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New Sonos owner Question regarding connection

  • 27 December 2020
  • 2 replies
  • 97 views

While setting up my new Beam - 1st product purchase for me - the set up said that newer Beams would connect to 5G, but this one only connects to 2.4. I’m wondering if I should take this one back and get the implied “new product”.  I don’t want to start a new system with old hardware where there is already an upgraded version out. 

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Best answer by ratty 27 December 2020, 19:29

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2 replies

If you mean 2.4GHz WiFi, the Beam can only connect to that, not to 5GHz. The Beam’s 5GHz radio is used to connect to its own satellites (surrounds and/or Sub).

https://support.sonos.com/s/article/126

Products that support 802.11a/b/g/n

If your wireless router is broadcasting 802.11a/n, these products can connect to the 5GHz WiFi network:

  • One (Gen 2)
  • One SL
  • Port
  • Five
  • Sub (Gen 3)
  • Move

That’s what I thought, but was confused by Sonos own set up comments.