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Fairly minor irritation but these loom large during lockdown (especially UK Tier 4).I use a Beam as my PC speaker so that when not watching movies on the PC I can have good sound quality for background music.  Most of the music I listen to is from my 600+ CDs ripped to .flac and served by Plex from a NAS.  Don’t know how many different artists there are but I usually select on artist rather than CD name and this is the root of my question.  On the Apple apps (have both iPhone and iPad) selecting by artist name is helped by an alphabet index link down the right hand side of the selection screen so getting to something like Van Morrison is quite painless.  This alpha link does not appear to exist on the PC app and scrolling through hundreds of artists is a pain.  I wonder: (i) is this a set up issue? or (ii) how do I make a request to Sonos to update the PC App?      

I’ve seen a variety of topics on this but no definitive answer (there was a link on one but it comes up invalid). How can I set up SONOS in two different houses? In the second house the app wants to start all over on the new wifi. I’ve seen an answer about using Boost mode vs WiFi mode, have no idea how that’s done (link to it was not valid), and I don’t use Alexa. Just give me a clear, step by step way to have SONOS working in two separate houses, please!

Hi, is there any possibility of how to test Dolby Atmos without TV? I have Samsung TV (2018) with Arc only and cannot play Dobly Atmos. However, I would really like to test the Dolby Atmos to hear the difference.Is there some service (Tidal perhaps) or some sound file or some other way of how to play some Dolby Atmos right from the Sonos S2 app (without TV)? Or must it be played from TV via HDM eARC? Thanks,Jakub

I currently have 2 Sonos SL ONES I HAVE ORDERED A SONOS ARC CAN ANYONE TELL ME PLEASE CAN I HAVE THE ARC WORKING ON A WAN CABLE AND THE SL ONES ON WIFI 

After an initial successful setup with two Sonos Ones, I have recently expanded my Sonos setup using a Beam and two Play:1. This has led to me moving the Ones to other rooms. I’ve renamed them, and re-tuned. Frequently, going into the app, they’ve reverted to their old ‘room names’. I can re-name them back again, and checking on all my mobile devices this applies successfully. Next day, the changes are undone again. So far, tried asking Alexa to rediscover devices, and have deleted Apple Home app. Any ideas?

Hi, I’m having trouble connecting my beam to the projector output.Device: Sonos BeamProjector: XGIMI H2 So I have connect all the cable and settings, but still no sound coming out from the projector, is it because my cable are too long? or should I buy the optical converter instead? Please advise.I attached my set up for to understand better.Thank you.

I know the S2 app unlocks new Sonos features.  But does it make a difference in sound quality between S1 and S2 apps?

Wanted to know if you can use wireless headphones with a sonos port system? Bluetooth?

One play 1 in my system has been temperamental before then was fine but now won't add and play tracks, with 1001 errors. Have restarted, reset, moved system to wired via a playbar but still getting the same error. It is only 7 metres from the router and playbar, line of sight, no walls in the way. Any suggestions? Thanks in advanceNick 

Since I am no longer able to stream my music from my phone, I have tried to do it from my laptop, running Windows 10, fully updated.  However, when I try to do this, the app on my laptop asks to start updating the software on Sonos, then tells me that the update has failed and that there is something wrong.  How this company stays in business is a mystery to me.  Streaming music over the network is dumb when bluetooth is simpler and doesn’t depend on a router.  I’m not ready to give it away and buy a BOSE.  

Hi i have constantly cracking noise in my sonos play 5 after I cange network at home (to better router) what can be the problem ? SonosOne are working great but not the big play 5   diagnostic number: 903182096

Hi everyone & thanks in advance for any help.l have an LG Oled & going to purchase a Beam.in the same room l have 2 Sonos Ones on either side of the TV & 2 in ceiling speakers powered by a ZP120 Connect Amp (yep it’s old but no reason to change :-).Can l configure this as a surround set up, if so how would you do it.Use all of the speakers or just the Beam & the ceiling & move the Ones elsewhere ?

Starting situationPlay:3 and One grouped, playing music. Play:3 is connected to the network through ethernet cable, One through 2.4Ghz wireless.ActionStopped music, unplugged One.ProblemWhen plugging One back in, it directly shows up as grouped with the same Play:3 as before unplugging. The One does not play any music but the Play:3 does. When trying to ungroup, the app briefly 'thinks' and then gives an error. Unable to connect with device. Try again later.Other infoPlay:3 works as it should, both with and without being grouped with the One.Tried power cycling devices, as well as the router.Diagnostic info has been supplied:  980145175.

I have 4 Connect:Amps that I’ve set up in a Wired setup (one amp has a hard wired ethernet cable).I continually get dropouts on the Connect:Amps when using Spotify This happens both from within the spotify app and the sonos app.  I do not get dropouts on the 3 Play:1 speakers I have.I’ve tried connecting different Amps to the ethernet, switching to full wireless mode, and still get the audio drops.I have a very fast router, clocking 400Mbps routinely via wireless near the amps, and even faster when wired.Anyone have suggestions on how to keep the drops from happening?  

Quick questions.If I airplay from my iPhone to multiple Sonos Speakers, does it only Airplay to one sonos device and then use the Sonos network to send it to the other sonos devices?Perhaps an additional question. If I have a group of Sonos speakers and the group is called say Family Room, do I have to airplay to each speaker in the Family Room Group? Or does the Family Room show up as one target and I just airplay to that? If the latter, I assume back to my original question, it will just airplay to 1 of the group members and use Sonos network to send it to the others, Right?I guess a third scenario is that I might have say 3 sonos speakers NOT grouped. In that case, if I Airplay to all 3, is it 3 seperate streams? Or just the 1 stream and use Sonos Network again somehow? I guess this is really question 1 just written more clearer. LOL.Just trying to understand what goes on under the hood. Prior to my Sonos setup, I was airplaying to multiple Airport Express targets and I’m pretty sur

I just purchased two Sonos Moves with the intend of using them as rear speakers in a surround sound system alongside the Arc and Sub. I don’t have sufficient wired/outlet capabilities to support wired speakers in this fashion and thought the Move would be a great solution. Unfortunately this feature does seem to be available. Does anyone know whether this missing feature is a hardware or a software issue? From reading the forums, it seems like other people have been similarly troubled by this. Would like to gauge potential for Sonos to resolve this through a software upgrade or would it take hardware development. To the extent its a software problem, is there any timeline for when the feature may be allowed? For comparison, it looks like Sonos recently permitted two subs as feature in a Home Theater setup. To the extent this is a hardware concern or an upgrade like this may be a long way away (8 - 12mo+), I unfortunately feel like it makes the most sense for me to return these speakers

Had a lot of problems moving from S1 (which worked fine) to S2. I’ve got lots of drop outs and it not finding speakers (finds some, not others) - didn’t happen on S1.I’ve stripped my Hub to minimum (no repeaters now), put all the speakers in the same room, factory reset (hub, speakers) and updated everything (iPhone, iPad, Hub, Speakers). Still get issues with the S2 app connectivity.4x Play1, 1xPlay3Interestingly, the S2 app on the iPad works fine and is very responsive.It’s like my iPhone keeps losing it’s memory of the speakers and tries to reconnect.Please help.

Went from my old iPhone 7 to a Samsung S20+ 5G. Recently found that I cannot connect to Deezer, Amazon or Spotify on the Sonos app, has anyone else experienced this? iPhone still works fine

I’m trying to figure out how to connect two play fives gen 1, without internet. I just want to use these with an aux cable. Can I connect the two to play stereo? Or just play both with a headphone adapter?

I plan on wall mounting my Arc above a (non-functioning) old-time looking wood burning stove. I saw in the wall mount instructions that four inches are recommended on top of the Arc, below the bottom of the TV.   My question is, how much space is recommended BELOW the Arc?  How close to the top of the stove can I mount the unit without adversely affecting the sound quality? Thanks!

I recently changed from a WD MyBook to a Synology NAS.  I can access the Synology Music folder from my computers, phones, etc.  I cannot add the music library from Sonos.  I have the logon and password entered correctly.  I am getting a 900 error.  I have increased the IRPStackSize to 24 as instructed elsewhere in the Sonos Community.  I have added a user (“Sonos”) on my Synolgy DSM.  Still no success.  Any suggestions?

I’ve seen a lot of posts of situations where people experience LOW input volume on the ARC, but we have the exact opposite.  Current setup: Amazon Fire TV Cube (2nd generation) → Samsung Q9 65” (2018) → Sonos ARC (bonded w/ SUB and AMP) -- all HDMI, using HDMI/ARC from the TV to the ARC. Listening to content at normal listening volume requires keeping the Sonos volume slider for the room at 10%-15% max.  Anything beyond that is very loud.  Resulting impacts are larger increases in volume with each increment, and an almost unusable digital assistant (since there’s no way to set the digital assistant volume separately from the overall volume). We’re fortunate in that we don’t experience the audio cutout that others do, but do frequently experience a situation where the audio doesn’t sound through the ARC when the TV and Cube are powered on.  Power cycling the TV or flipping the audio mode back and forth on the TV corrects the issue.Neither the Fire TV Cube nor the TV has a way to adjust

I have successfully setup my Sonos Arc to my TV 65c815k Tv to Hdmi Arc port.Enabled CEC CONTROL and TOS link as prerequisites for connecting the sound bar. The in Apps on TV are Disney plus , Prime Tv, and Netflix tested sound and I only get detection for DD PLUS 5.1 for Dolby atmos movies. I have upgraded TV software and I have tested Sony UBP X 700 with two dvds to tv only and I do get Dolby atmos signal icon on screen. I connected Sonos and cannot get Audio detection to test via sound bar. Will revisit the DVD player settings. The ps4 works but still no Dolby Atmos. TCL have not responded to be frank their support is not very good.  I assume either I need to do something else or the HDMI ARC port cannot route uncompressed audio    

The Sonos app for iPhone etc. has this really great feature where I can play my music (from within the Sonos app) everywhere, ie. on all speakers.Does that functionality exist for the Arc? I recently got one and it works great with my TV and is great for watching movies etc., but if I want to watch some live concerts I don’t really care about true 5.1 surround sound, I’d rather have it play on all my speakers. Is that possible?

Hello there! I recently purchased a 5.1 system that has a Playbar, Sub and 2 Ones as rear surrounds. I like the system overall, especially for watching movies. When it comes to music, I prefer the full mode over ambient, but my rear speakers(the Ones) aren’t as powerful as I would like. I am considering using two Play 5’s as surrounds instead to improve the music listening experience as those two speakers are closest to me in a large open living room space. Has anyone else done something similar and noticed better results?