Contributor I

Answered

I am unable to add Spotify to my Sonos App

24 replies
8178 views

The system was set up and working. Last night I started getting an error message when I tried to launch Spotify from Sonos “unable to add songs to queue”.

First I removed the Spotify app from Sonos, and tried to re-add it. And got the error message “unable to add Spotify account”.

Then I deleted both apps and their passwords and reinstalled them. And still I get the error message “unable to add Spotify account”.

Now I’m completely frustrated. Help please!

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chellsmithAnswer

Contributor I

I unplugged each of my sonos products, waited 10 seconds, and unplugged them in. Was then able to add Spotify. Clearly something in the sonos system wasn't synced up right! Anyway, all good now. I really appreciate all the suggestions - thanks for your time and effort!

Chris

Lead Maestro

Did you try rebooting your router. Sometimes they will block certain traffic coming in when in a bad state.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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chellsmithAuthor

Contributor I

No - I’ll try that. Thanks!

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chellsmithAuthor

Contributor I

I rebooted the router and am still having the same issue. Darn!

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Muck

Lyricist III

I have the same issue. Spotify is working on other devices but the Sonos system won't connect to it. Have tried rebooting everything, re-installing app etc. Very frustrating@

Chris

Lead Maestro

I would go under settings...help…. submit diagnostic and post number here for a sonos rep to review your system.

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Chris

Lead Maestro

Just to be clear you all are both talking about the spotify within the sonos app.

Assume you can play via the spotify app itself (outside the sonos app) and selecting sonos speaker that way.

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Chris

Lead Maestro

I have seen where people had trouble on their phone they were able to do it on another device (or the desktop app).

You could try rebooting your phone as well.

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Muck

Lyricist III

Will work on phone just fine (completely separate to Sonos) so I don't think it is a Spotify issue. Can play Tunein and Souncloud but not Spotify. It won't even appear under the list if services available. Have already submitted a diagnostics number.

Cheers.

Chris

Lead Maestro

if it doesn’t appear under services available then your sonos account is most likely set to a country not available (under sonos.com profile)

https://support.sonos.com/s/article/1153?language=en_US

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Muck

Lyricist III

Diagnostics number 224824209 sent.

Still no fix to the problem.

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