Get help and assistance with your Sonos system

Hello.I have downloaded the new app, but can't find where speaker balance settings.  This used to to be under the EQ settings, under setting.  There is base, treble, loud but no balance.  Do you know where it is?

Hi. Just installed era 300 to my system, first came to update software, after software updated. App not continues but give me diagnosis nr. I CAN NOT ACCESS.. Already talked to live agent yesterday and she gave up.Conclusion. After trying to connect new speakers the system is down completely 

Feature request (which was present on previous app) to add a song to a Deezer playlist from the Sonos app.Also to search the Alblum of song that is playing on deezer through the Sonos app.

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

Since the latest update of the Sonos app on my iPhone 13, my Roam speaker has refused to connect with the other speakers. It works, but only separately from the others, which means having two circuits running simultaneously - one for the Roam alone, another for everything else. Trying the other way round, i.e. to get all the other speakers to join the Roam, doesn’t work either.  In both cases the notification “Cannot connect. Try again later” appears, but later is never any good. I’d love to fix this. Any ideas?

Since I reinstalled the Sonos app, it takes 40 seconds to launch every time. That is ridiculous and makes the system useless. How will you solve this? I see same topics here of years ago of people who have the same issue. I invested a lot in Sonos products but this way I dont want to use it any longer. My network, router etc are all fine. It all worked fine untill I installed your new version. Same happened to other people I know who use Sonos. 

I can't add, subtract existing speakers to music playing.  Speakers aren't identified. It's a nightmare.  Used to love Sonos, hate them now *Moderator Note: Modified title in accordance with the Community Code of Conduct.*

Sonos newbie here...have ultimate immersive set (arc/sub3 and 2x era 300s) connected to tv via arc/hdmi.  Everything is connected in Sonos app and working together as specific room setup.  I’ve also separately been able to conf bluetooth pairing on each of the era 300s to other bt devices. I’m hoping there is a way to (some other device like Sonos connect or port?) to connect other devices (pc/laptop/phone) to output sound to the entire immersive set?  Hopefully something which allows bluetooth stream inputs which then would output to the entire immersive set? Thanks! 

As the title says, I’m interested in them as an alternative to the Apple Headphones which are too much for headphones that are several years old.But for headphones, I want to listen to them before I’d consider paying for them.   Is it sold at retail so I can try without buying them?

I get great wifi reception on my Sonos Move when sending Amazon Music to it but get terrible reception when addihg the move to my Sony Play5 speakers connected to laptop music. How can I fix it?

This has happened a few times.  I go to tap the STOP button on the app and the music does not stop.  I even turn my phone off and turn it back on, music still plays.  Today I left the house for 4 hours, came home, and the music was STILL playing. The last time, I unplugged my wifi and power, and that also did not work.  Also unplugged the speakers, didn’t work.  This is super annoying.  Has anyone else had this issue?  I am using the Arc and the Five speakers.  

When playing TV audio, our playbar is skipping audio probably 5-10x an hour. Samsung TV which I have rebooted several times by killing power. I have also cycled power on the playbar.  It has two surrounds, but the skipping seems to be the bar, not thr surrounds. The bar is connected to network via wired cable and serves as the system anchor. We have had this thing for 10 years, never had a problem.

I held off moving from the S1 (old) app for as long as I could. I had a Connect, Bridge, Play 3, and 3x Play1s. I got an AMP to replace the Connect+Bridge and understood from my research on Sonos.com that the 2013 Play3 and 2017 Play1s would come across to the new (S2) Sonos app fine. Got the AMP, upgraded the app from S1 to S2, got the AMP connected. Then the trouble started. The Play1s and the Play3s would NOT move over to the new app. I’ve literally spent 6 hours doing the connect / upgrade cycle for the Play1s. The Play3 (for better or worse) fails faster - it won’t play the connect sounds, the app won’t recognize button pushes, so I can’t even get to the upgrade part of the cycle. Sonos chat has been not helpful, despite a chat of 2 hours. They told me to call Support. I called - 60+minute wait time.Sonos chat could not even have Sonos call me - said their systems aren’t connected. I am insanely frustrated at this point - anyone have any ideas of how I can get these older speakers

I am new to the concept and was enlightened by a more technical user. https://support.sonos.com/en-au/article/understanding-the-network-details-section-in-the-sonos-appThe Signal to Noise Ratio. This is a measure of the quality of the signal strength between the product and router and is expressed in decibels. A higher value represents a stronger signal. As a general guideline, a SNR of 45 dB and above is considered excellent, while a SNR of 25 dB or below is considered weak.How to you observe or manage SNR on new app?Instructions please. 

The new app will not allow me to set-up and update my Playbar or a Sonos 3. Any thoughts or updates coming to fix this? These speakers are now bricks. They were working perfect before the new app!

See some states that they can see roam  battery status in the Sonos app when connected to BT but it doesn’t show in my app. iOS - everything updated.   Any suggestions? 

Hi, I cannot connect Sub Mini to Beam Gen2 according to the instructions. How can I make sure that sub is connected with my wifi correctly? When I update my network in settings of Sonos app everything goes well and got confirmation that sub has been connected.

 Setup: 1 Beam connected to TV via HDMI, and 4-ONE-SL’s.Issue: I have an alarm setup to start at 10:00 AM for 11 hours, and my timezone is set properly to Central US. The alarm (music) never starts.I also tried to create a group, but you cannot select a speaker group to be used in the alarm. Screenshot of Alarm Settings Screenshot of Date & Time settings Screenshot of System Information 

Frustrated with the new app.  It looks great, but is functionally more confusing.  Can we revert to the old app?  Can we keep the old app instead?  Anyone know?

anyone any idea when local music library search and play update is happening, mine disappeared after THE UPDATE …… I know Sonos said June but was postponed until mid June ?still getting the error 913 like most peopleany advice would be handy,i use Mac and don't have NAS DRIVEALL MUSIC STORED ON MY MACAny help would be appreciated

The Sonos app has stopped updating my Apple Music library for some reason, and I can’t get any new music or playlists to show up in the app.  Everything is updating across all of my iCloud devices as usual, so this doesn’t seem to be an apple problem.  I’ve tried updating the Sonos Library via the Mac app (surprised to see that’s returned from the dead), and I’ve tried reauthorizing my account.  Neither works.The interesting thing is that if I delete a playlist, then that no longer shows up in Sonos, so obviously the app is checking in with apple and my account - it’s just not recognizing anything new.I first noticed this problem a week ago, but overnight it resolved itself.  This time it’s been four days since the app stopped updating.  Any ideas?  Thanks.

Sonos was a trusted brand. Management needs to acknowledge the issues in the recent app update and publish a roadmap and timeline to fix them, and soon. The May 2024 update makes our speakers and entire system completely useless. As an exhausted mom who can’t replay “Old MacDonald ” for the 10x for her demanding toddler due to Sonos’ HORRIBLE app update bugging out the entire system - PLEASE FIX THE APP. I’m exhausted and it’s 92% Sonos’ fault. 

Hello Sonos TeamDo Sonos headphones work with Microsoft Teams?Are Sonos headphones certified by Microsoft Teams?Thanks and best RegardsMatthias

How do you reset a Move speaker? 

 There is a known unresolved issue with Sonos Roam SL.  After repeated resetting and retrying to connect, customer support has admitted that my product will not work in my system.  However, they will not accept a return since I bought it from BestBuy.  BestBuy will not accept the return since I am past 15 days. I am having difficulties reaching the proper person.  I have called many times but keep getting the response that Level 2 is “closed” (i.e. closed in the middle of the day) and that only Level 2 can help.  I am on hold 50 minutes each time I call. Each time Level 2 is “closed”.  They say they are going to send an email but I don’t get one.   I have even reached out using the “CEO response” but that is the same canned response each time.  No one addresses my issue.  At this point, I either want Sonos to send me a Roam 2 or refund my purchase price.  I am done with Sonos.  No more purchases from me.Any advice?  I have spent over 10 hours on this.