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Answered

music cuts out

  • September 9, 2024
  • 2 replies
  • 74 views

I was recently traveling and when I returned home, I have had major issues with my system.  I have multiple different Sonos speakers and every time I play music, the song cuts out before it ends.  I can’t even get through one song.  I have tried just playing one speaker but nothing has helped.  Don’t believe it is a Wi-Fi issue, since I have had no other issues with any other device in the house.    

Best answer by Stanley_4

Wouldn’t hurt to submit a diagnostic after a failure and then contact Sonos support with the number, they can see internal data we can’t and might have some suggestions.

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2 replies

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  • Headliner I
  • 450 replies
  • September 9, 2024

I believe that this is a known issue so is on the list to be resolved in a future update.


Stanley_4
  • Lead Maestro
  • 12299 replies
  • Answer
  • September 9, 2024

Wouldn’t hurt to submit a diagnostic after a failure and then contact Sonos support with the number, they can see internal data we can’t and might have some suggestions.