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Henrich
Contributor I
December 27, 2020
Answered

Unable to get Atmos with Disney +

Hi.

I got a samsung q60 series tv 2019.

Ive got a sonos arc with Dolly atmos., but i dont get the atmos Chanel. 

What shuld i do?

The svettigt on the tv is on dolby+ and the hdmi is conected to the arc hdmi on the tv.

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HenrichAnswer
Contributor I
December 28, 2020

Now i get it to work on Netflix. 

It was a setting on The Netflix app that was wrong. 

So it dont work on Disney + 

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12 replies

GuitarSuperstar
Lead Maestro
December 28, 2020

What exactly are you testing with Dolby Atmos? What apps and devices are you using? 

"Receive with simplicity everything that happens to you." - Rashi
HenrichAuthor
Contributor I
December 28, 2020

I test to watch a movie on Disney +

The movie has Dolby Atmos support. 

When im lock in my sonos about system in The setting im only get dolby digital plus 2.0

GuitarSuperstar
Lead Maestro
December 28, 2020

Are you using the native Disney+ app on your TV or from an external media device?

"Receive with simplicity everything that happens to you." - Rashi
HenrichAuthor
Contributor I
December 28, 2020

From The tv. 

GuitarSuperstar
Lead Maestro
December 28, 2020

When you play The Mandalorian, what audio do you get?

"Receive with simplicity everything that happens to you." - Rashi
HenrichAuthor
Contributor I
December 28, 2020

 

Dolby digital + 5.1

GuitarSuperstar
Lead Maestro
December 28, 2020

From what I’ve read on Samsung forums, it looks like Disney+ doesn’t currently support Dolby Atmos on Samsung TVs. Have you tried Netflix? If you try Netflix, make sure you have a premium subscription.

"Receive with simplicity everything that happens to you." - Rashi
HenrichAuthor
Contributor I
December 28, 2020

Okey?

Thats strange, i have seen alot of vidios When it works but i have a feeling that i need to have hdmi e-arc. My tv only has hdmi arc. 

Netflix in sweden dosent support Atmos. 

 

HenrichAuthor
Contributor I
December 28, 2020

Wrong by Mee. 

But i dont get The dolby atmos to pop up on Netflix. 

GuitarSuperstar
Lead Maestro
December 28, 2020

eARC is more important when streaming from external devices. Once Disney+ supports Atmos on Samsung’s native app, it should work even without eARC.

Another app you could test is VUDU. But you may have to purchase a UHD movie with Atmos audio to test it.

Or test Jack Ryan on Prime Video.

"Receive with simplicity everything that happens to you." - Rashi
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