Get help and assistance with your Sonos system

Hi I moved homes and set up (a subset of) my Sonos devices again as a new system.  When I left my previous place I hadn’t disconnected the app / passed on ownership of previous system etc. ie had just packed the hardware and turned up at new place to install.The products are all working fine but my previously connected music services (Spotify and Apple Music) have disappeared from the app. They don’t appear in the app or in the search function. I am on iOS.  I have tried the following alreadyReset app delete and reinstall app install app on different phone  try the mac app shut of system + router and restart add a new service (thought old ones might just reappear)I am on the latest app / OS. Any one else have a similar issue ? 

μουσικήModerator edit:Google Translate-music  Θέλω το τόνος όπως ήταν παλιά Moderator edit:Google Translate- I want the tone like it used to be καλο Moderator edit:Google Translate- good Moderator edit: combined posts

Hi everyone. I recently bought a Netgear Nighthawk CAX80 and am trying to set up a Play 3 as well as several Play 1 speakers with it. I did a factory reset on all my Sonos products and made sure they had the latest updates. Sonos apps are current as well on both Android and Iphone.I plugged my Play 3 into the Nighthawk via Ethernet. My phone (on wireless network via the same router) recognized it and set it up no problem. I can operate it as long as it is connected to Ethernet. But as soon as I disconnect cable the music stops, so clearly it is not connecting wirelessly.I went to “Manage Network” in the app, but as soon as I do that it instructs me to hold my phone next to the Sonos device so that it can recognize it. As best as I know, the Play speakers don’t have Bluetooth, so obviously this is futile.There doesn’t seem to be any way to access an actual network configuration over the app. What am I doing wrong? Shouldn’t the Play get all the necessary information to connect wirelessl

I have a large local mp3 music library, shared over SMB and set up in sonos (android app). With the old app (before the disaster upgrade) I could browse by folder and random/shuffle play an entire folder with all its contents/subfolders. I have my music sorted in folders hierachically, by country / genre / artist and I used this random play functionality all the time.In the new app all this functionality was gone, along with a lot of other essential functionality. I reverted back to the last old android app version, disabled auto update, and I was able to enjoy all those features. For a while.But suddenly (today, returning after a holiday) the old app did not work at all anymore. “An app upgrade was required” and nothing at all worked so I was *forced* to upgrade. This did not make me happy because I used to have everything working just how I liked it with the old version.I was a bit relieved when I discovered that my media library was accessible in the new app, including the browse by

I’ve spent 4 days reconnecting 2 play ones to playbar to create surround sound, it’s been frustrating to put it mildly!. Now my tv isn’t connected and I’m losing the will to carry on. I don’t want to lose what I’ve already done but how can II connect up to tv (Hisense) please??

After the horrendous recent update, which completely lost my local music library, I checked the Sonos update page (https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates), and among the supposed (Allegedly)features available as of May 21 2024, it listed “Improved Local Music Library playback of foldersConsidering that I couldn't access my library at all,  I wondered what possible improvement there was, so I had an online chat with tech support. They seemed as though they had never heard of anyone having this problem, which was amazing to me as it is all over the forums and on the Internet, so I'm not alone. I submitted diagnostics as requested, and their response was  that it was due to a "legacy share" support link, and referred me to this Apple link: How to disable SMB 1 or NetBIOS in macOSLearn how to disable SMB 1 or NetBIOS to prevent failover.https://support.apple.com/en-us/102050The page also mentions "This article is intended for enterprise and edu

I currently have a Beam 2, and my tv I have doesn’t support Dolby Atmos.Iv seen that the Amazon fire stick 4K max supports Dolby Atmos.  so my question is how would I set it up so that I can use the fire stick and beam to have Dolby Atmos. Do I need to get something to connect between the 2. Iv seen that Dolby Atmos doesn’t work with Bluetooth and just plugging them both into the tv, brings me back to square one.I have not bought the fire stick, so any other suggestions would be appreciated. Other than buying a new tv.   

sub mini will not register and also will not show on my system page, HELP!! i am thinking of taking it back to the store, i have spent so much time on this , i have a beam gen 2 as well.I expected a lot better from such expensive items.

When will Sonos either: retract this last release and restore to the last version that worked or Fix ALL the bugs and problems?I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.

I’ll admit I have some older units. But ran audio to the Line in on my connect in the basement to play down there and it immediately started playing on my playbar upstairs interrupting the tv audio. Eventually got it all separated but not for more than 5 minutes and it switched again. Combo of older equipment and new app? 

Are there any further updates on timelines for fixing things that still don’t work in the crappy/wonderful (delete as appropriate) app we’re lumbered with using?Off the top of my head- volume control is still a nightmare and how it works seems to vary depending on screen you’re on- nothing plays from recently played (especially radio stations) - BBC sounds still has very little information about episodes and their played status. Getting sick of having to use the BBC sounds app first to check- linking zones when they are playing “unable to connect”    It’s pointless to say (as no-one cares) but this app update has ruined my Sonos and music/radio experience. Still so disappointed.  Would also like a reply to my web player query. 2FA at least / ability to disable? But lo, there’s some wind …

The girl at support told me the app is not up to date that why I can’t connect my move 2 whit my phone or iPad 

Where is the autoplay setting for my port in the S2 app? Every time I play a vinyl on my TT which is connected to a Marantz amp and then to my port which streams music to my era 300’s. When I turn the vinyl over, my port pauses and I have to press 'play' again on the line in screen in the app. It is so annoying. I believe this shouldn't happen if there was an auto play function. I have read all Sonos instructions and it keeps telling me to set auto play on the port. Guess what? I can't find it anywhere. Does anyone know where I can find the auto play function for my Port? Many thanks.  

I have 5 Sonos speakers… a Sonos ARC and 4 Sonos ONEs. Everything has been fine the last few years with minimal problems.The other morning I woke and the system couldn’t be found and it wouldn’t connect through basic troubleshooting steps.I factory reset the speakers after the app said it cannot connect and they still wouldn’t connect.No changes have been made to my modem and router and this has been confirmed with my provider.I contacted Sonos support, and after waiting 35 minutes and talking for that also, all they did was run through everything I told them I already did.  Then, 5 hours later in the evening the system miraculously just shows up. I didn’t do anything.  That lasted for less than a day, now my 4 Sonos ONEs cannot connect yet the ARC is fine.  Again all troubleshooting steps have been followed. This seems to be so glitchy ever since the new app version came through. Never had any serious problems with the older version. I’m about done with these speakers at this point. P

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

Is anyone having issues with playing ANYTHING on any sonos product? Mine won't even play the radio stations today.

How do I go about playing music that I have downloaded on my phone?

2days of frustrated time spent trying te set up this device.  I did more than one complete reset of the device, but still, it is not possible to set up this f***** thing.  First, the temporary connection was lost each time, during the set up process.  then, if I managed to get past this obstacle, the device needed an update. Which it couldn’t do. So the connection was lost again and I had to start over.  Then, I tried with an Ethernet cable directly into the Sonos connect. That worked, I set everything up. But when I move the connect to the place where it needs to be, without Ethernet, the wifi network and password was apparently not stored on the device.  In the app, I ve tried turning wifi on and off (whilst on te Ethernet cable). There seems to not be a possibility to go into the connect settings, to tell the device what the correct wifi settings (ssid en password) is.  can anyone help?

After the IT outage yesterday just one of my connected speakers won’t work. I know it’s functional because I re-tuned it and sound was successfully emitting. How do I get my speaker to play again?

Just updated to S2. Now I cannot access my Music Library located on an external HD that is connected to the router via USB anymore. The albums still shown under favorites cannot be found anymore (no longer available) and I can not find the menu for the music library setup anymore to refresh or do anything. Clicking on System Settings and then Manage next to my system name does not bring up the menu point neither in the sub menus. Did Sonos eliminate the possiblity of playing songs from music libraries on external discs or NAS or what am I doing wrong?

Have Samsung tv that supports Dolby atmos. Made changes to the tv settings to not use PCM and send the raw audio to the home theatre system that includes arc, mini sub and 2 era 300s. Arc connected via hdmi eARC. Video on Apple TV supports Dolby atmos. Still the audio in shows empty and the status says HDMI and PCM2.0. What should I do? 

Brand new roam and unable to add. Firstly the ping pairing doesn't work. Which seems odd. So used the code on the bottom. Fine. Connects to WiFi.App then says Added but may not appear on your system. Turn off, back on again and return to app.Return to complete setup. Sits for ages then says "There was a problem adding your Sonos Roam to your system"Tried a few times and same result.The app then tries to do a system update and apply to the Roam which crashes.I've sent diagnostics. I've spoken to an agent which ultimately got disconnected and a waste of time.I've done a factory reset and hit the same problem.Faulty Roam or..? Doing setup on Android. App has been updated.

I want to downgrade my Sonos system to S1: it simply works better than the ‘improved’ S2 and has features I regularly use that are still absent from S2.All of my devices except an Era 300 are S1 compatible.I started with my Move (v1), performed a factory reset, and tried to use the S1 iOS app (v11.14) to add the Move to an existing S1 system … and get taken to this Sonos web page.Why, Sonos? Just Why?Anyone know any workarounds?  

Today morning the sosos system disappeared - on arc I can see white dot and that it. I reset it and it is not connecting to tv room. It is not connecting to tv. What to do? 

Hi there! After updating the Sonos app, I have problems to play Spotify lists simultaneously in different speakers (Sonos play 1 and play 3). The app does not allow me grouping different speakers at playing, it says that it is not possible, try later. Is it a common problem? Do you know how to solve it? By the way, I am using iOSThank you!Moderator edit: combined posts