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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27795 Topics
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A.keremisContributor I
asked in Controllers and Music services
IKEA Symfonisk- Spotify not in S2

Hi there, we bought an IKEA Symfonisk wall speaker and it looks and sounds great. However, neither myself (android) nor my wife (IOS) can find Spotify in S2. We rebooted everything, changed networks, reinstalled apps, but nothing. It is nowhere to be found in the list of services in S2. My wife managed to connect Spotify with the speaker once without S2. Only once however. My Spotify sees the speaker but cannot connect to it. Keeps flashing and saying connecting... Anyone with a similar challenge or experience to help? BestAnestis

1023
Airgetlam
7 months ago
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HakanBContributor I
asked in Components and Architectural
Question on steps for adding app on new device to existing system

I want to add a new device to my existing system, so I downloaded the S2 app to the new device and chose Add to existing system. Then the app tells me to press a button on a device, but what happens when I do that? Will the app connect to my existing system and find ALL my connected speakersor just the one on which I pressed the button? And will pressing the button on that speaker remove it from my other devices app?

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Stanley_4
7 months ago
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cooltopContributor I
asked in Speakers
How to make all speakers play automatically when music starts

I am trying to figure how to make all speakers to play music through the complete house when I hit play on my phone.    I have then all in one group but only the 2 speakers in the room that is connected to by Bluetooth plays. I have to go around and hit the play button on each speaker to make it start playing

751
jgatie
7 months ago
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Sjay581Contributor I
posted in Components and Architectural
Sonance 8.2 landscape series and two zone setup

I am installing the 8.2 landscape series Sonance system. I am trying to figure out how to zone out the gazebo area with 2 6/12 70W satellite and one 300W subwoofer. I’d like to be able to quite the main zone and use zone 2 for the gazebo area louder than the other zone.  While the 2-channel amp provided can handle the entire system, is there a way to separate zones with this?  Or do I need another amp for the other zone. Lastly, would a Sonos amp be able to handle the power of the 2 70W sat and 300W sub?Thanks for the advice!

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buzz
7 months ago
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JDBJContributor I
asked in Speakers
Speakers playing with no source!

My Sonos speakers are playing and I can’t stop them.  My iPad is complete shut down and so is my iPhone.  Where is the music coming from? God??

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buzz
7 months ago
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Pawalsh93Contributor I
asked in Home theater
TV connection Issue

I have had my Sonos Arc for a few years now and it has been perfect.  Today when I turned on my Tv I wasn’t getting any audio at all.  I unplugged both the Arc connection and the power for a few minutes and tried again, still nothing.  To make sure it wasn’t the speaker I tried playing music through the Sonos app.  Works great, but still not working with the TV as the source. It’s an LGCX tv.

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P
7 months ago
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Murray MuzzaContributor I
asked in Home theater
Era 100 dropping out while watching tv

Hi all,I’ve just connected 2 x Era 100s to my Beam (Gen 1). (In the TV room)They work perfectly for music. When I watch a tv program, the Eras intermittently drop out. Not both at the same time though, so you get this annoying left ear, right ear thing that happens when watching a show. I experienced the same problem when I tried using my Move or Roam with the Beam. They both drop out while watching tv.I ended up putting a One in place of the Move and that solved the problem.I’ve been using a Five and a One with my Beam - and I haven’t heard a ‘drop out’ while watching TV. So I figured the power cord just made the difference. I decided that the portable speakers just don’t connect that well to the Beam for tv audio. (Never had a problem when listening to music though). So, with my new Era 100s - I didn’t think I’d have the ‘drop out’ problem as they are wired to a power source. Does anyone have advice on why the Eras would be dropping out on tv audio - but not for music?Thanks. Muz

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M
7 months ago
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Mikey67Contributor I
posted in Home theater
Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

13423
controlav
7 months ago
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ChisWallyContributor I
asked in Controllers and Music services
Sonos app "cannot find" songs in iTunes playlist, but can in Artist folder

I’ve seen similar posts with this issue, but cannot find a resolution to mine.  I have iTunes library stored on desktop PC, with the entire library synced to DS220+ NAS via Synology Drive. The synced folder on the NAS is what my Sonos app is synced to for my music library. All the songs appear as they should, and playback no problem. However, when I go to the Imported Playlists folder in the Sonos library to access my iTunes playlists, some of the songs show as the file name: “Artist - Title.mp3”, and won’t playback as Sonos app shows error message:  “Unable to play (Song file name/location), cannot be found”. But the song appears and plays normal when going through the Artist folder and the file name doesn’t show with the .mp3 extension like it does in the playlist error.This obviously appears to be some issue with the playlist file iTunes is generating, but I don’t know what it could be...since the playlists sync fine and some of the songs will appear/playback as normal, but som disp

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Corry P
7 months ago
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ItsmejsonContributor III
posted in Components and Architectural
Sonance 6.1MAG Backyard Speaker Layout

Picked up the Sonance 6.1MAG w/ Sonos amp and looking for assistance on speaker layout around our back patio.I tried to prioritize speaker locations based on primary sitting positions - pergola, sun ledge, fire pit & pool denoted by the orange dots.  This leaves out the area to the right I circled in pink and the back fence line.  Thoughts on current position or changes you would make?   

6909
Stanley_4
7 months ago
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kamal953pContributor I
asked in Home theater
Not connecting to Tv

Hello,  I purchased Sonos speakers four months ago, and I've had this problem ever since. My Sonos Arc, Sub, and Era 300 surround speakers are connected to my wifi network, and I have a Samsung Q7 Series 4K UHD QLED LCD TV. My TV speakers are connected to receivers when I'm watching something, not to the Sonos speakers I made.I've made several attempts to connect to Living Speakers, but each time it disconnects immediately. In the interim, my HDMI is connected to my Apple TV.

732
jgatie
7 months ago
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Benno.Contributor I
posted in Speakers
Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

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jgatie
7 months ago
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SeistoContributor I
asked in Home theater
Sonos Arc + Sub (Gen 3) Intermittent Muting

I recently dove in with a Sonos Arc + Sub (Gen 3). Since getting setup, I’ve had nothing but problems and while it sounds incredible and the functionality is excellent, it’s been a bit discouraging.  The latest issue - and biggest source of frustration - is that the system consistently mutes itself on and off at random times. I know it’s muting because the sound drops out entirely, the green lights on the Arc + Sub come on, and then after anywhere from 10 seconds a full minute the audio comes back. I run all of my video content through an NVIDIA SHIELD TV Pro, and this is where it happens. It hasn’t seemed to do this when streaming directly via apps on the TV, but ultimately I’m not sure if it’s an issue with the Arc, the eARC in my LG B9 OLED, or simply the HDMI cable. I’ve disabled CEC on the SHIELD TV in hopes this would solve it, but it’s still happening. Is the next step to replace the HDMI cable from the SHIELD TV to the TV? Any other thoughts? Thanks for any help or suggestions

26405
Airgetlam
7 months ago
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ItaymelContributor I
asked in Home theater
Sonos era 300 wall mount free space

I have bought 2 sonos era 300 to sync with my sonos arc to be used as surround. I plan to put them on wall like in the photo. In the instruction it says there should be 20 cm from each side. On the right era 300, there is only 16 cm space from the wall picture. Will it effect the sound? 

961
Airgetlam
7 months ago
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arslanelverAvid Contributor III
asked in Home theater
my sonos arc vs beam gen2 conundrum

I am enjoying my new setup with beam gen 2 , sub mini and 2 era 100’s as rears. It was a game changer for me after my 2.1 sony ht-mt500!  my living room isnt huge. It’s 4.37m x 3.48m. My tv is 55” but next year i am considering to get a lg 65” c4 (when the price drops significantly). I am happy with my setup but i kinda wonder if sonos arc would do a better job with a wider soundstage and more drivers? Is it worth it? It’s really hard to know unless i have both of them. Also i am quite aware a new arc2 or a better/higher version soundbar is on the horizon. I am not sure what to do. Anyone had a similar experience like me and had both or experienced both ? best

4067
A
7 months ago
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SoundSeppContributor I
asked in Portable speakers
Marantz M-CR611 to Roam

How do I connect a Marantz M-CR611 to Sonos Roam?

697
S
7 months ago
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burkehContributor I
asked in Speakers
SONOS Play:5 will not connect to network

Evey time I try to connect to my Play:5 on another network, I get all te way through until the last process, where I get the last message (see below).  We tried this on other wi-fi networks and get the same message.  All other Sonos connect without a problem.     

4379
Airgetlam
7 months ago
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dcwintonAvid Contributor III
asked in Controllers and Music services
How do I remove playlists and other sources from old accounts or services that are no longer active?

For reasons not relevant here I had to resubscribe to Qobuz with new account credentials.  Sonos is still showing playlists, albums, etc from the old account and the new account at the same time. Since I don’t remember which was on which account, I frequently start to play something from the old account and Sonos goes all algo agro on me.  “No can do” it seems to say.  Except it says it in far less poetic ways.  How do I get rid of all of those defunct sources from the old account? I would think that Sonos would just sync with the credentials it has NOW, and not show stuff from an account that is no longer active, but sadly it ain’t doing that. And, of course, I can’t go onto the Qobuz website and manually remove that stuff because, well, the account doesn’t exist any more.  

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Mr. T
7 months ago
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Stormboy1866Contributor I
posted in Controllers and Music services
New releases not showing for You Tube Music

Hi. I use You Tube Music on Sonos and like scrolling through the 25 or 30 new albums on “New Releases” but for some reason about a week when I go to “New Releases” on Sonos it only shows one or two new albums. Does anyone know if this is a Sonos problem or a You Tube Music problem?  And more importantly how it can be fixed? I tried re-installing You Tube Music on Sonos but nothing changed. Thanks! 

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controlav
7 months ago
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jehbmwContributor I
posted in Speakers
Shipping labels for recycling

I have 5 return labels for items I am sending for recycling. One label shows a weight of 0.9lb, so I know that is for the Bridge. However 2 of them are for items that are 8.33lbs and 2 are for items with 3.1lbs on them. The Play 3 weighs just under 6lbs. I just want to make sure I have the correct shipping labels on the correct items.

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J
7 months ago
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CrannersContributor I
asked in Controllers and Music services
Lost Shazam playlist

Hi, my wife and I both play our Shazam tracks via our iPhones through our Sonos amps. For some reason a few weeks ago it started only listing and playing her Shazam tracks on my app. I have no idea why it has stopped accessing mine as the Shazam app has them listed correctly. It is really annoying as I can no longer just play them as a playlist, as I used to.  Any suggestions as to how to solve this would be much appreciated!

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C
7 months ago
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Stephen S 123Contributor I
asked in Controllers and Music services
Ghost tracks in Music

This appeared two years ago as Deleting ghosts from my Sonos Music Library but the answer doesn’t work for me.I use my iTunes music library as the source for the Sonos music library.  I regulary update the Sonos music library when the iTunes library changes.  ITunes imported an unrecognizable album and named the tracks: Track 01, Track 02, etc.  I used the iTunes Find Info to change the album name.  Everything went into Sonos including the ‘Track 01’ ‘Track 02’ song titles.  I then went into iTunes and used Find Info to manually enter the real Track names.  I used iTunes to delete the Track 01, Track 02 files and confirmed they were not in the iTunes Music folder.  Everything looks correct in iTunes AND the iTunes music folder.  I then reupdated the Sonos music library.  Now, for each song I have two selections: The track name I entered (correct) and the original Track 01 . . .  I can’t see how to remove the Track 01 . . . from the Sonos Library.  These don’t exist in the iTunes librar

482
S
7 months ago
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MiddtownContributor I
asked in Controllers and Music services
App not loading

Having an issue for a couple days now. The app doesn’t load completely. My system works when I choose to play through the Spotify app and my network is working.  I’ve uninstalled and reinstalled the app and signed in and out several times. Same outcome of dead screen.   

29572
M
7 months ago
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ZoeZoeContributor I
asked in Speakers
Tried to add speaker but says Incompatible Software Versions

I have had two Sonos One SL speakers for ages that work fine. Today I tried to connect a new third Sonos One SL speaker. I did the updates etc but it says this error for the new speaker: "Incompatible Software Versions. The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled".Please can someone tell me a simple and quick fix for this please. Thank you

3574
Z
7 months ago
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Mart the FartAvid Contributor I
asked in Home theater
Improvement of sound?

Would the addition of a Sonos amp to my current system provide an improvement in sound quality to justify the purchase?I currently have an Arc, gen 3 sub and 2 x Era 300s as surrounds, LG Oled 55” tv connected to Arc via Earc If my reply is positive is the installation relatively easy?i am aware that you can add further item’s and speakers etc but that doesn’t concern me at present except for maybe a turntable at a later date.Thank youMartin

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K
7 months ago
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