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chellsmith
Contributor I
April 2, 2020
Answered

I am unable to add Spotify to my Sonos App

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”.

First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”. 

Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”. 

Now I’m completely frustrated. Help please!

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      chellsmithAnswer
      Contributor I
      April 4, 2020

      I unplugged each of my sonos products, waited 10 seconds, and unplugged them in. Was then able to add Spotify. Clearly something in the sonos system wasn't synced up right! Anyway, all good now. I really appreciate all the suggestions - thanks for your time and effort!

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      Chris
      Chris
      Lead Maestro
      April 4, 2020

      I still find it unusual in that you say it doesn’t show as a service you can add under the add services.

      Did you go into your sonos.com login...under account...profile

      What country does it say you are?

      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Muck
      Lyricist III
      April 4, 2020

      Hi Chris,

      Australia. This all happened from one use of the system to the next. Nothing was altered.

      Cheers.

      106rallye
      106rallye
      April 4, 2020

      You can also check for outages on https://status.sonos.com

      chellsmithAuthor
      Contributor I
      April 4, 2020

      So this just keeps getting worse.  I tried to add Spotify on my iPad - same error. Then I tried to submit diagnostics and it says 'not able to submit diagnostics at this time'. I seem to be cursed! 

      Chris
      Chris
      Lead Maestro
      April 4, 2020

      Sounds like some kind of network error - what happens if you plug one of your sonos units into router with ethernet cable.

      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      chellsmithAuthorAnswer
      Contributor I
      April 4, 2020

      I unplugged each of my sonos products, waited 10 seconds, and unplugged them in. Was then able to add Spotify. Clearly something in the sonos system wasn't synced up right! Anyway, all good now. I really appreciate all the suggestions - thanks for your time and effort!

      Chris
      Chris
      Lead Maestro
      April 4, 2020

      Glad you have it working 

      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Jean C.
      Jean C.
      Retired Sonos Staff
      April 4, 2020

      Hello @Muck, 

      Welcome to the Sonos Community and thank you for reaching out with your diagnostic report.  

      I’ve taken a look at the diagnostic report that you have submitted and I have a few questions about your current Sonos set-up. 

      It looks like you have a Sonos Bridge wired into a Netgear device. Is that Netgear an extender or an access point? 

      Is it possible to wire one of your other Sonos products (Play:1s or Play:5) directly to your main Technicolor router and disconnect the Ethernet connection on the Bridge completely?

      Technicolor Router→ Sonos Play:1or5

      Alternatively

      Technicolor Rotuer → Bridge 

      Having your Sonos system wired to a wireless extender/access point or secondary router will introduce opportunities for packet loss that can adversely effect both Sonos playback and adding or accessing music services.

      Sonos Bridges are becoming less reliable and if it is possible to wire one of your speakers to your network instead, your system performance may stabilize.

      Please feel free to submit a follow-up diagnostic after you have made some adjustments and I’d be happy to look it over for you.    

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      chellsmithAuthor
      Contributor I
      April 5, 2020

      my electrician set it up, so I have no idea how to wire anything to anything in my new house. Spotify is working now, but also now the TV is missing from the app and I can’t control the volume on the TV. Any thoughts on that?

      Muck
      Lyricist III
      April 5, 2020

      Thanks very much everyone for your advice. I finally fixed the issue by removing the bridge and connecting one of my Play 1 speakers directly into the router. Unfortunately, the location of the router is not where I wanted a speaker but at least I have two other speakers I can use.

      Cheers!

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