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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,117 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8403 Topics
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stevie56Avid Contributor I
asked in Controllers and Music services
LOCAL MUSIC LIBRARY

anyone any idea when local music library search and play update is happening, mine disappeared after THE UPDATE …… I know Sonos said June but was postponed until mid June ?still getting the error 913 like most peopleany advice would be handy,i use Mac and don't have NAS DRIVEALL MUSIC STORED ON MY MACAny help would be appreciated

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5 months ago
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pupAvid Contributor II
asked in Controllers and Music services
Apple Music not updating

The Sonos app has stopped updating my Apple Music library for some reason, and I can’t get any new music or playlists to show up in the app.  Everything is updating across all of my iCloud devices as usual, so this doesn’t seem to be an apple problem.  I’ve tried updating the Sonos Library via the Mac app (surprised to see that’s returned from the dead), and I’ve tried reauthorizing my account.  Neither works.The interesting thing is that if I delete a playlist, then that no longer shows up in Sonos, so obviously the app is checking in with apple and my account - it’s just not recognizing anything new.I first noticed this problem a week ago, but overnight it resolved itself.  This time it’s been four days since the app stopped updating.  Any ideas?  Thanks.

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5 months ago
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Athompson3305Contributor I
posted in Controllers and Music services
What is being done to fix the HORRIBLE app update - May 2024

Sonos was a trusted brand. Management needs to acknowledge the issues in the recent app update and publish a roadmap and timeline to fix them, and soon. The May 2024 update makes our speakers and entire system completely useless. As an exhausted mom who can’t replay “Old MacDonald ” for the 10x for her demanding toddler due to Sonos’ HORRIBLE app update bugging out the entire system - PLEASE FIX THE APP. I’m exhausted and it’s 92% Sonos’ fault. 

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5 months ago
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GuStaceContributor I
asked in Controllers and Music services
How was this new app approved? Who finalized and checked off on quality?

This new app is downright terrible. You can't access any of the playlists you have created, edited, and played the last couple of years. You get constant error messages, and no reason as to why. Then when you do get access to a playlist whether it be through your Apple or Spotify account it stops playing a song abruptly 45 seconds or a minute and a half through skipping to another song that isn't even next up in the playlist shown even in shuffle as it used to show you in the former application. I have heard one full song in the past 2 hrs. Then when you get into a playlist either way you can even scroll.the playlist you have to wait a couple seconds to load 10-15 titles and do that again to scroll down the list unlike the previous app where it was fluid and you scroll the entire lists seamlessly. Revert back to the old application and do us a favor. Allow us to have back the control we had before. Newer isn't always better. Fix all the issues because the brand name is definitely takin

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5 months ago
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dionysus
asked in Controllers and Music services
new app can't find sonos system

“We can’t find a Sonos system on <my network>. Make sure your Sonos system is powered on and connected” All that’s changed is I was forced to update the iOS app to this (garbage) version. Now I can’t even connect to my system. Sonos please revert to the old app or at least tell me how I can connect to my existing system before my thousands of dollars of equipment is trashed

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5 months ago
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WelshwalesEnthusiast I
asked in Controllers and Music services
local library search update mid June

It's now June 27 . Where is the local library search update that was promised for MID JUNE  ??????????????????????????????????????? THIS IS STARTING TO GET RIDICULOUS 

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5 months ago
kivoj
kivojContributor I
asked in Controllers and Music services
Problem to re-authorize the Sonos radio account with the new Sonos app

I have installed the new Sonos app and when I try to use the Sonos radio service I am asked to re-authorize the Sonos radio account to access the service. When I try to re-authorize the account, nothing happens except that I am asked again and again to re-authorize the account without being able to access the service. I have tried to log out of the Sonos account and reinstalled the Sonos app to no avail. Can anybody help me?

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5 months ago
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Jeff_153Contributor II
asked in Controllers and Music services
S2 app wants update

S2 app on PC updated my system and now my app on android will not update. Is stuck on search for updates. I hit that then says done I hit that then it goes back to search for updates. 

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Corry P
5 months ago
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Gary YAvid Contributor I
asked in Controllers and Music services
Android App Crashes

The moment I open the app on my android (Google Pixel 6 Pro), it crashes and closes. What is the solution?  Previously, it would only successfully connect to my system 50% of the time.  Call wait time is 95 minutes and chat is not available!This app is supposed to be getting better!!!

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Bumper
5 months ago
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BobsquareContributor I
posted in Controllers and Music services
is sonos worth the hassle?

Today I tried:to play some music to my Beam via AirPlay but the operation failed to listen to a Sonos Radio station but the station wouldn’t loadto play some music on my Roam but the app kept saying the roam was powered down to switch on voice enhancer via the app but I can’t find where it is anymoreto activate Sonos voice assistant but the operation failed what the hell is going on ? ?  im sure someone will tell me to power down every component and reboot my router and then power everything back up, and do the same with me phone blah blah  is this what it’s come to? 

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5 months ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Controllers and Music services
trueplay missing

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks 

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5 months ago
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GregP66Contributor I
asked in Controllers and Music services
new app update

Ever since I updated to the new app it will periodically disconnect from my system and will only reconnect if I reboot my phone. Has anyone else had this issue?

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5 months ago
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RJIESQContributor I
asked in Controllers and Music services
SONOS FIX UPDATE NEEDED

I HAVE WAITED FOR MONTHS TO HAVE THIS UPDATE FIX IMPLEMENTED. I HAVE NO ACCESS TO MY LOCAL LIBRARY. I’VE DONE THE NAS LIBRARY WORK AROUND BUT IT IS NOT PERMANENT (NAS LIBRARY DISAPPEARS FOR NO REASON) AND THERE IS NO INTERPLAY WITH THE IPHONE APP.  THIS FIX WAS PROMISED IN MID-JUNE AND NOW IN MID-JULY….HERE WE ARE AND NOTHING. I’VE SPENT THOUSANDS ON THIS SYSTEM AND HAVE NOT BEEN ABLE TO PLAY MY MUSIC THIS THIS UPDATE DESTROYED MY SYSTEM.  CAN YOU PLEASE ADVIDE OR DIRECT ME TO WHERE I CAN GET AN UPDATE ON THIS PROBLEM. SOMETHING LIKE THIS IS UNHEARD OF, AND QUITE FRANKLY, INEXCUSABLE.  CAN THE OPEN PROGRAM, PRE-PROBLEMATIC UPDATE, BE RETURNED SO I CAN BE OPERABLE AGAIN?    

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106rallye
5 months ago
Manisboy
ManisboyContributor II
asked in Controllers and Music services
Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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LeadingEd
5 months ago
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lancecoleEnthusiast I
asked in Controllers and Music services
My entire Apple Music Library is visible in my Sponos app, but I am unable to play anything from it

Since downloading the new Sonos app, I am unable to play anything from my Apple Music library.  The entire library is visible (artists, albums, songs, playlists, recently added, etc.),but when I select a song, nothing plays.All other streaming service are working fine (SiriusXM, Spotify, etc.)I’ve confirmed there are no local network issues,  I have checked for updates to my Sonos system.  I have logged out of the Sonos app, logged back in.  I have reauthorized Apple Music in my profile.  Still not working. Anyone else experiencing the same issue, or found a solution?This is not the first time I have had issues with Apple Music not playing on my Sonos system.  In the past, the issue just eventually went away well after all troubleshooting.  Thanks.

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5 months ago
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KenAdneyContributor I
asked in Controllers and Music services
problems indexing

New sonos port user.  Indexing from my NAS drive (bloth FLAC & MP4 files) mostly works well but sometimes I get multiple entries in the library when there’s just one source album, some of these have no songs in them.  Other times a single album on the drive will produce 2 entries in the library, the songs spit between them. See image: 

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5 months ago
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SoundDecisionsContributor I
asked in Controllers and Music services
Queue List Behavior

I have an idea! When you open a Queue list that is currently playing why not have the song that’s playing move to the middle of the screen. I always have to start scrolling to find what is playing next and I start another song playing be accident.

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Bumper
5 months ago
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kyleandrewsContributor I
asked in Controllers and Music services
second phone will not connect to my system

We just moved houses and I had some trouble reconnecting my Sonos network. I have 2 Sonos beams in the house. I factory reset both devices and got them connected to our network and updated. Both are working great with my phone. When we log into Sonos on my wife’s phone the system will not show up. Same WiFi, same login, but it will not find the system. What should I do?

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5 months ago
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Rooster16Contributor I
asked in Controllers and Music services
new app doesnt work on my iphone

iPhone 14 Pro Max running iOS 17.5.1new Sonos app freezes on Sonos logo, crashes and closes after a few seconds.  This happens 80-90% of the times I try to use it.   Once in a while after I close and restart the app it runs after a couple of seconds, but most of the time it freezes or crashes or freezes then crashes.   I know y’all have acknowledged that this new app wasn’t ready for prime time but this is maybe the worst forced update I’ve experienced of any app.   When do you expect to have the app working?

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5 months ago
benmitchell
benmitchellAvid Contributor I
posted in Controllers and Music services
adding services to new app not working

Is anyone having trouble seeing music services on the new app?  I can't authorize Apple Music.  Anyone else having trouble?

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5 months ago
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GregwilliamsonContributor I
asked in Controllers and Music services
sonos App

I just bought two Era 300 and I successfully connected them to my network through my mobile but they are not showing up in my app. I unplugged them and still nothing and I closed my app and restarted. 

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5 months ago
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drew1965Contributor I
asked in Controllers and Music services
music library playlists missing

my music library on my Mac is now visible but without my playlists.  Sonos support worked for 2 hours and still no playlist.  I have a level 2 support appt. in 2 weeks.  any ideas?

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5 months ago
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KalkeneireContributor I
asked in Controllers and Music services
new app

The new app really sucks…Who invented this user unfriendly interface without possibility to return to the previous version.really, really, really bad!!!!!

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K
5 months ago
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hshumanContributor I
posted in Controllers and Music services
Local Music Library: From Bad to Worse

Because Sonos has never solved the 913 Error Problem on my Mac, I followed the workaround to make the app think the volume was a networked device. Things were working OK until today when I downloaded the latest update to Sonos. Now when I select Album, Sonos list many copies of each album, BUT all of them are empty and include no songs making albums unplayable.

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5 months ago
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RadleyRenowned Enthusiast I
posted in Controllers and Music services
Sonos Music Library Management Issues With Mac

I’m currently using an iMac with macOS Sonoma 14.4.1 with four Sonos Play 1 speakers using Sonos OS S2 version 16.2. After updating, the path to my Music folder no longer appears in the Sonos Music Library Settings nor am I able to reconnect to the Music folder:When I try the “Advanced” method, I get this - note that the Music Library folder is faded and cannot be selected.After chatting with a Sonos Support Tech they confirmed that the access to the Mac’s Music Library was removed from the app and while Sonos has been made aware of the problem there is no estimated date as to when access will be restored. I now have a nice collection of Sonos paper weights.Any other Mac users find the same thing?

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5 months ago
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