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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,097 Topics
  • 51,084 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7097 Topics
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IJCContributor II
asked in Controllers and Music services
Error 913

I tried many of the things listed for the recent error 913 for Windows 10. None worked unfortunately. I want to thank all those who posted proposed solutions. What blows my mind is why we - as customers of Sonos - need to turn into tech wizards and try to figure this out as opposed to Sonos rolling out a fix...  Hey Sonos, wake up and do your job please. Thanks.

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3 months ago
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AggieKnightContributor I
posted in Controllers and Music services
Turning off ads in the new Sonos App

How do I prevent your application from advertising to me? I have “in app” deselected for notifications in My Profile but this does not prevent advertisements when I log into your app to control my speakers.  Not a big fan of the new app’s design in general, but it's unacceptable to get advertised at.  

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3 months ago
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DwightoContributor I
asked in Controllers and Music services
New sonos app - end session missing?

How do I “end session” in the new Sonos app?  I started Sirius XM in one speaker with Alexa. I need to not pause it but rather end that session so I can play it in another speaker. I am restricted to one instance of Sirius at a time. 

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3 months ago
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Nalanitram45Contributor I
asked in Controllers and Music services
Move music purchased from Apple Music to my Sonos Music Library on my hard disc drive.

I do not have Apple Music subscription so can’t link a library to Sonos. However I do have purchased music in my Apple account so how can I physically move it to my Sonos library.

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3 months ago
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MartybeachContributor I
posted in Controllers and Music services
ADD TO QUEUE - ANDROID

The Sonos update page says this function was restored 6/4 (add to queue). That MUST be true only for IOS. I have Android and cannot add to queue. If they can’t fix this nonsense, at least they could tell the truth - UPDATE THAT PAGE with information about when Android customers will have this function EXACTLY

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3 months ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Controllers and Music services
'Manage Networks' in New App is BLANK

Title says it all.Android.“Manage Networks” does nothing.Screenshot of Useless App 

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3 months ago
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Frank SanjContributor I
posted in Controllers and Music services
New App

Do the people who design these apps actually try/use or test them and are they music lovers ???.It doesnt seem that way. The old app had is issues but nothing in comparison to the so called upgrade.I had to prefix one of my five speaker names with a Z to stop it automatically  playing on start up.The graphics for the track you are listening to are from a previous track ??Sometimes The track playing cant be stopped.Am I alone in these issues  

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Bumper
3 months ago
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DoylesAvid Contributor I
posted in Controllers and Music services
New App update

In the old App I could locate missing products by running a search for missing products process. Where is this in the new App? Any ideas? Close to packing in with Sonos at this point.

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3 months ago
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Not yoursContributor I
asked in Controllers and Music services
New App Failure

WHat is going on sonos, complete app failure, no new product is setting up after recent update!  tried with IOS & Android Samaung / Pixel, fails every time! no matter the network or product used to setup.  All equipment updated, reset network etc etc, please dont give me script read generic awnsers!!

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3 months ago
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JaytgeeContributor I
asked in Controllers and Music services
sonos you have screwed up big time!

Okay Sonos you have screwed up bigtime with your new app.  First thing to do is fire the people who created it.  Second thing to do is reinstate the previous app and third thing to do is hire some intelligent software writers.

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3 months ago
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gmbardmanEnthusiast I
posted in Controllers and Music services
SONOS AND MUSIC LIBRARY

I have been helping a neighbor restore his music library.  The library is there and has been indexed multiple times.  However, when he plays his playlists, the songs are fading in and out or sputtering as they play. Does anyone have any ideas beyond rebooting everything- modem, router, bridge, etc.?

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3 months ago
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KevinmxContributor I
asked in Controllers and Music services
how to I play music after the update?

How do I play anything since the update? I can't add to a queue,  I can't see my library, I can't see favourites?

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3 months ago
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azambeauxTrending Lyricist I
posted in Controllers and Music services
How do I add my One surrounds back to my system after app update?

How do I add my One surrounds back to my system after app update?I got the forced app udpate, now my One surrounds are not working.I go in my system / room where the Beam and Surround are listed, I try to add surrounds and after a few minutes I get this error message:  This is the current system I am running: Adding Speaker separately doesn’t work either.My One surrounds are listed in separate systems that I cannot delete anywhere:    I found no way to unlink them and put them back with the Beam + Sub.When I try to update within the System manage menu, the update fails as well:   After clicking try again 5 times and 5 fails, I get this other error and it still doesn’t work: They are powered on !! Wifi connection is great as I am 3 meters away from the router in a clear tv room. The light on my surrounds is white. @SONOS : HELP ME GET MY SURROUNDS WORKING AGAIN ! How do I remove them from the 2 new ‘systems’ you created in the app and add them back to my TV setup?

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3 months ago
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Rick8310Contributor I
posted in Controllers and Music services
what happened to my playlists on the new sonos app?

What happened to my Sonos Favorites and Playlists on the new app?I can’t find the playlists in particular.

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3 months ago
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StIvesContributor I
asked in Controllers and Music services
volume controlling multiple groups

I have two groups, lounge and kitchen. Since the new app when adjusting the volume in the lounge (for instance using a tv remote) it also changes the volume in the kitchen which is playing music or radio. The rooms are not grouped. Is this a bug. Help!

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3 months ago
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AudiosymbolAvid Contributor III
asked in Controllers and Music services
Help! - Cannot connect new sub mini to exisiting set up...

Hi All, Would appreciate some help please: I’m not having any success adding a new sub mini to an existing beam 2.  The sub mini is not even being recognised by the new app.   Is the new app the problem ? I’m also tried connecting the sub via an wired connection but still no success. The Beam 2 is connected to the network via an ethernet connection. When going through the new app; adding a new sub to the beam 2 option, the new sub is not coming up at all ; either wirelessly or through the wired connection. Only the existing subs are showing up. I already have other sonos speakers and multiple subs in other groups which are all connected fine before the new app and after. This is the first time I have had  trouble with the new app adding a new products.Any thoughts or workarounds to get the working ? Thanks.   

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3 months ago
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sanhewContributor I
posted in Controllers and Music services
connection between sonos app and speakers and apple music

Sonos app does not play Apple Music via ipad   

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3 months ago
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linboxContributor II
asked in Controllers and Music services
New Sonos app update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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3 months ago
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FinalEpisode1Trending Lyricist I
asked in Controllers and Music services
My Entire Music Libray

I’ve spent countless hours and lots and lots of money building my mp3 library on my home computer. I’ve spent a LOT of money on a built out Sonos system. Why can’t I play my personal mp3 files on my Sonos system?  I’ve been unable to play my files since the update. I’m beyond mad.

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3 months ago
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ledzep1Headliner I
asked in Controllers and Music services
sonos app apple music issue

HiI can’t seem to play any music from Apple Music via the new sonos app to my Sonos Arc. I can airplay from the Apple Music app itself but via Sonos app no luck.Press play and just nothing happens, just see the apple logo in the now playing but no music description.Anything I should try or is this new app just not very good currently? Thanks

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3 months ago
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HipposContributor II
posted in Controllers and Music services
where are my playlist in the new app version

My saved playlist are not available on the new app version? Why I have to use my old iPad with the previous version so I can play my playlist. Also it’s the same with the Queue that is not working on this version.its an absolutely terrible experience using this version of the app.can I get my old version back? As I hate the new version its RUBBISH 

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3 months ago
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GallarielContributor I
asked in Controllers and Music services
error when I want to play music

when I click on a musical piece another musical piece plays instead

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Corry P
3 months ago
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Michael LondonContributor I
asked in Controllers and Music services
different systems in different locations

I have a Sonos system at home and one at work. Each time I want to use one i have to reconnect to that system with the new app. Beforehand with the other app it would switch to the other location automatically.  Is there a fix ?

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controlav
3 months ago
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GwitContributor I
posted in Controllers and Music services
alarm timing

My alarm is off by four hours. If I set it for seven it goes off at three. I wanted to get up at seven so I set the alarm for 11 and it went off at seven. Any ideas out there?? (Just switched to new app)

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3 months ago
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Deano_888Contributor I
asked in Controllers and Music services
New Sonos App will not let me connect to existing system!

Had trouble yesterday running Trueplay on new app so today decided to delete app and reinstall and now I cannot join my existing system at all! It’s says Sonos needs local access for setup but I’ve checked many times and local access is turned on under iPhone settings. Help!

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3 months ago
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