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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27796 Topics
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psenosContributor I
asked in Controllers and Music services
Sonos Services in Portugal

It's sad to buy a Sonos product in Portugal and not have the Google Assistant or Amazon Music that other devices brands have. Is Tidal on Sonos expected to be equivalent in quality to Amazon Music someday?Thanks

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Corry P
7 months ago
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BB-8Contributor I
posted in Controllers and Music services
Sonos App and relinking your Sonos devices

Moving House is hard. Packing all the stuff, moving it and unpacking it all.But I discovered something way worse… it is installing your new wifi network. It is easy for most devices which need it, like iPhones, Laptops, Smart Lamps and etc etc.But.. reconnecting a Sonos Playbar and Sonos One’s. Man of man.. that is truly a nightmare..My wife wanted to move back to our old place to solve it. And some smart people helped.. but it took us hours. I will not move again or leave my Sonos products and get something else.. it was an horeous experience…And all the people who helpend moving us.. THEY WILL NEVER BUY Sonos products… 

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UKMedia
7 months ago
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croomeyContributor I
asked in Home theater
Sonos One Gen 2

Hi there will my Sonos One Gen 2 pair connect with the Sonos Ray soundbar? I’m hoping to use them to connect to my TV for surround sound.

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buzz
7 months ago
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Tom_69Enthusiast II
asked in Speakers
Apple Music volumes still too high after 15.3 update

Since 15.2, Apple Music playback is far too loud and is preventing thousands (if not millions) from using their Sonos systems properly.  15.3 has just come out and it does NOT resolve this issue. Apple Music playback is still far too loud.Sonos support also do not care about the issue, will no longer respond to me, and have closed my ticket as being fixed.  See related thread -  

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P
7 months ago
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koshiContributor I
asked in Speakers
Sonos devices dropping out/app disconnecting. All devices answer to ping all the time.

Hi,I have issues with my Sonos products getting disconnected - they show up as disconnected in the app. Sometimes the app fails to detect the Sonos system at all. After rebooting the speakers it runs fine for a day or so until the problems start again. I always thought this might be due to bad wifi because I was living in a small apartment in a big city and there wasn’t much I could do about wireless interference. However, I recently moved into my own house, updated all ethernet and wifi infrastructure - yet I still have these issues. The weird thing is that other devices on the same network run totally fine (streaming Netflix, etc.) and I do get a ping reply from all Sonos speakers all the time - so there are no “real” network disconnects/STP problems, etc. I used to have the same SSID for 2,4Ghz and 5Ghz Wifi, but recently splitted it, giving the 5Ghz a new name. I moved all my speakers into the new Wifi - I can tell from the router that they are connected to the correct SSID and the

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K
7 months ago
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RMG64Contributor I
asked in Components and Architectural
Sonos Amp line in

Does ANY piece of equipment you connect to the line-in RCA’s on Amp require a pre-amp? It doesn’t really seem to be clearly defined anywhere.

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AjTrek1
7 months ago
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TalkraContributor I
asked in Controllers and Music services
2024 iPhone S1 app not seeing my Sonos devices

Late in March 2024, my iPhone S1 app stopped seeing my Sonos devices.  I found earlier fixes that don’t help.  I have an iPhone 11 Pro Max with iOS 17.4Settings->Privacy & Security->Local Network->Sonos S1    is ON and was always ONSettings->Sonos S1->Local Network    is ON and was always ONI toggled the settings, rebooted my iPhone, and deleted and reinstalled the Sonos S1 app, to no avail.The same settings and symptoms are true on my wife’s iPhone X.  Sonos S1 used to work, now cannot find any devices.I know it’s the controller because the whole system is seen and works from the Sonos S1 PC app and by Python sonos macros on my Linux PC and my wife’s Windows PC, but it’s cumbersome to not be able to control from my phone.

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Airgetlam
7 months ago
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JSmith1991Contributor I
asked in Speakers
Sonos Arc Connectivity issues

Recently purchased a Sonos Arc, I installed in on the wall and hooked it up to HDMI and started using it right away.  we didn’t have any internet yet so I did not set it up in the Sonos app.  Now that we have internet I tried to set up the Arc through wifi, I tried countless times and it wouldn’t take.  I tried via Ethernet Cable and was able to add it and create a system, well, for about 2 minutes until it went offline.  I tried and tried to get it back and it would not locate my Arc. So I factory reset the Arc as per manual by unplugging the power and holding the pair button until the light goes white / orange.  Now even with the light slowly blinking green I cannot detect my arc on the app unless there’s a Ethernet cable plugged in, and even when I try to set up with an Ethernet cable which I didn’t want to use, it still won’t finish set up.  My Sonos sub on the other hand, paired with ny wifi connection no issues, sitting in the app waiting for a fricken speaker.  Arc sound works g

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Schlumpf
7 months ago
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MonneckaContributor I
asked in Speakers
iphone video sound doesnt play anymore?!?

Ok so I used to be able to play anything on myphone over the Sonos system which was great because I produce and mix music and sometimes I want to throw it on to hear a mix for reference. Sometimes I’ll make a video of a performance with my camera roll and I want to hear the audio and I would throw it on the Sonos system… lately nothing plays that isn’t “Pandora or iTunes “ etc… I can’t play the audio from a video anymore? I can’t believe they would just turn that ability off?! What am I paying all this money to have these speakers if they don’t play everything I want to play through them? It’s ridiculous… I see people talking about airplay and I am not seeing anything on my phone showing the Sonos… I see screen mirroring and up where the air play is I can select the Move but then no sound from the camera roll… I’m kind of angry about this and I dunno if I’m missing something so I hope I’m wrong here before I got out and bash these guys on social media lol anyone know what’s up?? 

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Airgetlam
7 months ago
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TheRamblinManRenowned Enthusiast I
posted in Advanced setups
Sonos & Starlink Issues. Sonos told me to replace ALL my speakers

First, thanks again to all the folks that have helped me in the past.  I’m looking to re-group after hours spent trying different things.  I will try to provide all the detail I can and apologies for length.  I built a house about 4 years ago.  The a/v guy I hired introduced me to Sonos and I bought a lot of new equipment.   I have a media cabinet in the first floor where he ran a bunch of wired speakers to different Connect Amps for different locations. I have a Unifi set up with a managed switch in that same closet.  Also in that same closet is a Unifi access point.  In total I have:-7 Connect Amps (6 of them in that same closet; 1 is in a garage feeding some outdoor wired speakers)-2 Playbars-9 Sonos One Speakers-3 Sonos Sub-woofersWe have a house that is about 6k to 6,500 square feet.  Three levels.  Outdoor area we are trying to cover.  We live almost smack dab in the middle of 150 acres.  No one around us, so no outside interference.  Just whatever is in the house/garage. We have

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controlav
7 months ago
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Mix00nContributor I
asked in Home theater
Help to a newbie

Hi, I'm a total novice. I'm going to buy a Sonos Beam (Gen 2) and additionally a few Symfonisk speakers. I read on the Internet that they can be used as surround speakers and that's why I had a few questions: - Is it possible to make the symfonisk speakers play continuously, e.g. when I watch something without an atmos track (or also with atmos)? - Is there a limit for additional speakers and can I set their position relative to myself using some equalizer? - Will everything I play on TV be heard by the set I create? - Is it possible to use this set also as a sound source for a Windows PC?

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Airgetlam
7 months ago
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chhupa_rustamContributor I
posted in Home theater
Sonos Arc power cord is loose

Hi, My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!! Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

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Stanley_4
7 months ago
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James William1Contributor I
posted in Speakers
highlighting the strengths and potential limitations of Sonos speakers

As a music enthusiast, I'm curious about the audio quality of Sonos speakers compared to traditional hi-fi systems. Could you provide a comprehensive analysis, highlighting the strengths and potential limitations of Sonos speakers in delivering a premium listening experience?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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N
7 months ago
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lalitbala76Contributor I
asked in Speakers
Connection to new router

Hi,I recently changed my wifi service from Shaw to Telus ( Vancouver BC) and after that I am unable to log in though the wifi is being detected by SONOS and after putting the password the system just does not connect. I have bought the same from IKEA - SYMFONISK speakers . and how do you a hard reset on this speaker?

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L
7 months ago
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danbergadContributor I
asked in Components and Architectural
Wired system cuts out

I’ve seen a few responses on this that say move your system closer, but this is the system set up that I have had for over three years now and the issue just started about 6 months ago. My Connect Amps are connected via Ethernet to wired speakers. While playing they just “cut out” and then will start up again. Anyway to do a hard reset on the Connect Amps? I have sent diagnostics to Sonos this afternoon as well. Just curious if others have had this issue / have resolved this issue. Relocating not a solution given where all the speaker wire for the home is located.

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AjTrek1
7 months ago
BOL74
BOL74Avid Contributor I
posted in Speakers
sonos Five with sub

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

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Schlumpf
7 months ago
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Bonce38Contributor I
posted in Speakers
Sonos Play 3 no longer supported?

I’ve been suffering audio dropouts for months on my most-used speakers - a pair of Play 3s in the bedroom. I’ve tried so many things reconfiguring my network and with/without SonosNet, but the problem always returns.A reboot fixes them for 24-48 hours.After four lengthy support calls with different technicians over the last two weeks, I was told this morning that the problem is that the Play 3 has not got enough memory and after 24-48 hours it runs out and that is why the audio starts dropping. I was told to either replace them or switch them off at night and switch them on again in the morning.Setting a different alarm to switch my speakers on so that the Sonos alarm can wake me up with the radio is self-defeating and is a total hack. This is clearly a SOFTWARE problem if the memory is sufficient after a reboot but then “fills up” over time. This is just about memory management and I don’t like being told that my much-loved speakers are now obsolete.I have 13 Sonos speakers around the

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Schlumpf
7 months ago
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LoumcgovernContributor I
asked in Controllers and Music services
streaming live sports

How do I add the mlb app to sonos?

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Airgetlam
7 months ago
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IPJAvid Contributor I
posted in Speakers
When will you sort out your lousy software ?

I have ten Sonos speakers in two homes and they have become nothing more than bricks. I now listen to music on my crappy Android because trying to control Sonos is utterly impossible. The software just does not work any more. It takes three minutes to load and connect and then pause takes five more minutes. Yes I have tried switching channels and reboot my router on a daily basis because I own your *** products.It wasn't like this five years ago. What went wrong ?Moderator note: Language modified in accordance with the Community Code of Conduct.

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AjTrek1
7 months ago
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NewbieDominik1987Contributor II
posted in Home theater
Sonos Arc + Sonos Amp= no surround?

Hi! I just added AMP (with ceiling speakers) to my ARC and SUB- )previously had a pair one SLs for Surround so know have to set it all up) but am not getting the AMP to work in the surround- it works along when I separate it and play music to it- but then when I pair it back- it says it succesfully is completed, but then nothing comes from the speakers- any help would be great!!

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7 months ago
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Pilot1012000Contributor I
asked in Home theater
creating a surround group with a beam gen 2 and two era 100 speakers

Just got my Beam Gen 2 and two Era 100 speakers home yesterday, and installed them on out TV.  Obviously, excited about the Plug-and-Pray process I was about to embark on, knowing full well it wouldn't work, but up for the challenge.After 3 hours of constant speaker resets, adding and removing speakers, etc. Etc. - still no surround sound, regardless of the sound source (Dolby atmosphere, etc.)  The speakers go through the process of creating the Surround group, and I get the confirmation in the app (and that great sound to confirm) then when you check the two Era 100 spealers in the System tab in the app, they show as not connected.  No sound, no connection - nothing.I'll close out that I'm not an audio wizard, but I have worked in the IT & AI industry for 30 years, and aside from the app being super not user friendly, I have gone down every rathole there is to resolve, and so far I have a Beam that works, and two expensive book-ends either side of my TV..…Any advice from you Sono

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buzz
7 months ago
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The GirtEnthusiast I
posted in Home theater
16.1 Update Problem with Volume

Hi everyone. Since the 16.1 update the volume on my system has dropped a lot. If  I had it on 45/50 now it is 60/65 & the sound is very flat, not happy at all, it was superb before. LG C2 tv, Sonos gen 2 beam, sub mini, 2 era 100. Any one else having similar problems?

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T
7 months ago
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mfsephirotContributor I
asked in Home theater
Sonos Arc with home theater and turntable

Hi,I currently have a Sonos Arc, and I’m planning to buy a couple of Era 100 and a Sub to build a home theater system.I would also like to use that system to play vinyl, and I could buy a Pro-ject T1 Phono turntable, both line in or bluetooth.What is the best way to use a turntable with an Arc+2 Era100 home theater system?

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Stanley_4
7 months ago
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castallaLocal Superstar
posted in Controllers and Music services
Deezer on Sonos

The info about Deezer via https://support.sonos.com/en/services/deezer  suggests that podcasts and live radio are available via Sonos.  Indeed, the current notification about Radio France leaving TuneIn & Sonos Radio states that Radio France is available via Deezer. (https://status.sonos.com/) The Deezer service has NO menu options for podcasts, or live radio - only music sources are available.  😁   

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Schlumpf
7 months ago
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PaddyOFurnitureContributor I
posted in Advanced setups
Samsung Terrace outdoor TV

Just hung a Samsung Terrace 55 inch outdoor TV.  Need advice on the best way to connect sound output to my outdoor sonos ceiling speakers with the least number of wires or accessories.  The TV is very far from my Sonos Amp.  Hoping there is a way to do it via WiFi.

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Airgetlam
7 months ago
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