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Contributor I
Dec 20, 2020 9:03 PM UTC
Answered

Connect to sony str-dh590

When I plug my optical audio into the receiver the sound doesn't come through. But when I used my Xbox as a receiver it worked just fine. I can not find a solution. 

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    cincy1088Answer
    Contributor I
    Dec 20, 2020 10:45 PM UTC

    I just returned and found out there's a hdmi port switch box. Saves 120 bucks and a headache. Thanks though

    4 replies

    Ken_Griffiths
    Dec 20, 2020 9:26 PM UTC

    Are you playing audio from the Connect’s Line-in port? and if so, have you selected the Line-in as the audio source in the ‘Browse Tab’ (music icon on main bottom bar) within the Sonos App, so it plays to the Connect’s Sonos Room? 
     

    What is the audio-out level set to in the Connect’s Room Settings under “Settings/System/[Connect’s Room Name]", are you using, variable or fixed level? Have you tried toggling between the two to see if you get sound from either?

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    cincy1088Author
    Contributor I
    Dec 20, 2020 10:19 PM UTC

    None of the settings through the app work. I'm under the impression the the receiver doesn't support the sonos system. Working that now

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    Ken_Griffiths
    Dec 20, 2020 10:37 PM UTC

    See if the information shown in this link below may help you to assign the optical port on the Sony Receiver to the correct audio input type:

    https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553384.html

     

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    cincy1088AuthorAnswer
    Contributor I
    Dec 20, 2020 10:45 PM UTC

    I just returned and found out there's a hdmi port switch box. Saves 120 bucks and a headache. Thanks though

    Translate