Get help and assistance with your Sonos system

I can’t get soundbar on the app, my speaker shows but the soundbar has disappeared 

Hi AllAlthough i have no interest in downloading the new(Not improved) App atm due to a few teething troubles...😆, do you download from the app store ?My Sonos app on the phone is just a Black disc with no access to it , funny i have a Beam, 2 Ikea surrounds and a Roam for a few years now and most of the time the sound is great but using the app was never great especially with Spotify very flakey skipping tracks, music just stopping etc.. i did think it was just bad luck but seems the app has always had problems  CheersWayne England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

Hi -I am trying to add two Era 300s to an existing Arc which is already grouped with two One SLs and a Sub. Nothing I have tried has worked. I want audio to play from all of them when connected to a TV. I’ve tried adding them as a Group but that didn’t work. My TV’s audio will only play through the Arc, One SLs, and Sub, but not the Era 300s. 

I have a Sonos arc, era 100 surrounds, gen 3 sub and sub mini. The problem I’m having is that I can’t add the sub mini as second sub so just wondering if this is possible or not?

How do I play music on beam while the tv is turned off?

The search function doesn’t work in the new app, all services seems to be up and running. Tried everything, uninstall/install of app, reboot of network. The search function is working fine on my iPad with the old app (orange one). Anybody knows how to fix this?

No clue how to delete this topic or my account. More user friendliness 

I have an 5 year old Sony Bravia, XBR-65X810C/55X810C TV.  I connected a new Sonos Beam 2 speaker to the HDMI arc port .  Now, every time I turn on the TV, the tv ‘re-boots’ itself.  This of course takes a minute to complete, then the tv turns on, and all seems normal.  Why the re-boot?

Grouping rooms just doesn’t work. It adds rooms you’ve not selected (not great when that speaker is in the bedroom and the wife is trying to sleep). Removing speakers from a group just causes the app to hang and takes several attempts. Frequently skips songs or returns to beginning of playlist (especially when adding or removing speakers). Seems to have removed the existence of my Sonos Boost and I have no idea how to get this back, this is causing additional connectivity issues that the Boost had previously solved. Constantly seems to default to playlists being on a loop, I don’t want this to be the defaultI am sure there are many many others bugs I have not yet unearthed, but this is a very bad update, please provide the opportunity to roll-back until you have fixed these errors. Sonos is not cheap and the ability to group/ ungroup sets of speakers with ease should be the bare minimum for the user experience. Such a shame, the reputational damage caused by rushing this through can’t

FWIW, here’s a tip for those whose Sonos app (iOS) does not see their music library. This has been the case for me since the original app overhaul. My very large music library is stored on the D: drive of my desktop PC. The workaround for me is to stream something — anything — from the app and then the “Your Sources” header suddenly reappears (where previously only “Your Services” was visible) and my library with it. It’s galling to have to do it this way but better than nothing. I realise that it might be because my PC could still be using SMBv1. However, the app is such a dumpster-fire that for the time being I am going to stick with this workaround rather than experiment further. I hope this helps anyone who has had problems getting the app to recognise their stored media.

Subs will not register with system I have factory reset them still doesn’t work 

How do you control the volume on the 300 without raising the volume on the sound bar at the same time?

Message saying I must reauthorize Sirius but I keep getting an error when I try.

The new design is not user-friendly:To play a radio station, I have to 1) click on Sonos Favorites, 2) click on Stations: View All (pointless), 3) scroll through a bunch of large unalphabetized images to find my station (hassle), 4) click on my station, 5) (and then the kicker) still have to click on Play! I should be able to just 1) click on a tab or Sonos Favorites and get an alphabetized view of the small icons (so one small scroll will show all of them), and 2) click on the station to make it play -- DONE. The info for the station should be a 3rd click. It makes no sense station info would take priority over play and cause an extra click EVERY TIME you play the station. All of this makes it incredibly labor intensive to flip through stations. Recently Added for Favorites should be something I can turn off, minimize, or move out of sight. I have it on the Home page already, and yet it’s right on top of all my stations every time? I should be able to just stay on my Sonos Favorites p

Hi, i just cant finish configure and get Dolby Atmos on my screen, i follow all the steps to configure in the app, I also activate Dolby Atmos on th Screen settings bc it wasnt on, and im trying to watch a movie and get Dolby atmos but it only says Dolby MAT 5.1, i dont know if my screen cant use atmos format or there is a step that im missing, if some one can help i would appreciated so much btw I have a samsung 55” qled 4k q65b 

I’ve spent thousands over the last few years on Sonos equipment, which decides to randomly stop working whenever it likes. Has anyone switched to a better product? Any recommendations?

This morning my app is not seeing any components.  The app looks weird. I rebooted my android but it didn’t help. I uninstalled and reinstalled the app but it didn’t help. I never have trouble using my system.  I added my pair of playone speakers with the app via Bluetooth but they indicate “not connected”.   I am out of things to try.

Hii just installed a new BT wireless router but have been unable to connect it my existing Connect Amp wirelessly   I can get Spotify to work with the Connect Amp if it is connected directly to my router with an Ethernet cable.   The Sonos system did a software update on the Connect Amp and now tells me that it is App S2 compatible but still will doesn’t connect over Wi-Fi.  Any assistance would be much appreciated.TIA   COLIN 

While trying to connect a new play 1 it first requires a software upgrade, however the upgrade process fails

Hi, i just bought a beam gen2 and it won’t update and show in the application.I can see when i want to configure it for the first time but after it connect to wifi they tell me code error 1101.And even after this it won’t show in the application.I need help. Thank you.

Am I missing something here or is it impossible to click on a song while browsing an Amazon playlist to immediately have it start playing?  If so, how did this simple feature get overlooked. Like seriously? You have a system you need to control using an app, your app should work flawlessly. Seriously get a new app team cause your current team sucks. 

I cannot seem to connect to Apple Music. 

the app says: Unfortunately, a connection is not possible. Please try again later.when trying to add a speaker to an other group of speaker; all play together for years now;never had these problems in the old app; seems to be a step back … ?

Every time i use Sonos and i pair it say its paired but i go to check and it says I haven’t paired it so i went to Sonos s1 to update it so it asks for my email i give it as soon as I finish it asks for it again 

Hi I moved homes and set up (a subset of) my Sonos devices again as a new system.  When I left my previous place I hadn’t disconnected the app / passed on ownership of previous system etc. ie had just packed the hardware and turned up at new place to install.The products are all working fine but my previously connected music services (Spotify and Apple Music) have disappeared from the app. They don’t appear in the app or in the search function. I am on iOS.  I have tried the following alreadyReset app delete and reinstall app install app on different phone  try the mac app shut of system + router and restart add a new service (thought old ones might just reappear)I am on the latest app / OS. Any one else have a similar issue ?