Play 3 (x2) failing update (error 1013)

Question

Hi, I own several Sonos products. Playbar + Sub, 3 x Play3 and 1 x Play1. Issues have occurred after I have changed router (attempting to migrate from old network to new)

Some devices have moved over onto new wireless network without any issues, Playbar + Sub, 1 x Play3 and 1 x Play1 are working fine.

2 x Play3 are not working correctly, They are both seen under the “Rooms” list with the correct names, but both say “needs update” and have a “spanner” icon next to them.

If I click on the device (on iPhone App / Sonos S1) it tried to go through the update process on both devices but both fail giving error code 1013. I have tried all the suggested steps but I now appear to be stuck in the doom loop.

Anyone experienced this or got a possible resolution?

Many thanks :)

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Here is the cause of the error from Sonos’ support site:

https://support.sonos.com/en-us/article/error-1013-when-updating-sonos

Did you use multiple devices to try and update the Play 3s?

How far away from your router are they?

Maybe temporarily hook them to your main router with Ethernet?

Reply

Pools-3015 · Accepted Answer

Here is the cause of the error from Sonos’ support site:

https://support.sonos.com/en-us/article/error-1013-when-updating-sonos

Did you use multiple devices to try and update the Play 3s?

How far away from your router are they?

Stanley_4 · Answer

Maybe temporarily hook them to your main router with Ethernet?

Reply

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