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Hi.

I got a samsung q60 series tv 2019.

Ive got a sonos arc with Dolly atmos., but i dont get the atmos Chanel. 

What shuld i do?

The svettigt on the tv is on dolby+ and the hdmi is conected to the arc hdmi on the tv.

What exactly are you testing with Dolby Atmos? What apps and devices are you using? 


I test to watch a movie on Disney +

The movie has Dolby Atmos support. 

When im lock in my sonos about system in The setting im only get dolby digital plus 2.0


Are you using the native Disney+ app on your TV or from an external media device?


From The tv. 


When you play The Mandalorian, what audio do you get?


 

Dolby digital + 5.1


From what I’ve read on Samsung forums, it looks like Disney+ doesn’t currently support Dolby Atmos on Samsung TVs. Have you tried Netflix? If you try Netflix, make sure you have a premium subscription.


Okey?

Thats strange, i have seen alot of vidios When it works but i have a feeling that i need to have hdmi e-arc. My tv only has hdmi arc. 

Netflix in sweden dosent support Atmos. 

 


Wrong by Mee. 

But i dont get The dolby atmos to pop up on Netflix. 


eARC is more important when streaming from external devices. Once Disney+ supports Atmos on Samsung’s native app, it should work even without eARC.

Another app you could test is VUDU. But you may have to purchase a UHD movie with Atmos audio to test it.

Or test Jack Ryan on Prime Video.


Now i get it to work on Netflix. 

It was a setting on The Netflix app that was wrong. 

So it dont work on Disney + 


Wrong by Mee. 

But i dont get The dolby atmos to pop up on Netflix. 

Do you have a Netflix premium subscription? If so, try testing the film, Okja.