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I have been using Apple Music service in Sonos App fine to play music library on my iPhone. I was told recently that Sonos app needed to be updated which I did. Now I get continuing looping message that Apple Music access has expired. Reauthorised. 
i reauthorise but keep getting message. I have removed service and add again. I have deleted Sonos app and reinstalled the add service again but still not working.

chatted online with Sonos support and was told I need to pay Apple Music subscription to get service to which I said was not correct as it was working fine before Sonos app update.

i can use Apple Music app fine standalone only get this problem using it as a service within Sonos app.

 

 

 

 

Hi ​@pwfletch, 

I’m sorry to hear that you’ve having issues getting Apple Music to work on your system.

The support agent wasn’t correct here, you don’t need an Apple Music subscription to use it on Sonos as you can play your own music. One thing to check first, are you logged in on the Sonos app? I’ve seen a few users say this has stopped them from using Apple Music and giving this error. You can check this under the profile section of the app, where it will list your email under ‘Account’ if you’re logged in.

If you are, I’d suggest trying to reauthorize (or even remove and re-add) Apple Music with a different device running the Sonos app, such as a iPad, PC, or the Web Controller. Once you’ve re-added it, try playing it again on your iPhone. It would help to test on the other device as well to see if it’s isolated to your iPhone or across your whole system.

Let me know if any of the above helps!

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