We all know this one. SIASO
Total snafu.
I spent 2k on a sonos system and now this effing s**** steals my time.
I should just bill you 1k for having to effing burning my time like a bale of hay.
I will ditch the darn system.
Moderator Note: Modified in accordance with the Community Code of Conduct.
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you have been having with being repeatedly prompted to sign in as the system owner.
We did have a bug whereby this was happening erroneously, but it has been resolved for a while now.
There have been multiple reports from people of this still going on, but so far, I have yet to come across a case where it was not user error - though there is one where it is not yet confirmed.
The Sonos app will allow any Sonos account to sign in to any Sonos system, but only when it is logged in with the account to which the speakers are registered will the app allow configuration of the system - this is to prevent a fairly common occurrence with the older app whereby guests would randomly re-register a person’s system to their own account in an attempt to play their own music, and would then leave the system still in that state, leaving the owner wondering what on Earth is going on.
So, if you see this message, I recommend that you make doubly sure that you are in fact signing in to the app with the correct credentials - any other credentials will result in the permanent display of the message you see.
If you are positive that you are using the correct credentials, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you have been having with being repeatedly prompted to sign in as the system owner.
We did have a bug whereby this was happening erroneously, but it has been resolved for a while now.
There have been multiple reports from people of this still going on, but so far, I have yet to come across a case where it was not user error - though there is one where it is not yet confirmed.
The Sonos app will allow any Sonos account to sign in to any Sonos system, but only when it is logged in with the account to which the speakers are registered will the app allow configuration of the system - this is to prevent a fairly common occurrence with the older app whereby guests would randomly re-register a person’s system to their own account in an attempt to play their own music, and would then leave the system still in that state, leaving the owner wondering what on Earth is going on.
So, if you see this message, I recommend that you make doubly sure that you are in fact signing in to the app with the correct credentials - any other credentials will result in the permanent display of the message you see.
If you are positive that you are using the correct credentials, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Repeat: sign into the app with the same credentials which were used to configure the speakers.
That’s what I did. I don’t have any other credentials.
So I must be a first.
Thanks.
Side note: the system had been working perfectly for nearly 3 years.
Then it decided to throw up the cited error.
So, what did technical support say, when you called in, as suggested by
Hi Bruce,
the support suggested:
To resolve the issue with signing in as the system owner, you can try the following steps:
Open the Sonos app on your iOS or Android device.
Go to the Settings menu.
Select Manage next to your system.
Choose Transfer System Ownership and follow the prompts.
If you can't sign in to your Sonos account, you may need to reset your Sonos products to factory settings and set them up as a new system. This will erase current settings, so proceed with caution. Let me know if you need further assistance!
This did not work. So all components need to be reset to factory settings.
Bless those lovely fools at Sonos.
This was working perfectly before and now they are taking me through a bunch of hoops without paying me for it.
Seriously.
This is the same for me too. My email was hacked and BT deactivated my account. I now have a new email but I am unable to access my Sonos devices. I cannot factory reset as it still asks for me to sign in as owner! It is exceptionally frustrating! Who can we call to remedy this?
+19Hi
You have no system registered to your account - I recommend that you sign out of the app and then transfer ownership to your email:
I hope this helps.
Hi
Please follow these same instructions to transfer your system to your new email.
I hope this helps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.