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Question

Beam 2 not able to be reset

  • August 26, 2024
  • 3 replies
  • 1379 views

I came back from a weekend away to a white flashing light on top of the soundbar, after unplugging it and turning it back on it still not working I decided to try a factory reset, but nothing changes when I hold the infinity button down.

Is there another way to fix this apart from deciding that I now have a very expensive paperweight?

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3 replies

Facing the same issue since yesterday :/


Pools-3015
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  • Prodigy I
  • August 30, 2024

Did you unplug the Beam, then hold the join button, then plug power back in to reset?

Check out this video: 

 

 


Jamie A
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  • Sonos Staff
  • September 6, 2024

Hi @Nick722851 and @Homesystem011992, welcome to the Sonos Community!

A lone flashing white LED can mean two things; either the speaker is connecting to your network or it is trying to boot up. I’d suggest temporarily wiring the Beam Gen 2 to your network to see if that helps, if not, then the Beam may be experiencing a boot failure.

If you’ve followed the steps in our Factory Reset support article or the steps in the video @Pools-3015 had linked, then the best next step would to be submit a diagnostics after attempting the factory reset and to reach out to our support team. They have the necessary tools to look into your system and can help you with troubleshooting the Beam. If a replacement needs to be done with the speaker then they can also discuss the options you have.

I hope this helps!