Contributor I

Answered

Alexa says "sorry, that device is offline"

Forum|Forum|8 years ago
July 18, 2018
25 replies
169112 views

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not sure which device or settings i need to address to get "that device" online. Everything is connected through my wifi.

Alexa

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Best answer by iwb100

Disable the sonos skill in the alexa app then re-enable it. I had the issue when setting up the beam and that fixed it.

Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

UKMedia

Hi

If you open the Alexa App>Settings it will show the status of all Alexa devices. Sometimes opening the Alexa app in a browser (www.alexa.com or www.alexa.co.uk) will sort this problem and the device will switch to on-line.

Remember: Sometimes Red Wine helps :)

I

iwb100Answer

Collaborator II

Disable the sonos skill in the alexa app then re-enable it. I had the issue when setting up the beam and that fixed it.

Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

L

LovesJazz

Lyricist I

I experienced the same problem... "sorry, that device is offline" with my Sonos One. I solved the issue by going to alexa.amazon.com, logging in and selecting Skills. I enabled the Sonos skill, then clicked discover devices. I was back in business after that. For some reason I had to do this process online rather than via the Alexa app. Technology... love it... hate it... C'est la vie!

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lynch_jonny

Lyricist II

I had the same problem. It turns out I hadn’t logged back in again on the Sonos app after updating it. So go to settings and check you are logged in under account settings. Good luck

M

MaryKCO

Lyricist I

Check to make sure the speaker button on the top of the Sonos speaker is on. Mine was off and as soon as I turned it on the problem was solved! ?

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Sav1994

Lyricist I

I experienced the same problem... "sorry, that device is offline" with my Sonos One. I solved the issue by going to alexa.amazon.com, logging in and selecting Skills. I enabled the Sonos skill, then clicked discover devices. I was back in business after that. For some reason I had to do this process online rather than via the Alexa app. Technology... love it... hate it... C'est la vie!

It helped to solve the problem, thank you!

Z

Zman

Contributor I

Within the Alexa app select the zone/room in question. Within the next menu there is a preferred speaker that must be identified. Often times the app will recognize the room, but you still need to assign a speaker. Once the speaker is selected and saved within the Alexa app for that particular room, it will play just fine.

enjoy!

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steviez

Contributor I

None of these suggestions worked. She still says “sorry on Sonos is offline” and I have my Sonos speakers set as default.

Sebastien D.

Sonos Staff

@steviez

Do you currently have Alexa setup in multiple locations under the same Amazon account?

Help others find useful content by clicking the like button and selecting best answer to your question.

S

steviez

Contributor I

@steviez

Do you currently have Alexa setup in multiple locations under the same Amazon account?

Yes. I have multiple Alex devices throughout, in each room, as well as multiple Sonos speakers.

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