issues with the Sonos-Spotify sync

Question

Usually I could play on Spotify and my Sonos app would automatically detect it, so my current Spotify song would also appear in the Sonos App and vice versa.Since the last update, it seems Sonos doesn't recognize it anymore and both apps have parallel sessions running. This results in the Sonos speakers not being able to be controlled properly, unless I enter the Sonos app and "re-start" the music accessing through its own app. This seems to be an issue only since the last Sonos update

Corry P · Accepted Answer

Hi ​@BuganvillaWelcome to the Sonos Community!Sorry to hear of this issue you are having with your Spotify Connect functionality on Sonos.Please try removing your Spotify account(s) from Sonos, then add them back on again:Remove a music service account from SonosAdd a music service to SonosIt may also help to sign out and back into the Spotify app.If the issue persists, please try a reset of the Sonos app:User icon »App Preferences »Reset App »Reset. Once done, re-open the app and opt to connect to an existing system.Finally, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.I hope this helps.

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