I placed an order on Dec 9th.  The site said expecting to start delivery on Dec 18th.  This is a Christmas present and I was hoping I can get it before the Christmas day.  Send a ticket on Dec 20th and noone call back within 24hours as said in the email.  Check the order status again on Dec 21st and still saying backorder.  Use the chat and the technician said he can’t help and ask me to call 800-680-2345 opt 4 for any question regarding my order.  However,  the phone system said no sales agent available and cannot even leave a message.  Now Christmas is passed and my order still showing ‘backorder’ as status, I want to cancel it now because is too late already.  How can I do that asap?