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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,120 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8404 Topics
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MusicEvokesEmotionEnthusiast I
posted in Controllers and Music services
New App - "Edit Home" doesn't work

In the new “upgraded” app, the “Edit Home” button doesn’t work correctly.  It lets me modify things, like removing old “favorites” or pinned items, but then the next time I open the app, it’s all there again.  It also keeps removing my Music Library, which is the main functionality how I use Sonos. Recently, it completely removed it, and after about an hour of reading the community posts, I figured out that I could re-enable my Music Library on the Windows App, thereby allowing me to access it again on my Android app. Is there a plan to fix the “Edit Home” so that your edits actually stay? 

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5 months ago
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theZombieTrending Lyricist I
asked in Controllers and Music services
The 'new' useless Sonos app for Android - volume control issues

Sonos WHY are you advertising new products etc when you're ignoring your loyal customers who made the mistake of buying Sonos products, YOUR APP DOES NOT WORK! A simple command i.e. turn up/down the volume still does not work It is dangerously glitchy, if i turn it up it just jumps up/down after 5 or 10 seconds, this is ridiculous, Could you please reply with an honest answer?

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5 months ago
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RhonnyProdigy II
asked in Controllers and Music services
Apple Music Dolby Atmos crossfade on Sonos Arc

When my Sonos Playlist contains Apple Music Dolby Atmos tracks, those tracks will NOT crossfade. The first track has to end fully before the second is heard but starts 10 secs in (ie. no 10-second fade-up).Crossfade works fine with non-Atmos tracks.Is the Sonos bandwidth just not up to playing two Atmos tracks over one another? (I have a Sonos Arc with sub and surrounds.)

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5 months ago
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WelshwalesEnthusiast I
posted in Controllers and Music services
Thinking of selling all 19 of my sonos speakers.

I am just at the end of my tether . Today both android apps keep crashing and I can't access anything. My imac where my local library is now says access denied . I spent 48 hours weeks ago getting the damn thing to recognise my library. Got it to work and now today the whole thing is playing up. I can't play anything from my local library. It's saying access denied AGAIN.  WHAT ON EARTH IS GOING ON !!!!!! IM SO ANGRY WITH WASTING MY TIME FIXING BUGS AND ISSUES CAUSED BY THIS NEW APP ITS ABSOLUTELY DISGUSTING AND RIDICULOUS. SONOS , YOU SHOULD HAVE ALLOWED PEOPLE TO REVERT BACK TO THE S2 APP WHILE YOU GET YOUR ACT INTO GEAR AND SORT OUT THIS DEBACLE. WE AS CONSUMERS SHOULDN'T BE HAVING TO DEAL WITH YOUR ISSUES CAUSED BY AN ARROGANT ATTITUDE TOWARDS YOUR CUSTOMER BASE . SHAME ON YOU !!!!

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5 months ago
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Anonymous
asked in Controllers and Music services
lost itunes connection

I have lost access to my iTunes account on Sonos Apphave read through the fixes and work around but nothing works, all my files have the share option ticked but Sonos app says no error code 913, even deleted all the share links and added them again but still it won’t have itits really starting to annoy me that the one thing I purchased the system for is no longer workingany help gratefully received, I’m on IOS platform using the desktop app to talk to a Mac mini all devices are on same WiFi network 

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5 months ago
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Ian JuddContributor I
asked in Controllers and Music services
SONOS ANDROID APP KEEPS STOPPING

I am trying to use SONOS APP on my ANDROID phone ( Android 13 )Each time I try to open the APP,  I get a message “Sonos keeps stopping”.  And the APP then closes.SAME WITH MY WIFE’s ANDRIOD PHONE  ( Android 13 also ) i.e. it isn’t just me / my phone.So, if I were reliant on those phone interfaces, I WOULD NOT BE ABLE TO ACCESS SONOS.This very frustrating issue started a couple of days ago.Fortunately, Sonos still works on the Windows PC platform.I have removed the APP from the phone then reinstall ;  unfortunately I get the SAME RESULT.Any ideas / suggestions ?     

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5 months ago
Palco
PalcoContributor I
asked in Controllers and Music services
Sonos - music library

Hello,will music library feature ever be restored - PC - Windows 11 (not NAS)? Does anyone have more detailed information?Or should I look for a replacement for my Sonos Amp? (Bluesound, Wiim, Kef, NAD...)Thank you P.

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Corry P
5 months ago
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Bob_BTrending Lyricist I
asked in Controllers and Music services
Qobuz playlists not available

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

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5 months ago
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DlebasContributor I
asked in Controllers and Music services
issue with controls

It is just not to the level it should beowning 20 units and the app dors not operate properly Way better at the beginning  please do something 

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Bumper
5 months ago
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Tom_69Enthusiast II
posted in Controllers and Music services
New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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5 months ago
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IanRTrending Lyricist I
asked in Controllers and Music services
Sonos widget no longer available on android

Looks like the Sonos app has had a makeover which usually means trouble. The first being that there is no longer a widget on android which is a massive PITA. I'm assuming I'm not the only one and also am hoping this is a goof and not deliberate on the part of Sonos. Version 80.00.04-release+20240507.671145b com.sonos.acr2

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5 months ago
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Printer IainContributor I
asked in Controllers and Music services
Network Drive and music library

I have 5 sonos devices and play the majority of my music from a Seagate ‘Personal Cloud’ network drive attached to my router. This has been working very successfully until recent updates.Whilst the drive and the songs are listed in my music library I can no longer play them !Under ‘Manage’ - Music Library Settings - the drive is not listed and therefore can’t be removed.Also I am unable to add this drive/folder to ‘my music on Sonos’ because it says check user name and password, however both are correct.Can any one advise? 

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5 months ago
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MotorcityContributor I
asked in Controllers and Music services
playlists

This new app is a freakin mess- for weeks I have tried to be patient while they “fix” it - every day I open it - is different- sometimes my playlists pop up and I can choose them - then they are gone again. Can someone please tell me how they are accessing their playlists they have made from their music libraries? They are gone again. 

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5 months ago
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SilverGreyEnthusiast I
posted in Controllers and Music services
Sonos app v 80.04.04

I would just like to point out that since the latest update when viewing ‘Albums’ in my Music Library, albums that consist of multiple artists (e.g. compilations) appear multiple times. A compilation of tracks by 20 different artists appears 20 times in the ‘Album’ view. 

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Corry P
5 months ago
press250
press250Prodigy III
posted in Controllers and Music services
PSA: 16 July Firmware Blocks v16.1 App

Heads up, fam, it appears that today’s v16.3 firmware update blocks the v16.1 app with the dreaded “update required”. Seems that is the reason for the coincident release of the v16.3 desktop apps.Ouch.Those unlucky enough to confirm, kindly do so. Other folks using v16.1 consider holding off on the firmware update and monitoring the forums. 

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5 months ago
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andy.huangContributor I
asked in Controllers and Music services
Cannot reauthorize Plex

I had Plex working before, it some how stopped working. I tried to reauthorize it, the S2 app bounces me to Safari to authenticate, I log in, Plex tells me I can go back to the app, but when I go back Sonos app says “Plex wasn’t added”. How can I debug this issue?

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5 months ago
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Mike H SaysContributor I
asked in Controllers and Music services
Volume control

my app is now very clunky, volume takes 5 seconds or more to respond. volume wont respond to phone side buttons used to be much better. what’s happened? 

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5 months ago
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RogerCCContributor I
asked in Controllers and Music services
Android app crashes after updating music library

I did a music library update on the Windows app and now the app on my Samsung Android phone crashes. I’ve tried reinstalling the app and restarting the phone but to no avail. I get a Samsung message telling me there is a bug in the app and to wait for an update before reinstalling. (My partner tells me that now the app crashes on his Huawei phone!)Has anyone any ideas as to how to get the app working again?Roger C.

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5 months ago
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statevariableAvid Contributor II
asked in Controllers and Music services
Speakers won’t respond to switching off

Hello,My system won’t respond by voice to switching off it’s currently-playing service. Is there some way of resetting the system? I have tried switching off and back on all 9 speakers, as well as the boost box, but no dice.Many thanks. 

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5 months ago
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JgabroContributor I
asked in Controllers and Music services
Sonos S2 Alarm

I love my Sonos speakers but hate the Apps.Sonos automatically upgraded my speakers to Sonos S2 app and I can no longer find access to the Alarm function on Sonos S2 app. Settings - Manage - ... I should have access to Alarm functions, but it is not visible.  Any help? THANKS!

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5 months ago
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benjamin harpContributor I
asked in Controllers and Music services
Favorite Station shows in Desktop Controller, but not App. Bug or Feature Request?

Hopefully the heading covers it.  I have a web radio station that I added through the TuneIn workflow on the desktop app.  The station still shows from the Windows desktop app in the favorite section, but it will no longer show in the ios app in the favorite section.Wondering if this is a known bug being tracked for a later release, or if I should log this as a feature request?I would love the ability to view anything I have added to my desktop controller favorites within my ios favorites.

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5 months ago
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PDSowellContributor I
asked in Controllers and Music services
Volume control

The volume is near impossible to control in the app. I move the sliders and they snap back to where they were before. It takes multiple attempts to get the volume to change and then it does reach the desired level or snaps to some other level. FRUSTRATING! My children have refused to update to the new app or those that have avoid it by playing music directly from Spotify. 

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5 months ago
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Andrew_22Contributor I
asked in Controllers and Music services
New NAS drive but still cannot get it to work

We have had a Sonos system for a long time now. We got it originally so we could transfer all our CDs to a NAS drive and play them wherever we had a Sonos player instead of loading one at a time in a CD player and only playing on a Hifi system. We now have several hundred CDs loaded but found that, like everyone else, the ‘Music Library’ had vanished with the updated app. The system has 9 ‘Ones’ of various types, 2 Play 3s, 1 Beam, I Roam and 1 Port.I understand there is a security problem with SMB v1 (I think there is a real issue!) and that my old D-Link DNS-320 is no longer fit for purpose so I have now invested in a Synology DSM224+. This is set for SMB v3. However, I can’t get this seen by my Sonos system.So my first question - if I can get the NAS drive seen by Sonos, will it only work from our desktop PC, running Windows 10, or will it work from the app on our iPhones as well, as these don’t seem to have ‘Manage Music Library’ settings? If it will work from the iPhone app, why d

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rosswells127
5 months ago
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JetselllerContributor I
posted in Controllers and Music services
new sonos app sucks

Sonos is super successful at making the worlds, most unfriendly and most frustrating app.   I wonder if it was designed by five-year-olds with   no thumbs.   whoever designed the interface should be fired, and they should hire some kids from the local high school to build a much better version or revert back to previous app.

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Ken_Griffiths
5 months ago
controlav
controlavMaestro
posted in Controllers and Music services
Warning: PC Desktop app 16.3 deletes TuneIn (Classic) stations

Not only does this update remove TuneIn (Classic) (though this could have been a few versions ago, I wasn’t paying attention), now it also deletes any Radio Stations you had previously saved. Until the latest update the stations were still stored in the system, but no more.Ironically I was just trying to submit an app update to the App Store to allow playback of these TuneIn-saved stations. Well, that’s not happening now as the stations are gone.

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controlav
5 months ago
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