+1
On Black Friday I placed an order for a subwoofer. I got a notice on 11/28/2020 that it shipped. Today is 12/10/2020 and I still have not received my subwoofer. Right now, I’m on hold waiting for Sonos customer service. This is my second call. The first time I was on hold for 20 minutes and hung up. WTF Sonos?!? You can’t take $600 from someone and offer nothing in return.
Best answer by philpalmiero
View originalI feel your pain. I ordered an entire home theater system with two Sonos One SL’s, a Sonos subwoofer, and a Sonos ARC. I received most of the set over a month ago (of course past the 30 day return window) and I STILL have not received my ARC. They shipped it once on November 24th and it never arrived so they shipped another last week and it is still stuck at the same fedex facility as the last one, in California. I guess sonos has not realized their shipping company can’t handle shipping logistics. I just emailed the company to request to return the entire set...I’m going with BOSE, at least they use UPS.
+1
Wow. I’m sorry for you too. Unfortunately i am building out an existing system I’ve owned for 2 years. I’m tempted to call my credit card to reverse the charge. Money seems to get these companies to jump. It does make wonder if someone at the shipping company is selling some nice Sonos equipment out of his trunk.
+14
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
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