has anyone experienced this issue? I’m curious if this is supposed to work from the alexa app because I would love to be able to have the music play on the beam and my echo dots simultaneously throughout the house   

I placed an order for Sonos One, Beam, Move on Nov 24, 2020. Today (Nov 30, 2020) morning, Sonos dropped the price of One from C$ 249 to C$179 (perhaps for Cyber Monday, or maybe not...). My Sonos One got shipped on Nov 26th and delivered today. Obviously, I don’t want to pay $70 more for a product that I barely just purchased and is available everywhere (Sonos website, Amazon, BestBuy, etc.) at a cheaper price. I want to understand from other experienced users in the community as to what my options are at this point? Does/will Sonos match the price on my order to their own website’s (new/dropped) price and issue me a refund equal to the price difference? I was on the Chat with a support person this morning and they said they’ve sent my request for a price difference refund to the fulfillment team, with a Case#. I think the person hinted that this is possible and will be the course of action from Sonos, however, have not explicitly mentioned that to me anywhere. From the community’s co

My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to  my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.

I'm trying to get a turntable that we can connect to our multiple Sonos devices we have in our house. I just want to confirm that getting the Vinyl Set with the Sonos Five will allow us to connect the music to all of the other speakers we have setup, or if we would need to get a Port or Amp to do this. Any help would be greatly appreciated to make sure I get the right products.