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Thax1
Contributor I
August 10, 2018
Answered

Room names keep reverting to old locations

  • August 10, 2018
  • 17 replies
  • 23605 views
After an initial successful setup with two Sonos Ones, I have recently expanded my Sonos setup using a Beam and two Play:1. This has led to me moving the Ones to other rooms.

I’ve renamed them, and re-tuned.

Frequently, going into the app, they’ve reverted to their old ‘room names’.

I can re-name them back again, and checking on all my mobile devices this applies successfully.

Next day, the changes are undone again.

So far, tried asking Alexa to rediscover devices, and have deleted Apple Home app.

Any ideas?
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    Best answer by Ryan S
    As Melvimbe suggested, you will want to go into your HomeKit and change the names of the Sonos players to the names they should have. The Alexa and Sonos apps show what the name of the player is set to, the HomeKit will show what it thinks Sonos should be called, and will regularly send commands to your players to match that name if they differ.

    17 replies

    theroz1972
    Lyricist I
    August 10, 2018
    I am having the exact same issue. I hope there is a fix.
      UKMedia
      UKMedia
      August 12, 2018
      Are the names reverting in the Sonos or Alexa App?

      If you change the name within the Sonos App and then open the Alexa App>Smart Home>Devices, you can 'Forget' the old Sonos device names and the then select Add Device or Discover depending upon which platform you run the Alexa App on.
      Remember: Sometimes Red Wine helps :)
      Thax1Author
      Contributor I
      August 16, 2018
      I’m going round in circles renaming rooms in the Sonos App, then on the Alexa website.

      Thought it had all settled down and ‘stuck’ correctly; until I opened the app on another iOS device (iPhone) which then unhelpfully overwrote both the iPad Sonos app AND the Alexa website again with the old room names. :((

      Where is the ‘master’ information on the Sonos setup stored?
      melvimbe
      melvimbe
      August 16, 2018
      Sonos is the master, however, with the implementation of airplay 2, the iOS Home has the ability to update the speaker name to what it thinks it should be. I'm not an iPhone user, but other users have resolved this issue by updated the speaker name where it is stored in the iPhone Home feature/app. Unfortunately, I don't know enough tell you how to navigate there.
      Danny
        Ryan S
        Ryan SAnswer
        Retired Sonos Staff
        August 16, 2018
        As Melvimbe suggested, you will want to go into your HomeKit and change the names of the Sonos players to the names they should have. The Alexa and Sonos apps show what the name of the player is set to, the HomeKit will show what it thinks Sonos should be called, and will regularly send commands to your players to match that name if they differ.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          Jayfree
          Contributor I
          November 30, 2018
          melvimbe and Ryan S are both right...I opened my Home app on my iPhone and saw that while I had changed the speaker room name in the Sonos app, I hadn't changed it in the Home app. Once I did that Sonos showed the correct room name. Apparently the Sonos app had been checking with the Home app and reverting to the room name listed there.
          David Schellenberg
          Contributor I
          February 17, 2019
          Having the exact same problem - and also noticed that the Home app has all the old speaker names.

          Have removed all of my Sonos devices from Home for now. Hopefully everything calms down.
          Dr. Way
          Lyricist I
          July 3, 2019
          Why would this issue still occur with the speakers deleted from HomeKit, and still occur after removing the HomeKit app from the iOS device(s).

          This is happening for me, and the answer selected I don’t think solves OP’s question.

          Anyone else have ideas?
          Misfit
          Enthusiast II
          July 3, 2019
          Any home automation set up?
          John B
          July 3, 2019
          Did you bring the names into line before deleting things? Maybe there is residual information held somewhere. That is speculative. However, virtually no information is held in the Sonos app - it just tells you what name it finds on the speaker.
          Show more replies
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