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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,991 Topics
  • 30,527 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5991 Topics
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Pompey LargeContributor I
asked in Home theater
How do I Factory Reset my speakers before selling?

Hi , i am selling 80% of my sonos system and buying up grades. Do i need to factory reset each speaker before i sell ?  and more importantly, how do it do for each product? I presume the procedure is the same for all products?I’m selling play1’s , playbar, play5 gen1’smany thanks, Chris. 

25204
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3 years ago
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andycottContributor I
asked in Home theater
HELP SETTING UP SONOS BEAM WITH ANDROID PHONE

I just bought a Beam today and was amazed at the lack of instruction with the equipment, other than download the app and select ‘set up new system’.I downloaded the app to my android Samsung version 6.0.1.On opening the app, the only option is to ‘add to existing system’ - but I don’t have any other Sonos items.How do I find the ‘set up a new system’ tab? 

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3 years ago
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danieldurransContributor I
asked in Home theater
Hum from Sub Gen 3

I appear to have a slight humming noise coming from my new Gen 3 Sub. It is most noticeable when the sub is awake, but I have noticed that there is a much quieter hum when the sub is asleep. There is also a very slight ?crackle? noise with the hum.The hum is present when audio is playing, paused, or muted. The sub is paired with an Arc.The hum doesn’t get louder when I turn up the volume slider.Here is an example, recorded on an iPhone with the microphone placed about 1cm away from the hole on the Sub. Sub was awake, with a music source on pause:Example 1 - Sub with HumAnd so you can see the background noise that is generally in the room, this is with the Sub asleep:Example 2 - Sub asleep (natural background noise only)You may need to crank your volume up to hear the hum example… I think the iPhone tries to eliminate background noise (which doesn’t help when you are trying to record a hum!)Should I expect this?I can only really hear it when I get my head close to the sub… but having re

16214
Rowena B.
3 years ago
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SepiolContributor I
asked in Home theater
Crackling/Static on Sonos Beam

Hi All Just received a new Sonos Beam today. Everything working ok with exception of crackling/static sound when using Xbox Series X. Issue goes away if I revert to stereo sound but clearly this is not a solution.I can see many have been complaining about this. Is there a fix? Should note all other sources are fine including Sky, PS5. 

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C
3 years ago
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bluesmanAvid Contributor I
asked in Home theater
Sonos One & SL paired

Have a  Sonos one, which is controlled with Amazon echo dot, I've bought a SL which I want to pair with the One on stereo. I've never used the true play thing with the one as it just looked a gimmick. Place I  bought SL from recommend trying it. Do I do it individually with each speaker or when there paired in stereo. Oh and o do know the One has a mic, but us it's easier to use the echo dot, with the mic on the Sonos we had to shout to get it to work. Advice on Trueplay appreciated.

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3 years ago
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DuncBContributor I
posted in Home theater
No HDMI ARC or Optical connection on TV

Hi, anyone know how I can connect my Beam to an old Sony TV with no HDMI ARC or Optical connections? Thanks 

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controlav
3 years ago
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bbtfastbackContributor I
asked in Home theater
Sonos sub not connecting after Arc and SLs are connected fine

I picked up my Sonos Sub and Sonos Arc earlier this summer.  Everything was working fine over the last few months. Picked up a couple of SLs on Cyber Monday to attach to my system, and it’s been horrible:one SLs weren’t recognized, and only left one eventually connected I had to disconnect the sub in order for the one SLs to finally connect tried to reconnect the sub with zero luck restarted the iphone hard reset the sub by unplugging it and holding the link button down reset the modem Sub is trying to connect with flashing green, and iPhone can see it but it completely times out when connecting I added the LAN connection with a bit of pain and still no connectionThis is massively painful - have read all the troubleshooting guides, and the only thing I haven’t tried is unplugging the Arc and One SLs as well.Any ideas out there??

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3 years ago
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bluesmanAvid Contributor I
posted in Home theater
echo dot 3 rd gen & Sonos Beam setting up

Just bought Sonos Beam, sound is brilliant but mic is poor. We have a Sonos One controlled by Amazon echo dot, it was set up by a friend and works perfectly. I bought the beam and a  3 rd gen echo dot hoping it would be ok. I am about to give up and return the both after a very frustrating few hours trying to get it sorted. Unfortunately the friend who set the Sonos one and dot up is no longer around to help. I’ve asked a couple of others with mixed views ...no it can’t be done is the last view. The main reason for the echo dot controlling it is the Beam is in a unit under the tv, and mic reception is very poor. Any advice appreciated, I need to sort it quickly or I’ll just send it back for a refund.

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3 years ago
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austinandersen23Contributor II
posted in Home theater
Audio Skips - Sonos Beam + LG Oled

I have sonos beam connected to sonos amp (rear ceiling speakers) for living room. Both are ethernet connected. I then have a 4 port hdmi switcher in between tv and nvidia shield/xbox/switch.  Every now and then Ill get some glitch where have to go into LG oled to turn on and off a bunch of hdmi settings. Today randomly we started getting constant stuttering. Of course switching to tv sound fixed issue. Tried removing 4 port switch and still have issue. Was working fine before. Builder put in permanent hdmi/ethernet behind fireplace so Im pretty screwed with swapping hdmi cable if it went bad. I guess I need to connect directly to tv to see if cable issue. I just dont know why all of a sudden we got this issue. Diagnostic info 2131050412

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Airgetlam
3 years ago
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Dirkdiglett00Contributor I
asked in Home theater
How to connect Sonos Beam to an Optima HD141x projector with no Optical or HDMI Arc

Hi, I have a new sonos beam and an old Optima HD141X projector. The projector has an audio out, HDMI 1/ MHL, HDMI 2 and 3D Sync out S5 as well as mini USB as per the photo attached. I would like to get the beam connected to the Optima projector. What is the best way to do this to ensure best sound quality and also to keep voice control (Alexa)? The beam requires an optical or an HDMI Arc as far as I can tell. Do I need to buy an HDMI Arc converter or some form of HDMI to optical converter? If so what will give the best sound quality? I am planning on having a play 5 (gen1) , a play 3 (gen 1) and the new beam all in the same room. The Play 3 is currently using wired to the projector via the audio in (on the play 3) to audio out (on the projector) connector.I want to create as best a surround sound quality as I can.Thanks all. 

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Rowena B.
3 years ago
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Dirk teltContributor I
asked in Home theater
Arc + sonos sub (gen3) does not let me add sonos one

I already had the sonos arc+ sub(gen3) connected to my TV. And it works fine. I just wanted the little extra experience of the all surround. I bought 2 sonos One.When i added these to the app, and tried to put them in the same room as the arc and sub. the app created an additional room for it with a number 2 (tvroom2). The app also says it cannot find two compatible sonos speakers if i try to set up surround. they are powered on and connected to the wifi.  I am able to connect my sub to the sonos one speakers, but not the sonos arc for some reason. Any suggestions?

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J
3 years ago
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DingoyContributor I
asked in Home theater
Sonos Beam dual voltage?

I recently bought a Sonos Beam at Costco and was wondering if this is Dual voltage (AC100-240V)? I travel and would like to be able to use this in Singapore where they use 220V. It would be great if someone actually bought this in the uS and brought it to either Europe or Asia also give some feedback.  Thanks

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3 years ago
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samecjohnnyContributor I
asked in Home theater
Connect Sonos:Arc to Tahoma system

Hello, I have a problem connecting my Sonos Arc with Somfy Tahoma system. I use Tahoma link for adding products, they even offer Sonos in the list of cooperating companies. But Tahoma could not find the Sonos.Is there anyone who could give me an advice? Thank you very much. Jan

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Rowena B.
3 years ago
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ajibarraContributor I
posted in Home theater
Samsung + Arc + eARC issue

Hi, As many other people I am having issues with a Samsung TV and Arc setup. Everyday sounds is cutting out until I restart the Arc (which should have a way to restart from Sonos app instead of unplug and plug the power cord) I have a Samsung Q959TS with software 1403 and I have submitted diagnostic under 1445706949. I bought both TV and Arc 2 months ago and I have regret that from day one.  Please let me know if you find something in diagnostics or if there is anything I can do thank you

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Rowena B.
3 years ago
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jmb0501Contributor I
asked in Home theater
Sonos Arc switches to TV speaker

My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to  my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.

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3 years ago
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ZakaraContributor II
posted in Home theater
Playbar - basic sound quality

Dear community I am new owner of Sonos Playbar, I have just installed it today under my Sony Bravia Android, I have replaced it with my old 2.1 JVC sound bar which was given me a lot better sound, I  tried to find some sound settings to maybe lift up bass or so but I could not find it so at the moment I have basics sound which even is worse compare to sound from my TV, please advise if I have done something wrong or it is how it is, I was really expecting premium sound from that expensive sound bar 

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Z
3 years ago
daMamboKing
daMamboKingContributor I
asked in Home theater
How do I register my new Playbar?

I just purchased a playbar from Costco. I went online to Sonos and set up my account. Under system it says nothing registered. Where do I go to register my playbar?? Any help will be greatly appreciated. Thank You.

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melvimbe
3 years ago
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jamos316Contributor I
posted in Home theater
Audio out issue

HelloI have a Toshiba 40L3451DN tv and have just purchased a Sonos Beam.This tv has no arc ports and no optical port. It does have a spdif coaxial and ability to change headphone output to lineout. Is any of these options compatible with the beam and if so will I need to purchase any more equipment? James

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ratty
3 years ago
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NottechsavvyContributor I
asked in Home theater
Surround sound not working (Beam plus Play 1 and One SL)

Hi, I’m trying to connect my Play 1 and One SL to my Beam for surround sound.  They are all WiFi enabled and powered on.  This is the sequence I’ve tried:System - (chose the room I want eg Living Room) - Set up Surrounds - Continue It them brings up a message saying : Two compatible Sonos speakers are required to add surrounds.  Make sure your products are powered on and connected to WiFiCan anyone suggest where I am going wrong :( Thanks

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3 years ago
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AaronBossContributor I
posted in Home theater
Sub wifi (working but not working)

Hello all  I am new to the Sonos family and so far very happy (when it works) my issue is with this brand new sub gen 3.  firsrly on occasion it will just work but it takes a lot of work to get there and if I do a simple router restart I then have to start the whole process over again.it is important to note that YES the sub is connecting to the WiFi router and according to my router statistics the signal is “Excellent”. Another note to make is that Yes I have tried 2.4 ghz and 5ghz and it makes no difference.  I have screen shots of the sub showing up or even at the end of setup asking me to reboot the sub for the app to see it. it is quite frustrating can any one direct me if they have the same issues. I just bought this and am thinking Sonos have a dud and it needs replacement. 

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J
3 years ago
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ModfoxContributor I
asked in Home theater
My Beam works however my sonos play ones keep dropping when watching tv

Any ideas?The play ones just keep dropping.The Beam operates fine

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Mark P
3 years ago
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Lord SpeakerContributor I
posted in Home theater
Can’t add speakers to Arc setup

Hi allI’m praying that you guys can help me out, as I’m at my wits’ end here.Trying to setup a new Arc/One SL/Sub system.Even just adding the Arc doesn’t seem to come without its issues. The S2 app prompts me to Connect to TV - in this case, an LG CX. I’m hooked up to the eArc input. Connection will fail in the app, which informs me that something is interfering with the HDMI connection. I’ve removed all other devices, yet this persists. However, the TV settings still allow me to select Passthrough and eArc, and the bar does appear to work okay. So I’m more just curious if this is expected behaviour, or should the app still be reporting a successful connection?The far bigger issue, is that I simply cannot add my additional speakers to the Arc afterwards.Every speaker is powered, with a flashing green LED, and they’re showing up as ready to be connected in the app. I’ve tried with and without SonosNet. It can see them, it knows they’re there, but it can’t talk to them or form a handshak

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3 years ago
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painter_Contributor I
asked in Home theater
Sonos One SL keeps dropping out?

I have two Sonos Play 1 in a network that I’ve had for years with zero problems.I got a Sonos One SL this week to expand the network, and it drops off all the time? The other two speakers will continue to play music, but the new one will just go in and out….. 

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Mark P
3 years ago
A
alfredlotfyContributor I
posted in Home theater
Sonos Sub less than 2 years STOP WORKING (NO POWER)

Hi I have Sonos Sub was working fine and all of sudden stopped working, no power at all, tried everything. changed the power cord, tried another power point. nothing worked. The Sub is less than 2 years old. Any one can advice Please.Thank you

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3 years ago
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Gauravsharma.SydContributor I
posted in Home theater
Wifi stopped working immediately.

I recently bought sonos Arc and two Sonos one with microphone. When I connected the setup after sometime my wifi stopped working and I have no internet since then, yesterday.  I am using Netgear Night Hawk D7800 and not sure what’s the problem. My internet had no trouble what so ever before connecting this full setup. I have a feeling that Sonos wifi connection is interfering with the wifi signal and causing the problem. Can someone help. Thanks. 

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G
3 years ago
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