Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,403 Topics
  • 57,116 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8403 Topics
mikegunnill
mikegunnillAvid Contributor III
asked in Controllers and Music services
Upgrade: lost playlists

After the last update on iOS I appear to have lost my own playlists. On my computer I can see and play them, but nothing shows on iOS. Grateful of some help please? Thx.

2819
N
5 months ago
P
PenelopekittenContributor I
asked in Controllers and Music services
chromebook sonos app

has anyone found a way to control their sonos on a chromebook since the awful new app installed last week? I thought there was a web application. anyone have any positive news how Sonos are dealing with the incompabilities.Also so many of my favourite radio stations can no longer play on Tune In..  what a disasterSo disappointing

9435
Stanley_4
5 months ago
B
BeeppowContributor I
posted in Controllers and Music services
Pocketcasts syncing not working in new app

With the new released Sonos App the progress of podcasts are not synced back to pocket casts. With the old Sonos app it worked. 

60010
U
5 months ago
MoPac
MoPacHeadliner I
posted in Controllers and Music services
External drive on PC as share

 My library has always been on a NAS which works well.  I decided to try adding a share from an external drive on my Windows PC.  I used a thumb drive with one album on it with the folder structure “H /My Music /Classical/Berlioz/Symphonie Fantatique.  Then in the My Music folder Properties I put Sonos in the share list.  Using the Sonos PC app I added the H: My Music folder by browsing for it using the option “Add music from an external drive attached to your computer” (paraphrased). After it indexed, which took forever, I found that it indexed the My Music folder on the PC, not the My Music folder on the H: external drive.  The path of the share was H:\My Music although the slashes were back slashes as opposed to forward slashes as used for the NAS share. So why would Sonos not read the path literally and instead index the My Music folder on the PC?  My NAS share + the My Music PC share was too much for the index process.  If the index had only taken the single album on H: drive the

553
MoPac
5 months ago
D
davidkerberContributor I
asked in Controllers and Music services
New Sonos App auto-closes when attempting to open after update

HP Chromebook running 124.0.6367.225Sonos install: version 80.01.07-release+20240517.e5cee07After install of update the app consisting closes upon attempting to launch. Initial splash screen displays for a couple seconds and then closes. A dialog has come up where I can go to Sonos App info to do force stop, etc. I have uninstalled and re-installed numerous times. Have updated the tablet Android software as well and uninstalled and reinstalled the Sonos app. Same issue. App working on my iPhone. Anyone else experiencing this? Anything else I can provide? This is very frustrating...

1604
Bumper
5 months ago
A
AurelioTContributor II
asked in Controllers and Music services
APP noy work at all-System SONO full down and don't work

HI,from today all my SONOS speakers are unusable, the Sonos APP made the SONOS Roam SL disappear 4 days ago, today N.1 Play 1 disappeared and the other one survives but I think this one will soon leave my WFI net too. IT IS NOT POSSIBLE TO RE-INSERT THEM INTO THE APP WITH THE RESET PROCEDURE, the APP crashes or the procedure ends but there is no trace of the speakers in the APP. Can I go back to the previous version of the APP? the previous one worked for three years, with this "NEW APP" it is a continuous disaster and it is a fact that I can no longer use the speakers. I'm quite annoyed by SONOS, the chat and the support phone number are impossible to contact, always waiting, waiting congratulations.This is second my post for this problem.For SONOS the NEW APP can be a big problem.

190
A
5 months ago
J
Jokke59Contributor I
asked in Controllers and Music services
Alarms disappeared again.

Hi,I just noticed that the Alarms again disappeared from the Android app. Also the App version can't be displayed anymore. To me this is not an improvement. When can we see again a stable reliable app?Thank you.

280
J
5 months ago
D
drevildickContributor I
asked in Controllers and Music services
Music files stored on Imac - still can't access music library

I store my music files on my iMac and was accessing them via the music library settings on the desktop app. But not since May and the update has this worked. Has anyone with the same set up managed to access their music yet? Can anyone offer a solution? Are Sonos ever going to get this to work for people with my setup? I’ve never had the error code 913. The latest update simply reports Access to the shared folder  “// ----- ” is denied check username and password.

371
C
5 months ago
S
Seahorse99Contributor I
asked in Controllers and Music services
sonos Play 1 suddenly failing to connect

Hi Folks. It is fair to say pre mandated Sonos upgrade, my Play 1 worked a treat. Since the upgrade it keeps telling me I am not logged in when I am, failing to detect WIFI ( even though all non Sonos services are fine). It also flashes up , ' no wifi detected ' even while it is playing a podcast. I have uninstalled , reinstalled, unplugged, factory reset ( the threads tell you that is ' game over ' for your device but the Help section gives it as the option to use when all else fails) . All else has failed…Some of the replies seem to tell users by Factory resetting they have disabled their product permanently, why suggest it in the help section if that is the case?? Forget connecting to a rep, ' none available' over & over. I have not changed my WIFI/,Router or anything else and now have a device which does not function. Any suggestions please?  The reviews are terrible for the upgrade, but things seem to be getting worse. Love my speaker, frustrated by chaos of the app. Thanks in

192
S
5 months ago
W
william44Avid Contributor I
asked in Controllers and Music services
pilotage sonos depuis portables : ko

bonjourJ’ai une sonos 3 et une enceinte move 2.je n’ai aucun soucis pour les piloter en wifi depuis mon Pc windows.par contre les appli se ferment sur mon Huawey et le samsung de mon amie, parfois avec un message “aucune enceinte n’a été détectée” mais le plus souvent simplement un retour bureau.L’appli tourne toujours en arrière plan mais impossible de l’afficher : elle rebascule en arrière plan systématiquement.J’ai désinstallé et réinstallé les appli et vérifié les mises à jour depuis le Pc (car sur les téléphones elle ne reste pas ouverte assez longtemps pour le faire)… je suis à bout d’idées et lassé de ce système qui marchait parfaitement bien jusqu’à la nouvelle appli qui en plus est moins bien.Avez vous un conseil à me donner ? une manipulation à faire ? Merci par avance pour votre aide. Moderator Edit: Google Translate- Good morningI have a sonos 3 and a move 2 speaker.I have no problem controlling them over wifi from my Windows PC.on the other hand, the apps close on my Huawe

80
W
5 months ago
W
WSC3Prominent Collaborator I
asked in Controllers and Music services
Manage Your System: Missing "My Music Folders on Sonos" option

I have downloaded the latest Sonos app but I still can’t access my playlists off of my Windows 10 desktop computer.  I can access my music just fine, also located on said desktop.The Sonos website instructs me to go “from the Manage menu and select Music Library Settings.  I found something called, “Your System MANAGE”; I assume this is the right place. From here, the Sonos web instructions say to go to the section for “My music folders on Sonos,” select + (plus) on macOS, or Add if you are using Windows.”  Under the “Manage Menu” I don’t eveb have an option for Music Library Settings at all.  I have “About Your System, Alarms, Audio Compression, Date & Time, + 6 other items.”I have an iPhone 11 running the last iOS.How do I import my playlists folder from my PC which disappeared when Sonos released its latest app?Thanks. 

2212
W
5 months ago
M
M112Contributor I
asked in Controllers and Music services
sonos app

What's wrong with SONOS?!? Nothing works in this so called new app…Can we have refunds on the hardware?

120
M
5 months ago
G
Greg74Contributor I
asked in Controllers and Music services
Capter France bleue pays de savoie

J’utilise Sonos Play 1, je ne trouve pas dans l’application la station radio France Bleue pays de Savoie Moderator Edit: Google Translate- I use Sonos Play 1, I cannot find the France Bleue Pays de Savoie radio station in the application

50
G
5 months ago
Z
ZorrobanditoContributor I
asked in Controllers and Music services
Sleep and Alarm still missing from Android tablet

Updating the app on my phone brought back those options after Update-ageddon but they are still missing from my Samsung tablet. It's running Android 14 and UI 6 and 80.04.05 of the Sonos S2 app.  Why? 

391
Bumper
5 months ago
A
AurelioTContributor II
asked in Controllers and Music services
App Problem

My Roam SL has been removed from APP.After reset it and reconected to my WFI the problem is not resolved, still missing in APPwhy ? What is wrong in the procedure ?I checked in the router configuration an It is present in the router. I rebooted the router but nothing happen.Any additional info?

597
Ken_Griffiths
5 months ago
F
fairContributor I
posted in Controllers and Music services
New app slow to update current status

The previous versions haven’t been amazing at this. But since the last update, the app is incredibly slow at showing the current status of the system. For example, showing the current track playing when it’s been changed.  Is it now routing differently?

7236
S
5 months ago
P
PuliContributor I
asked in Controllers and Music services
Play:1 salta canciones sin terminar.

Hola a todos.Tengo 4 Play:1 y 1 Playbar, distribuidos por la casa. El problema es que a veces al poner una lista de reproducción (Apple Music), las canciones suenan un periodo de tiempo, una veces 50 segundos otras 10 segundos, tienen una duración exacta, y salta a la siguiente canción sin terminar la que estaba sonando.He actualizado todos los productos y sigue pasando.¿Alguien puede ayudarme?Muchas gracias!! Moderator Edit: Google Translate- Hello everyone.I have 4 Play:1 and 1 Playbar, distributed around the house. The problem is that sometimes when you put on a playlist (Apple Music), the songs play for a period of time, sometimes 50 seconds, other times 10 seconds, they have an exact duration, and it jumps to the next song without finishing the one that was playing. .I have updated all the products and it still happens.Can anybody help me?Thank you so much!!

140
P
5 months ago
P
PeteG101Avid Contributor I
asked in Controllers and Music services
When in July?

The next batch of restored features was originally advertised as being available mid-June.Well, mid-June came and went, but no sign if the updates.Next, we learn these have been pushed back to July, due to ‘testing issues’.Its mid-July now and it would be interesting to know when the next update will be released.Could someone from Sonos enlighten us, please?

943
ranash1995
5 months ago
M
markthnycContributor I
posted in Controllers and Music services
New app will not open

Hi.  The new app does not work properly on my Android phone.   When I try to open the app, all I get is a black page, a white page or a black page with the Sonos logos with both S’s cut off.  The app will just hang in this state for hours.  I have tried restarting my phone, re-installing the app, and opening the app from the “app info” page.  Anyone else had this problem and found a solution?   Thanks.

4668
D
5 months ago
Winchesterclub
WinchesterclubTrending Lyricist I
asked in Controllers and Music services
Downloading

Hi AllAlthough i have no interest in downloading the new(Not improved) App atm due to a few teething troubles...😆, do you download from the app store ?My Sonos app on the phone is just a Black disc with no access to it , funny i have a Beam, 2 Ikea surrounds and a Roam for a few years now and most of the time the sound is great but using the app was never great especially with Spotify very flakey skipping tracks, music just stopping etc.. i did think it was just bad luck but seems the app has always had problems  CheersWayne England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

453
Stanley_4
5 months ago
M
Martin E HansenContributor I
asked in Controllers and Music services
Search function doesn’t work in the new app

The search function doesn’t work in the new app, all services seems to be up and running. Tried everything, uninstall/install of app, reboot of network. The search function is working fine on my iPad with the old app (orange one). Anybody knows how to fix this?

5437
D
5 months ago
R
RobcRobCContributor I
posted in Controllers and Music services
New SONOS app bugs - are these going to get fixed?

Grouping rooms just doesn’t work. It adds rooms you’ve not selected (not great when that speaker is in the bedroom and the wife is trying to sleep). Removing speakers from a group just causes the app to hang and takes several attempts. Frequently skips songs or returns to beginning of playlist (especially when adding or removing speakers). Seems to have removed the existence of my Sonos Boost and I have no idea how to get this back, this is causing additional connectivity issues that the Boost had previously solved. Constantly seems to default to playlists being on a loop, I don’t want this to be the defaultI am sure there are many many others bugs I have not yet unearthed, but this is a very bad update, please provide the opportunity to roll-back until you have fixed these errors. Sonos is not cheap and the ability to group/ ungroup sets of speakers with ease should be the bare minimum for the user experience. Such a shame, the reputational damage caused by rushing this through can’t

5987
B
5 months ago
B
BarryJIAvid Contributor I
posted in Controllers and Music services
Getting app to see music library: workaround (Win 10/iOS)

FWIW, here’s a tip for those whose Sonos app (iOS) does not see their music library. This has been the case for me since the original app overhaul. My very large music library is stored on the D: drive of my desktop PC. The workaround for me is to stream something — anything — from the app and then the “Your Sources” header suddenly reappears (where previously only “Your Services” was visible) and my library with it. It’s galling to have to do it this way but better than nothing. I realise that it might be because my PC could still be using SMBv1. However, the app is such a dumpster-fire that for the time being I am going to stick with this workaround rather than experiment further. I hope this helps anyone who has had problems getting the app to recognise their stored media.

470
B
5 months ago
M
mkmcandrewContributor I
asked in Controllers and Music services
Sirius

Message saying I must reauthorize Sirius but I keep getting an error when I try.

201
C
5 months ago
A
AvengerContributor I
asked in Controllers and Music services
iOS App Design & Functionality Flaws

The new design is not user-friendly:To play a radio station, I have to 1) click on Sonos Favorites, 2) click on Stations: View All (pointless), 3) scroll through a bunch of large unalphabetized images to find my station (hassle), 4) click on my station, 5) (and then the kicker) still have to click on Play! I should be able to just 1) click on a tab or Sonos Favorites and get an alphabetized view of the small icons (so one small scroll will show all of them), and 2) click on the station to make it play -- DONE. The info for the station should be a 3rd click. It makes no sense station info would take priority over play and cause an extra click EVERY TIME you play the station. All of this makes it incredibly labor intensive to flip through stations. Recently Added for Favorites should be something I can turn off, minimize, or move out of sight. I have it on the Home page already, and yet it’s right on top of all my stations every time? I should be able to just stay on my Sonos Favorites p

421
A
5 months ago
Terms & ConditionsCookie settings