Home theater

My sub will regularly go out of sync with my arc - especially when skipping through songs on spotify. Sometimes the sub will stop playing for a few seconds and then come back online but out of sync. I have my arc connected to my router via ethernet. I have my WiFi router and SonosNet on different Wi-Fi channels. The arc is maybe 10 feet away from the sub. I’ve never had an issue with my ones either that are 20 feet away. It’s just the sub that seems to be the issue. I submitted a diagnostic report: 475378171.

Hi guys,I’ve spent a few hours trudging around forums trying to find an answer to this, but coming up short so figured I might ask the community about my specific situation.I recently bought an LG OLED C1 77”, with a Sonos Arc soundbar and a Panasonic UB-820 4k Blu-Ray player. I have the 4k player connected to the tv via HDMI, and then the tv outputting to the soundbar via HDMI eArc. I believe that is the right setup? Please correct me if it’s wrong.Played my first movie last night, sound was coming through just fine, but I noticed in the sonos app on my phone that it was saying Multichannel PCM 7.1 Is it supposed to be saying Dolby Atmos instead? As far as I’m aware, I thought that was the goal. I believe all the equipment supports it. And I was playing a 4k UHD disc that states Dolby Atmos too.Just a tad confused as to what I’m supposed to be seeing. Still new to all this, and don’t want to missing out on anything.Thanks in advance for any assistance.

Not quite sure what’s happening with my Sonos Surround Set (Arc plus two Sonos Ones).  It was working fine. Then, last night, it has stopped working properly. What I mean by that is, on the “Audio Output” screen of Apple TV’s Settings, the Default Audio Output is “Receiver Speakers” - and there’s no other option. I can select “Living Room Cinema” (What my Sonos Set is called) but only on “Temporary Audio Output”. Even then, it doesn’t work properly. My surround sound isn’t coming on. Speakers are fine (they’ll play music, as normal) but I can’t seem to find the issue. Also, when I go into the options for Temporary Audio Output, it has a U2 song at the top! No idea why. Can someone point me in the right direction?  

Hello Folkscould someone kindly assist me please, I’m confused with the replies from this previously asked question 😥in “ laymans” terms how do I replace my existing soundbar with an Arc?I see replies about “unbonding” the surrounds and the sub, what does this exactly mean?is this remove them from the “room” and if so what happens to the playbar, surely it still exists in the “room”?I understand about adding a product ( the Arc) how do I then re add the surrounds and the sub?sorry to ask such a dumb question but I need it clear in my mind before I start!Thank youMartin

I had the Playbar and purchased a pair of One SL speakers to set up surround sound in TV room. Are they compatible?  Cannot hook up using Sonos S2 app.  If compatible, how do I hook up for surround sound?What speakers can pair with Playbar for surround sound?

Hi,About a week ago my beam and two One SL speakers started to randomly mute on and off while watching TV. Now even when the TV is off I will hear beeping from the beam (it sounds like someone taping on an app key board). We will watch tv for an hour or so with no issue but the muting and beeping will start again.  Has anyone else experienced this issue? 

Equipment: Samsung UE55AU9000KXXU (2021)  Apple TV 4K  Sonos Beam (Gen2) + Sub (Gen3)There seems to be a number of topics describing similar issues but no definitive answer. I’m presuming it’s a lack of standards support somewhere but it’s really frustrating and I’d love to know definitively which device is causing the issue.The issue I’m having is I get intermittent audio from my Sonos with my setup. The easiest way I’ve found to recreate the issue is with Netflix although it happens with other streaming apps I use like Prime, Disney +, Plex. I can’t say I’ve ever seen it happen with YouTube or BBC iPlayer.If you just scroll around in Netflix, when you leave it a couple seconds it starts playing the trailer for the selected show. Sometimes I get audio, sometimes not. I can scroll to the next show, get no audio, scroll on, get audio, scroll back and get audio on the show trailer I had none on a few seconds ago. This just repeats, it seems totally random wether you get audio or not.  Th

I have had a Sonos Beam for my TV audio and its been great. I recently made a purchase of the Five and the T1 Phono SB turntable. I have tried connecting both my Sonos beam and five together when I listen to TV and it makes this weird echo sound and the sound in the Five seems to go in and out. As well as if I connect the two when I listen to a record, the same sound falls in and out but from the Beam. However, with I choose to stream music from Spotify for example with both speaks it works beautifully. I went with the Five for the turntable since I already had a Sonos set up and thought it would work together well, but maybe I am not setting things up correctly? any advice or assistance with this issue? 

Hello Sonos:We have a Sonos Arc which is connected by HDMI to our TV. It works great when played with movies and by itself. However, when we play music through the Sonos App (Sonos Radio or Amazon music) with the other connected speakers the Sonos Arc is delayed and skipsout. It is very frustrating and we have no clue how tofix it. Thanks in advance for your help. 

I recently made this post and marked it as answered but it was by accident and I don’t know how to unmark it so forgive me. I have an arc with a sub and 2 one sl, but over the past 2 weeks my arc will cut out when watching content in Dolby atmos. Sometimes it will cut out after watching for 5 minutes and other times it will take 30 mins to an hour to cut out. I have called and chatted with support several times to no avail. But if I reboot my arc the sound will come back again for 30 mins to an hour or sometimes if I just watch a non Dolby atmos show the sound will come back within a minute. I have an Apple TV 4K with a 55 lg cx but I have tried to watch something directly through the tv and the sound still cuts out. I also bought a new hdmi cable. I have also turned off a lot of devices to make sure the arc had plenty of bandwidth available and the sound will still cut out. 

Hi there, I've had a sonos arc approximately 1 month and had no issues. Nothing has changed and now tv stays muted when I try to play volume through arc. No cables have been changed, nothing has been damaged. It just decided not to work. I try to change volume and unmute with tv remote, and it just shows mute symbol. Tv will play volume when I change the output. Sonos arc will play music from phone.  Any tips would be appreciated. 

I can't get my LP player connected to my Sonos port to play on the Sonos soundbar

Music, movies, nothing is using my surrounds + sub.Sound is only coming from the Arc. Seriously? What the hell is going on? Why do I have a $2,000 home theater setup that can be broken by idiotic software engineers at Sonos? Edit: called support and they restarted my system from their end. Everything appears to be working for now...

Hi, this is to continue the discussion on the previous topic which was closed.Does anyone has news on this? The issue persists on my system, since the launch of Atmos Music on Sonos & Amazon last December.To reproduce the issue:On Sonos Beam Gen 2 or Sonos Arc with Amazon Music account; Select a Station from Amazon Music that has a mix of Atmos and HD/Ultra HD tracks, e.g., Today's Hits; Start playing and DON'T skip songs (be patient!); If, by chance, the first track is Atmos, it'll play fine; Wait until an Atmos track starts playing after an Ultra HD or HD track; The volume will be so low that you can't barely listen to it; Tap the pause button; Tap the play button; The Atmos track will resume playing at the normal volume; If, by chance, the next track is also Atmos, it'll play fine; Return to step 5 (the issue will always happen).I have opened a ticket with Sonos support in December, but no solution until now 

Hello everyone,at the moment i have 1x Sonos Beam and 1x Sonos One connected in a group.When we watch TV the sound can sound a bit hollow to listen to. True tone is setup on both devices.Can anyone explain how this comes and how to fix this?

Hey y’all, I wanted to see if others maybe had this issue and had some fixes. My ARC (setup with 2 subs and 2 play 1s as surround speakers), occasionally has kind of an echo/phasing effect.I notice it most often when watching Last Week Tonight (which is in Dolby 2.0), where partway through most episodes, it will start to sound like Jon is a football stadium announcer with the audio instead of being from the front speakers, starts to also have a slight echo in the surround speakers.Recently, however, it has done it on music playback from my computer library (I have the surrounds setup on Ambient), where the echo effect happens again.With HBO (native app to my Vizio TV), I can just stop the show and restart it. With the music, that didn’t work, so I restarted the speakers.But I can’t figure out what might happening, or if there’s likely a specific hardware issue that might be causing the issue.Any thoughts you all have would be appreciated. Thanks!

Diag 544821608 When watching Netflix on my shield I get skips like it changes audio codec

EquipmentSonos Arc + Play One SL x2 + Sub (Gen 3), Apple TV 4K, HD Fury Arcana, LG-OLED65B16LAProblemI’ve had lots of issues regarding lip sync with the Apple TV, Arc and LG TV but they seem to be sorted with the purchase of the HDFury Arcana. Sometimes the x2 Play One SL’s become out of sync with the Arc.The sound coming from the Arc matches the TV and there is no lip sync issue but there is around a second delay between the Arc and the Play One SL’s. The clearest example is when you press left/right on the Apple TV remote that plays a feedback sound and then 1 second later, the rear Play One SL’s then play the sound.Turning the Play One SL’s off at the power for 20 seconds and then rebooting them solves the problem. I’m currently having to do this around once a week.Can anyone help please?

I have just purchased an Arc and Sub Gen3, paired with a couple of Play:1’s that I had lying around that weren’t being used.I cannot for the life of me get it working to get a decent sound out of it.The biggest issue is that I cannot turn on Dolby Digital Plus on my Sky box because the lip sync is out and no amount of adjustment on the TV, Sky Box or Sonos app makes any difference, when I leave it on Stereo PCM it sounds poor. I previously had an Onkyo Dolby Atmos amp and when that was outputting Sterio PCM it sounded significantly better than this. It was working perfectly but fancied a change, a change I am now seriously regretting.I work in IT so I consider myself to be reasonable competent with such things and I have literally tried everything.My TV is a 2019 model Philips Ambilight 55” 4K with arc output. The Sonos is connected to this HDMI port and the sky box is connected to another HDMI port. I have tried every HDMI cable I have in the house including the one that came with the

Hi allive got an older Epson Powerlite projector. Only audio out is analog rca. I’ve got a Roku 4K stick going into a 1x2 hdmi splitter then the split goes direct hdmi to the projector and I’ve got hdmi over cat5 extender to the beam.  Im unable to get through setup as the beam isn’t getting an arc connection. I’ve got now digital out on the projector so that’s not an option.  in theory l, shouldn’t this setup work? Maybe need to upgrade my extender?

...because the Arc combined with a sub and surrounds is currently an expensive paper weight. https://en.community.sonos.com/home%2Dtheater%2D228993/lost%2Dsurround%2Dand%2Dsub%2Dafter%2Dupdate%2D6868561

Good morning, turned on my Sony tv this morning and the volume display on the set was no longer visible. Volume control works but no visible signs of volume levels. Any suggestions?

Have a brand new sonos arc and recently it has been popping and crackling frequently when playing music loud as wel as the base sounding very hallow. Diagnostic is:1610518698please help I don’t want to return.

Hi , I currently have an Arc , Gen3 Sub and 2 One SL's but I wanted to ask if I used 2 Fives as surrounds and set the settings to Full would i benefit when listening to Music as well tv ? Or would I need to set them to a sterio pair ? The other thing I wanted ask is can you use the Arc as a center speaker and fives as left and right channels and how good would it be , thanks for any advice. 

So i have a Beam connected tot he TV that uses ARC, works really well, love it. I also have a projector that we use to watch movies but it doesn’t support ARC, I wanted to use the Beam with it. If I were to buy a connect would this allow be to run a line-in from the projector to the connect and then link the connect to the beam in the app. In theory I believe this would work but would there be latency issues???