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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,117 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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Jay_12Contributor II
asked in Controllers and Music services
Cannot connect

This morning my app is not seeing any components.  The app looks weird. I rebooted my android but it didn’t help. I uninstalled and reinstalled the app but it didn’t help. I never have trouble using my system.  I added my pair of playone speakers with the app via Bluetooth but they indicate “not connected”.   I am out of things to try.

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5 months ago
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Dtr5068Contributor I
asked in Controllers and Music services
Cant play a song by selecting from Playlist view

Am I missing something here or is it impossible to click on a song while browsing an Amazon playlist to immediately have it start playing?  If so, how did this simple feature get overlooked. Like seriously? You have a system you need to control using an app, your app should work flawlessly. Seriously get a new app team cause your current team sucks. 

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MoPac
5 months ago
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JJ2138Contributor I
posted in Controllers and Music services
Apple Music

I cannot seem to connect to Apple Music. 

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5 months ago
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juistContributor I
asked in Controllers and Music services
Error: Unfortunately, a connection is not possible. Please try again later.

the app says: Unfortunately, a connection is not possible. Please try again later.when trying to add a speaker to an other group of speaker; all play together for years now;never had these problems in the old app; seems to be a step back … ?

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5 months ago
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ARTEContributor I
asked in Controllers and Music services
My added content services have disappeared

Hi I moved homes and set up (a subset of) my Sonos devices again as a new system.  When I left my previous place I hadn’t disconnected the app / passed on ownership of previous system etc. ie had just packed the hardware and turned up at new place to install.The products are all working fine but my previously connected music services (Spotify and Apple Music) have disappeared from the app. They don’t appear in the app or in the search function. I am on iOS.  I have tried the following alreadyReset app delete and reinstall app install app on different phone  try the mac app shut of system + router and restart add a new service (thought old ones might just reappear)I am on the latest app / OS. Any one else have a similar issue ? 

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K
5 months ago
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AlpenhornContributor I
asked in Controllers and Music services
RE: Lost music Library 5/22/2024

After the horrendous recent update, which completely lost my local music library, I checked the Sonos update page (https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates), and among the supposed (Allegedly)features available as of May 21 2024, it listed “Improved Local Music Library playback of foldersConsidering that I couldn't access my library at all,  I wondered what possible improvement there was, so I had an online chat with tech support. They seemed as though they had never heard of anyone having this problem, which was amazing to me as it is all over the forums and on the Internet, so I'm not alone. I submitted diagnostics as requested, and their response was  that it was due to a "legacy share" support link, and referred me to this Apple link: How to disable SMB 1 or NetBIOS in macOSLearn how to disable SMB 1 or NetBIOS to prevent failover.https://support.apple.com/en-us/102050The page also mentions "This article is intended for enterprise and edu

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LazyBadger
5 months ago
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iains21Contributor I
posted in Controllers and Music services
SUB MINI NOT CONNECTING OR SHOWING ON SYSTEM

sub mini will not register and also will not show on my system page, HELP!! i am thinking of taking it back to the store, i have spent so much time on this , i have a beam gen 2 as well.I expected a lot better from such expensive items.

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K
5 months ago
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Woz64Enthusiast I
asked in Controllers and Music services
Latest App

When will Sonos either: retract this last release and restore to the last version that worked or Fix ALL the bugs and problems?I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.

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jgatie
5 months ago
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Ad4m5kiTrending Lyricist I
asked in Controllers and Music services
App updates update

Are there any further updates on timelines for fixing things that still don’t work in the crappy/wonderful (delete as appropriate) app we’re lumbered with using?Off the top of my head- volume control is still a nightmare and how it works seems to vary depending on screen you’re on- nothing plays from recently played (especially radio stations) - BBC sounds still has very little information about episodes and their played status. Getting sick of having to use the BBC sounds app first to check- linking zones when they are playing “unable to connect”    It’s pointless to say (as no-one cares) but this app update has ruined my Sonos and music/radio experience. Still so disappointed.  Would also like a reply to my web player query. 2FA at least / ability to disable? But lo, there’s some wind …

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5 months ago
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FirewolfContributor I
asked in Controllers and Music services
How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

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5 months ago
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MandybContributor I
posted in Controllers and Music services
Unable to play anything

Is anyone having issues with playing ANYTHING on any sonos product? Mine won't even play the radio stations today.

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M
5 months ago
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DU033Contributor I
asked in Controllers and Music services
music on device

How do I go about playing music that I have downloaded on my phone?

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controlav
5 months ago
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BiggbyCoffeeContributor I
asked in Controllers and Music services
speaker not connecting to Pandora Cloudcover

After the IT outage yesterday just one of my connected speakers won’t work. I know it’s functional because I re-tuned it and sound was successfully emitting. How do I get my speaker to play again?

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5 months ago
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WolfAchContributor I
asked in Controllers and Music services
Music Library settings not shown after update to S2

Just updated to S2. Now I cannot access my Music Library located on an external HD that is connected to the router via USB anymore. The albums still shown under favorites cannot be found anymore (no longer available) and I can not find the menu for the music library setup anymore to refresh or do anything. Clicking on System Settings and then Manage next to my system name does not bring up the menu point neither in the sub menus. Did Sonos eliminate the possiblity of playing songs from music libraries on external discs or NAS or what am I doing wrong?

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5 months ago
pwt
pwtVirtuoso
asked in Controllers and Music services
Why is Sonos preventing downgrades to S1?

I want to downgrade my Sonos system to S1: it simply works better than the ‘improved’ S2 and has features I regularly use that are still absent from S2.All of my devices except an Era 300 are S1 compatible.I started with my Move (v1), performed a factory reset, and tried to use the S1 iOS app (v11.14) to add the Move to an existing S1 system … and get taken to this Sonos web page.Why, Sonos? Just Why?Anyone know any workarounds?  

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pwt
5 months ago
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Anvin2Contributor I
asked in Controllers and Music services
problem to group speakers to play spotify

Hi there! After updating the Sonos app, I have problems to play Spotify lists simultaneously in different speakers (Sonos play 1 and play 3). The app does not allow me grouping different speakers at playing, it says that it is not possible, try later. Is it a common problem? Do you know how to solve it? By the way, I am using iOSThank you!Moderator edit: combined posts

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5 months ago
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SimonlhContributor I
asked in Controllers and Music services
Speaker Balance missing on new app

Hello.I have downloaded the new app, but can't find where speaker balance settings.  This used to to be under the EQ settings, under setting.  There is base, treble, loud but no balance.  Do you know where it is?

133129
M
5 months ago
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Alex 19
posted in Controllers and Music services
Adding song to a Deezer playlist

Feature request (which was present on previous app) to add a song to a Deezer playlist from the Sonos app.Also to search the Alblum of song that is playing on deezer through the Sonos app.

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5 months ago
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MCB66Contributor I
asked in Controllers and Music services
sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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5 months ago
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fjwContributor I
asked in Controllers and Music services
App takes 40 seconds to launch

Since I reinstalled the Sonos app, it takes 40 seconds to launch every time. That is ridiculous and makes the system useless. How will you solve this? I see same topics here of years ago of people who have the same issue. I invested a lot in Sonos products but this way I dont want to use it any longer. My network, router etc are all fine. It all worked fine untill I installed your new version. Same happened to other people I know who use Sonos. 

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5 months ago
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MBW2312Contributor I
asked in Controllers and Music services
Sonos App - Music not stopping

This has happened a few times.  I go to tap the STOP button on the app and the music does not stop.  I even turn my phone off and turn it back on, music still plays.  Today I left the house for 4 hours, came home, and the music was STILL playing. The last time, I unplugged my wifi and power, and that also did not work.  Also unplugged the speakers, didn’t work.  This is super annoying.  Has anyone else had this issue?  I am using the Arc and the Five speakers.  

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5 months ago
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erichieContributor I
asked in Controllers and Music services
big problems upgrading system from s1 to s2

I held off moving from the S1 (old) app for as long as I could. I had a Connect, Bridge, Play 3, and 3x Play1s. I got an AMP to replace the Connect+Bridge and understood from my research on Sonos.com that the 2013 Play3 and 2017 Play1s would come across to the new (S2) Sonos app fine. Got the AMP, upgraded the app from S1 to S2, got the AMP connected. Then the trouble started. The Play1s and the Play3s would NOT move over to the new app. I’ve literally spent 6 hours doing the connect / upgrade cycle for the Play1s. The Play3 (for better or worse) fails faster - it won’t play the connect sounds, the app won’t recognize button pushes, so I can’t even get to the upgrade part of the cycle. Sonos chat has been not helpful, despite a chat of 2 hours. They told me to call Support. I called - 60+minute wait time.Sonos chat could not even have Sonos call me - said their systems aren’t connected. I am insanely frustrated at this point - anyone have any ideas of how I can get these older speakers

2305
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5 months ago
Multiculti
MulticultiAvid Contributor I
asked in Controllers and Music services
SNR level: how do you check them using new app?

I am new to the concept and was enlightened by a more technical user. https://support.sonos.com/en-au/article/understanding-the-network-details-section-in-the-sonos-appThe Signal to Noise Ratio. This is a measure of the quality of the signal strength between the product and router and is expressed in decibels. A higher value represents a stronger signal. As a general guideline, a SNR of 45 dB and above is considered excellent, while a SNR of 25 dB or below is considered weak.How to you observe or manage SNR on new app?Instructions please. 

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Multiculti
5 months ago
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poolboy610Contributor I
asked in Controllers and Music services
Problems with Alarm Starting - 1-BEAM 4-ONE-SL

 Setup: 1 Beam connected to TV via HDMI, and 4-ONE-SL’s.Issue: I have an alarm setup to start at 10:00 AM for 11 hours, and my timezone is set properly to Central US. The alarm (music) never starts.I also tried to create a group, but you cannot select a speaker group to be used in the alarm. Screenshot of Alarm Settings Screenshot of Date & Time settings Screenshot of System Information 

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Airgetlam
5 months ago
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LypheAvid Contributor I
asked in Controllers and Music services
Can we revert and keep the OLD APP??? New one is terribly unintuitive

Frustrated with the new app.  It looks great, but is functionally more confusing.  Can we revert to the old app?  Can we keep the old app instead?  Anyone know?

1326
C
5 months ago
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