Following. Sorry I'm no help, I'm just experiencing the exact same issue.

Same here! I have been using the old app until today because the new one didn't work. Today I was forced to upgrade. After starting the new app and connecting - successfully - to my system, all my speakers are just gone!

Yeah, I also experienced this issue after I was forced to upgrade from the old app - half my speakers disappeared, and the remaining ones were dropping one by one over a period of a few hours.

Knock on wood, but now they're all connected again. I first tried rebooting each speaker (unplugging for 10 seconds). Nothing happened. Ran around the house about 3x repeatedly rebooting speakers and router. Still nothing. About the 3rd time I rebooted my speakers and then router, all speakers reconnected about 20 minutes later.

Exactly same issue here. Has anyone had a response from Sonos yet? I’ve tried ringing support, but the wait times are huge. I’m guessing there’s a lot of people with issues right now.

We’ve used Sonos for over 15 years and found it amazing, referred many friends to the system too. What has happened these last few months the system has become very unreliable, and now unusable? So disappointing.

I have the same issue and do not want to spend hours on hold for an answer. I would just like to be able to use the system I paid for.