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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Loops11Contributor I
asked in Controllers and Music services
lost playlists

Since last update on sonos I have lost all my playlists and all that shows are my Spotify ones. Any advice on how to get them back would be greatfuly accepted 

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GahamHeadliner I
asked in Controllers and Music services
Is there a schedule for the Android update?

I am waiting for:80.07.05 (Android)80.07.03 (iOS)Release date: 27/08/2024It is still not showing in Google Play Store for me. The release notes say:“This release will be gradually rolled out to users over several days.”Can we please get a more detailed update? Surely there is more detail about the plan for this rollout that can be shared.

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bradbortEnthusiast II
posted in Controllers and Music services
(re) adding music libary on NAS back to sonos

I just spent hours, after discovering the music library capability has returned to the app, re-adding my music library on a synology NAS back to sonos. The whole process was hindered by a lack of proper instructions or error messages in the app. Let me save folks a lot of pain and give them the details:Go into your NAS and make sure SMB is enabled. Also, make sure SMB 1 is turned off and 2 and/or 3 are on. I found that even if 2-3 were on, if SMB 1 was still possible it mucked things up.  Go into advanced SMB and see if you can enable master browsing. This seemed to help sonos find the files I have music in later. Do not try to add your music library from the app on an iphone or ipad. It is too hard, and does not let you browse to the files. You need to key them in by hand, which is really irritating. Go into your PC (or MAC and do it there). Go into the add music library function. Use the browse function to find the music directory on the NAS you want to add. Note, if SMB 1 is active

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sethmilkContributor II
asked in Controllers and Music services
Multi-Artist Albums in Library Now Sorted by Artist instead of Track Number

This just started today 7/19/24 on the desktop controller, impacting all albums in my library with tracks by different artists. The album itself appears in the library once for each unique track artist (so some as many as 30 times) and within each album, the tracks are now sorted by artist instead of track number with no way to re-sort.

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pfgranbergContributor I
asked in Controllers and Music services
I have 4 sonos amps with 4 seperate zones of speakers. How can I play different music from spotify account on each zone in the same buiding on same network?

I have 4 sonos amps with 4 seperate zones of speakers. How can I play different music from spotify account on each zone in the same buiding on same network?

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MarcRobertAvid Contributor III
asked in Controllers and Music services
Switching all S1 Devices (CR200 Included!) to Sonos Net from Wi-Fi after Bridge Failure -

The Saga continues……                                                                 My System consisted of 2- Play 5’s, 1- Connect Amp, 1-Play One, a Bridge, and 1- CR200 Controller… This had worked successfully for a many years and then recently I kept had intermittent  connection to the Play One….  and after the Help Desk had me switch to Wi-Fi (removing the bridge) all now works… except the CR200 Controller….  When S2 was introduced, I was told specifically that the CR200 MUST have the Bridge to operate as the 200 only has SonosNet.. and it did … until now.  It provided great convenience for us when it was used. I was thinking about getting another Bridge or Boost, but trying to find a working one may be a challenge. But now I’m reading contradictory threads of users who have successfully reintroduced the CR200 without a Bridge… and using S1, saying it only requires at least one of your Speakers be connected to your Router.If this is correct, I would really like that confirmation,

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AndywardContributor I
asked in Controllers and Music services
can’t download sonos app

I have just bought a Sonos beam gen 2 and went to download the Sonos app but it would not allow the app to be installed  because the iOS on my old iPhone 6s Plus can only go up to 15.8.3 and no higher.The Sonos app requires iOS 16 or above! What can I do? I don’t want to buy a new phone just to get an app. I have a pc with windows 10 could I download the app on the pc?

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shuzaminContributor II
asked in Controllers and Music services
adding artists as Sonos favorite?

I have tried this a few times but no luck. Search for an artist, for example Johann Sebastian Bach. Get to artist page in say Qobuz, select “add as Sonos favorite” then navigate to Sonos favorites and no sign of Mr Bach, in fact no section for artist faves? 

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duraaceContributor I
posted in Controllers and Music services
items in S2 app unremovable

Why are these icons disabled and how do I get rid of them? 

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posttadTrending Lyricist I
posted in Controllers and Music services
Apple Music via Sonos

Why do I need to install the Apple Music app on my iPad to authorize Apple Music in the Sonos app? After uninstalling AM from my iPad, AM on Sonos stops working, and after removing AM from Sonos, it cannot be reauthorized.Ipad Pro 24 controller, 2xEra 300 speakers, all connected to the Internet via Ethernet.

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Val-ValContributor I
asked in Controllers and Music services
Apple Music doesn’t seem to update correctly on the Sonos App.

Hello, For exemple, I created a new playlist in the App Apple Music and I can’t see it in Sonos app. Another problem, newly added songs in my library Apple Music app don’t appear in the recently added section in Sonos app. Neither do they appear to be in my library in the research section.It seems to me that this problem started this morning.  Are others experiencing the same thing ? 

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Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services
Mac OS Controller Update from 16.2

Currently on Mac OS Version 16.2 and controller is telling me there is an update. Those of us on a Mac know the Mac updater from the software hasn’t worked for a number of years and update has to be done manually - Not a big deal. The filename is “Sonos_79.1-53290.dmg” However I cannot find any release notes for this and given the complete horlicks Sonos have made of recent software releases obviously I’m reluctant to run this in fear of further borking the system. Can anybody shed light on what this update does and should I do it?I recently sold my old NAS and installed a new Synology NAS which Sonos can see and play music from. I’d be a very unhappy bunny if Sonos broke this again.Thanks in advance

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clark832
clark832Contributor II
asked in Controllers and Music services
apple music playlist showing in sonos app

I do not know why Sonos has done with the latest updates on the S2 app but they have lol but ruin a perfect thing I have loved for many years.  Lately,  when I add a new playlist i. apple misic, it doesn’t show up in the sonos’s app.   Also when I change the order of playlist in apple music, it still shows up in the old order in the sonos app.  This is the most frustrating thing EVER!!! I have completely delete apple music service and re-added it multiple times, spent hours looking for settings that might affect this in both apple music and sonos app and Sonos has just simply stopped syncing changes that are made in apple music.  I have touted Sonos as my favorite large purchase for years and i am now VERY unhappy with it.   Does anyone have any suggestions?     

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dominicboeckContributor I
asked in Controllers and Music services
Apple Music

Why is Apple Music so unstable when streaming through Sonos? 

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mjtaljaardContributor I
asked in Controllers and Music services
Playing music in a specific folder from Plex

Hi all. I have Plex setup and working to play music on my Sonos. But the only options are to sort by album or artist etc.I have a few mp3’s in a specific folder and for the life of me cannot figure out how to play those specific mp3’s from that specific folder.The Plex app itself does allow access to specific folders but it seems the Sonos app doesn’t.Or am I missing something?

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Teemu76Contributor I
asked in Controllers and Music services
Radiosparx content in Sonos App

I have a problem to add Radiosparx in Sonos app. It asks to login for Radiosparx and all works well. But error comes after returning to Sonos app. It tells something gone wrong and try again.

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UKU505Contributor I
asked in Controllers and Music services
MUSIC CUE IS EMPTY on Android Phone

MUSIC CUE IS EMPTY Error  on Android Phone Samsung S21 using S2 Controllerall has been working fine until recently then it changed just Prior to this I was not able to change music sources on phone SONOS APPthe music notes  icon were missing on main page Meanwhile my laptop SONOS App every function is working correctly I already deleted the Android phone APP and reloaded it  any suggestions??   

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DCOneTrending Lyricist I
posted in Controllers and Music services
S2 still can’t search local music library

Like many affected users, I lost a lot of functionality with the release of the ‘new improved’ app on iOS, including local music library search. This did reappear with a recent update but has now, sadly disappeared once more. Has anyone else experienced this? Has this function been removed again, or is this a fault. Any ideas on how to reinstate local music library search?

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JennyCContributor I
asked in Controllers and Music services
position of new search bar in music library

I can’t access my folders in my music library as it is hidden by the new search bar! Big problem. Help! Here is a screen shot! Even when I scroll up and reveal as much as possible it still won’t click on it   

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opurgonContributor I
asked in Controllers and Music services
Bibliothéque Musicale

Malgré plusieurs tentatives et en suivaant scrupuleusement les instructions, ma bibliothéque musicale n’apparit toujours pas. Aucun message, aucun avertissement . Tout à disparu depuis version S2. 

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JRUFFContributor I
posted in Controllers and Music services
Post Update

Is Sonos doing anything to fix the issues with the bad update?  I'm still having nothing but problems with it not recognizing the network to playing music from any provider due to it not even loading to my screen and if I can play anything there are volume issues with multiple speakers.  

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WordPlay
WordPlayContributor II
asked in Controllers and Music services
Alarms--can not set an alarm with a subscription station

Neither Apple stations or Amazon (prime) stations will “stick” when setting up an alarm, whether new or edited. “Selected content is no longer available” will cancel out the alarm set-up. My system, both software and firmware version is up to date. Rules have been followed to the letter re. launching app twice with forced quit in between. However, radio stations I have added outside of subscription services do function as expected and “stick” to the alarm setting and play as expected. Is this a fix we are still waiting for after the ill-fated launch of the new, ugly app?

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michaelf999Contributor I
posted in Controllers and Music services
new Sonos breaks multi-location setup

I have three different Sonos setups at different locations that used to work with just one phone and one app - and the old app would automatically switch between the different systems.The new app broke this. The new app appears to no longer support multiple physically separate Sonos systems on separate networks that are all linked to the same user ID/controller.I tried to reset the devices at my office and re-add them, but that made matters worse. I now get “there was a problem linking ... to your account” and the speakers appear to be just bricks. Even after a total reset, I cannot re-add the speakers at all.This may be the most incompetent consumer technology company in the history of mankind.

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SamboonContributor I
asked in Controllers and Music services
problems setting up the system with the new app

Detected my Beam but cannot add into my network. I have factory reset the beam but it still does not work. However it can detect my sub and add into my network.

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AlvinEContributor I
asked in Controllers and Music services
The new app displays and error when connecting to Sirius

Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.

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