Skip to main content
chellsmith
Contributor I
April 2, 2020
Answered

I am unable to add Spotify to my Sonos App

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”.

First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”. 

Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”. 

Now I’m completely frustrated. Help please!

      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      chellsmithAnswer
      Contributor I
      April 4, 2020

      I unplugged each of my sonos products, waited 10 seconds, and unplugged them in. Was then able to add Spotify. Clearly something in the sonos system wasn't synced up right! Anyway, all good now. I really appreciate all the suggestions - thanks for your time and effort!

      View in thread

      24 replies

      Show previous replies
      Jean C.
      Jean C.
      Retired Sonos Staff
      April 5, 2020

      Hi there @chellsmith, 

      Welcome to the Sonos Community and thank you for reaching out to us for assistance. 

      If you could submit a diagnostic report from your Sonos app, I’d be happy to look it over for you. 

      Be sure to include the confirmation number in your reply so that we can pull the data for you.  

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Jean C.
      Jean C.
      Retired Sonos Staff
      April 5, 2020

      @Muck,

      You may want to look into acquiring a Sonos Boost to replace your Bridge if removing the Bridge did resolve your issue. 

       

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      DAAnthony
      Lyricist I
      December 27, 2020

      I am now having this same problem

      DAAnthony
      Lyricist I
      December 27, 2020

      I am unable to add the Spotify account back after deleting it. When I did have it for on the message was nit able to add tracks to the queue. I tried connecting my new one SL directly to the router but that caused it to disappear from the Sonos system entirely 

      Terms & ConditionsAccessibility statement