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I have recently moved address and I have changed my address on my Sonos account on the webpage. However when I ask Alexa for my location she still thinks I am at my old address. How to I fix this?

It appears I'm not alone regarding volume issues on the original Sonos connect amp. I purchased the bundled Amp with (2) sonance speakers from Best Buy and tried them out of the box 3 months ago. There was ZERO volume until I got over the 50% mark. Even at 100%, the volume is not that loud. I was using 16 gauge wire @ 10 feet. I just installed the speakers outside. I'm using 14 gauge oxygen free CL2 speaker wire. One speaker is about 35 feet away and the other is 20 feet away. I'm hardwired to the ethernet port and tried the speakers using Pandora by default. The volume was not audible until closer to the 60-70% mark. I've read about this issue multiple times and have not seen a resolution. -Support Diagnostic: 18720331 -Volume limit is set to off -I've toggled between Loudness on or off with no discernible difference, except maybe the bass level -I don't have a line in

I am looking for a device that can play the sound from my Surface Pro 7

Hi, My Move is scheduled for delivery today, can't wait! I will be putting it in my home office when not in use, and it will only be used several times a month. (We have other Sonos speakers throughout the house that we use daily). When not in use, while on the base, is it better to leave the Move powered ON in standby mode? Or should I power it OFF when not in use? It will be on the charging base when not in use. My concern is will leaving it in standby mode for days on end (while on the charger) deplete the battery quicker? Any advice, guidance? thanks

I’m excited to switch over to Sonos for our house. I’m trying to figure out what to put in the living room / family room, which would be the place where I’d like the best quality for listening to music.  With the sale prices at the moment, for about the same money I could put in a stereo pair of Ones with the Sub, or I could put in an Amp with a pair of the highly rated, lower priced wired speakers out there: Q Acoustics 3020i, ELAC Uni-Fi UB5, or something similar. Anyone do this “similar-total-price” comparison already? What speakers did you use / like with the Amp? Any thoughts on the sound quality you can get with the Ones / Sub vs with the Amp and these speakers or similar ones? Thanks!

Xiaomi TV remote not detected by playbase IR. Is there an alternative or workaround? Sonos app volume works fine. Thanks

How and what cable do I need to connect my Sony AVR (the STR-DN1080) to my new Sonos Port’s 12V trigger connector? 

Will it be possible to pair a ‘One’ with a Play:1 to create a stereo pair?

There is no More tab in the Sonos app

Hi, I recently purchased a Sonos One: Gen 2 to pair with my existing One: Gen 1. I was able to create a stereo pair with the two and they both amazing together. However, I can't get the Alexa voice control to work with the stereo pair or the new Gen 2 speaker. Alexa control was working fine on the Gen 1 speaker and when separating the pair and adding voice control it works fine on the Gen 1 speaker, but doing the same thing on the Gen 2 does not work. It takes me through the process and loads the amazon login page where i enter my credentials and proceeds to load for about 15 seconds and then I keep getting an error message saying to "try again later". I have tried several solutions from previous forums, of which none have worked. I have tried powering off/on, resetting the controller, removing and adding skill in Alexa app, completely setting up the speakers again, resetting router, using ethernet connection, different device to complete setup (changed from Samsung to iPad). Occ

I just recently got the Sonos Move and was wondering if it was safe to play music from the move while it sat on the dock? Or is it better to just put it back on the dock when on standby and not in use? Thank you.

I presume the answer is no, but can I combine my existing Play 1 (the old entry level speaker) with a One SL (the new entry level speaker) to set up surround speakers with a Sonos beam / playbar / or playbase?

I'm setting up overhead music in the office and showroom. I am using WiFi, that is open to all employees. How do I password protect or disable Airplay option so employees are not accidentally (or on purpose) take over and broadcast whatever they pleased from their phones?

Hello, Not quite sure I understand the exact Sonos Port setup I need. I have one “old-school” stereo system: CD, vinyl, radio and amplifier connected to two floor speakers. I would like to : Stream my Sonos services (like Spotify and Tunein Radio) to my two floor speakers (and group them with my existing Sonos speakers in other rooms). Play and stream my CD or vinyl or radio to my other Sonos speakers in other rooms. Maybe what I need is a simple diagram to show me where to plug the Sonos Port with my existing stereo? Thanks.

I have sold my Sonos system. Not because I do not love it; but because I do. But where I moved to I have no land lines for internet. Is there anything I need to do with my account. Since my devices are registered on that account, I am worried the new owner will have issues setting up the system.

Hi,  I have a Sonos One gen 1 right now.  If I like to get another Sonos 1 for form a stereo pair, can i get one as gen 2?  And which one should be the master?  TIA

I just subscribed PureVPN from Halloween Deals and since I am a newbie I need your guys help to install it.Thanks

I have purchased a ikea symfonisk bookshelf & wanted to know if I purchase a sonos play 1 sl will they connect & play music at the same time, or are they not compatible. 

Anyone knows how long we are going to have to wait until the Move is available in White?

Hi,   I have Play 1 speakers and a turntable with RCA line, phono and USB outputs.  I would like to connect the turntable to Play 1 speakers.  Speakers have no other inputs than via Wi-Fi.  Is there a way of doing it?   Thanks

Does anyone know if the AMP creates a phantom center channel for 2.1 music such as from a streaming service from Apple TV? Although my AMP is connected to my TV music quality is most important to me.  I’m using my AMP with ATV, Revel Concerta 2 speakers, and Sonos sub.  I would hope the Amp is smart enough to pick up 2.1 stereo and not create the phantom center except for movies.

Hey All, I could really use some advice on whether it’s a good idea to update my current 5.1 set up or stick with what I already have. I’ve currently got my TV set up with a Playbar, Sub and two rear Sonos Ones (Gen 2). I use it for both the TV audio and often play music through this set up as well. My question is whether it would be worth replacing the two Sonos Ones with two Play:5s (Gen 2). To give you an idea of the space, it’s essentially a big, long room - open plan living at one end, dining area in the middle and kitchen at the other end. The TV, Playbar and Sub are on the furthest wall in the living, the couch faces those and the two Sonos Ones sit behind the couch on a console table that separates the living and dining areas. I love my current system and it seems adequate enough. I don’t feel like I need another speaker in the kitchen when listening to music, for example. That said, I’ve never owned a Play:5 before and don’t know what I’m missing. (I never thought I needed the

I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch.  Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be  unplug all speakers  disconnect all wireless devices  unplug router replug router factory restart each speaker  Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.   

We bought a Sonos One in France for use in our holiday house. I can’t find a way to make Alexa speak English. There is no language option in the app. How can I get the Sonos/Alexa to respond in English?

If i wanted to switch back to Alexa or vis a versa , Alexa to Google on my Sonos one app, what is the correct and easiest way to do this? must I reinstall the voice service again? thanks