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Steven Kimmet
Contributor I
September 7, 2024
Answered

Play 3 (x2) failing update (error 1013)

Hi, I own several Sonos products. Playbar + Sub, 3 x Play3 and 1 x Play1. Issues have occurred after I have changed router (attempting to migrate from old network to new)

Some devices have moved over onto new wireless network without any issues, Playbar + Sub, 1 x Play3 and 1 x Play1 are working fine.

2 x Play3 are not working correctly, They are both seen under the “Rooms” list with the correct names, but both say “needs update” and have a “spanner” icon next to them.

If I click on the device (on iPhone App / Sonos S1) it tried to go through the update process on both devices but both fail giving error code 1013. I have tried all the suggested steps but I now appear to be stuck in the doom loop.

Anyone experienced this or got a possible resolution?

Many thanks :)

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Pools-3015
Pools-3015Answer
Prodigy I
September 7, 2024

Here is the cause of the error from Sonos’ support site:

https://support.sonos.com/en-us/article/error-1013-when-updating-sonos

Did you use multiple devices to try and update the Play 3s?

How far away from your router are they?

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2 replies

Pools-3015
Pools-3015Answer
Prodigy I
September 7, 2024

Here is the cause of the error from Sonos’ support site:

https://support.sonos.com/en-us/article/error-1013-when-updating-sonos

Did you use multiple devices to try and update the Play 3s?

How far away from your router are they?

Stanley_4
Stanley_4
Grand Maestro
September 9, 2024

Maybe temporarily hook them to your main router with Ethernet?

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