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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,726 Topics
  • 53,345 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7726 Topics
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NorthfarmAvid Contributor II
asked in Controllers and Music services
Best Router Settings

I recently installed an Orbi Mesh system. Things were working fairly well with Sonos but was having a couple aggravating issues and so I reached out to Netgear Support. One of my issues was that when listening to Apple Music, songs would occasionally stop and 5s or so later, the music would start again at the next song. As well, sometimes when grouping or un-grouping zones, I was getting an inconsistent response in the App. It would take too long to perform whatever operation I had attempted. Finally, in my 5.1 set-up the two Play 1’s and Sub were showing as disconnected but were in fact working (this is still the case).  Netgear support had me change the MTU on the router from 1500 to 1460. They also had me change the 2.4ghz from Auto to channel 6.  I believe Sonos recommends the 2.4ghz to be on Auto? The 5ghz was already set to what she recommended.  All of this occurred around the same time that Sonos also pushed out updates. My system does seem to be working better but I don’t know

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3 months ago
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YorkyuserContributor I
posted in Controllers and Music services
so tired now of going into new sonos app and it saying 'No products found'30th

So tired now of going into new sonos app and it saying 'No products found'

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AlexPermit
3 months ago
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GC3Headliner I
asked in Controllers and Music services
Why are they bringing back SonosNet?

The 80.03.06 update returned SonosNet Management.What's the deal, why?I thought it wasn't as efficient and effective as regular Wi-Fi?

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Bumper
3 months ago
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BinxxxxContributor I
asked in Controllers and Music services
Trueplay is missing after adding as surround speakers

I have purchased the Arc & Sub about 3 months ago (brand new from Costco) and last week added a pair of Era 300 speakers (brand new from Costco). When I originally added the 300’s, I paired them together in stereo. As I was about to tune them with the TruePlay app (the option was available), I figured I should add them as surround speakers, then tuned all 3 speakers & Sub. When I tried to add them, the app stated that no surround speakers could be detected. No problem, I removed the stereo pairing then added the surround speakers to the Arc & Sub in the “Living Room”. BAM! Easy as pie! Next I went to tune the speakers but, the TruePlay option was gone from the App. I am I missing something?

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Airgetlam
3 months ago
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0x10211799107Contributor I
asked in Controllers and Music services
"Your system was not found on this network" after product adoption.

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed: “Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers. I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

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3 months ago
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OlengrContributor I
asked in Controllers and Music services
Latest App Update

Latest iOS app update that was dated yesterday 6/17 is full of bugs - dropping music intermittently and dropping playlists from Apple Music and Amazon Music - all worked without issue prior to latest update.  System is now broken.  Please, please roll back the update until it’s fixed and ready for use.

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3 months ago
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ClowContributor I
asked in Controllers and Music services
terrible update

You took away so many excellent user features, for example mono on port what happened to changing channels for Wi-Fi? Intuitive function has gone  completely away. It is almost impossible to use this update as almost everyone of my Sonos customer has said to me and that’s about 40 people not one of them likes the new update. Is there anything you can do to go back to the last Sonos S2 it worked basically perfect signed a very frustrated Sonos sales person/Installer!  Signed a tired Installer getting service calls because of your app!

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3 months ago
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JohnD_1Enthusiast I
asked in Controllers and Music services
Arc Audio Format in New App

I noticed there is a difference in the Audio In format shown between the new iOS app and the desktop app. Whilst watching a program,  In the desktop app I am seeing Dolby Multi Channel PCM 2.0, but in the app it displays Dolby MAT 2.0Why is this different in the 2 apps ?Is there a simple guide that SONOS can provide to explain the different sound formats that are displayed.

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3 months ago
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mnoreenContributor I
asked in Controllers and Music services
unable to manage Music Library

We just moved to a new house and reconnected our NAS and Sonos speakers… only to discover that we can no longer play all the music stored on the NAS.  Using the iOS app, the Music Library is there, it shows our albums, the cover art is missing  and nothing plays.  There is simply no option to edit the folder, add a new one, or otherwise manage the Music Library. We have 2 Sonos One speakers.  Our music library is stored on a QNAP NAS which does support SMB 2 and 3.  The Sonos ios app on our iphone 13 and 14 phones will not work… I’ve read a lot of comments on this and am trying to sort it out.  How can it be true that Sonos would remove the ability to play from my own music library… when they are still advertising that this is a distinguishing “feature” for the system?

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press250
3 months ago
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MrsLCD97Contributor I
asked in Controllers and Music services
Sonos Radio unable to play since app update

Since the app update Sonos is asking to reauthorise my account but is just going round in a loop. I now can't play any stations. Have a beam and a pair of SL1's

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3 months ago
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LT55Contributor I
asked in Controllers and Music services
Constantly being asked to sign in again on new version of Sonos on iPhone

Since updating to the new version on Sonos I am asked daily to sign in again on my iPhone to see content I played yesterday. It is quite annoying and I wondered why it doesn’t keep my login?  I can still use Sonos but can’t see content I played the day before…. 

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3 months ago
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PorteousContributor I
asked in Controllers and Music services
Sonos S1 system can't connec to Synogy NAS

We have an old S1 system with 2 Ports and 2 Amps.. This all works, so upgrading everything to S2-capable hardware is not a desirable option. At the moment we are using a Mac to host to our local music library.. We recently got a Synology DS223j NAS drive so we could move the music library to a dedicated server. The NAS drive shows up on our computer, but when I try and add that library to the system (using the S1 controller) it cannot login (I’m connecting to \\192.168.1.2\NASdrive\music)… I did make sure SMB1 is enabled on the Synology. I’m wondering if there is some extra setting I need to set on the NAS for it to work.. Obviously many people use Synology NAS server with their Sonos systems, but perhaps the old S1 controllers and new Synology DSM software don’t talk to each other.

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3 months ago
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vancouveradamContributor I
asked in Controllers and Music services
My music library appears on the desktop app, but not mobile apps

After following the workaround I found on the forum to add my local music library back after the app bafflingly seemed to simply delete it, I am able to access my library on the desktop app, but it simply doesn’t show up anywhere on the mobile apps.We really need Sonos to step up here. The forum is full of people having the same issues. CLEARLY there is a problem here that needs to be addressed. Either that or the company needs to come out and state categorically “we only support online music services now, so if you put a lot of money into our hardware then we’re afraid you’re out of luck and made a poor choice.” Seriously. This silence is not doing your company any good.

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3 months ago
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PeteG101Avid Contributor I
asked in Controllers and Music services
sleep timers

Can we please have:a variable sleep timer, say in increments of 1 minute? a sleep timer that will work with local/NAS library content?Thanks in advance.

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3 months ago
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Antonio0196Contributor I
asked in Controllers and Music services
Sonos 2 App

I usually control my Sonos system using my PC : no problem (yet?).This morning I  opened the Sonon App on my mobile, and then I got stuck with “Conditions d’utlisation, licence et garantie” and it is impossible to approve them (“Accepter”). Apparently said conditions have recently been updated (June 2024).Thus the Sonos (2) App is now totally useless.Please correct quickly and inform.

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3 months ago
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LardybarstowAvid Contributor III
asked in Controllers and Music services
new app

Just got a pair of era 100 and a pair of Sonos ace.Sold lots of Sonos to upgrade including my amp as I intended to play over Bluetooth on my Sony MP3.Having just updated the app on my Sony MP3 android it asks me to start over it will not even let me select country UK so I can't even get going I was going to update my beam but I'm losing the faith, I have tried all settings to make sure permissions are set right country etc very disappointed.

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3 months ago
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Hans MeyerContributor I
asked in Controllers and Music services
irritating beep while listening to a lot of radiostations. Era300

Hi, my name is Hans and I have a question.My system is Beam with 2x Era300When i play TuneIn radiostations then there is very often a short beep around 7 kHz when the music plays in that range. It seems like a feedback error, as if an microphone is to nearby speakers.This is my 3th installation and also complete reset to default, on different locations and wifi networks with different speeds and internet providers.Its started directly after first installation (a few months ago when i bought this system). It seems to me it has to do with sample rate of radiostations or the Sonos system, but its very annoying. Is there anyone who is familiar with this problem? Or is it my lack of experience with Sonos ??? 🤔😜Hope you have an solution.

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3 months ago
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JimmyD_1Avid Contributor II
asked in Controllers and Music services
Firmware release notes??

Where are the release notes for speaker firmware? All I see is mobile app release notes. 

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J
3 months ago
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HansjörgContributor I
asked in Controllers and Music services
Neue Sonos app

In der neuen Sonos App ist es nicht mehr möglich, die Top Tracks eines Künstlers hintereinander abzuspielen. Was muss ich tun, damit das wieder funktioniert?  Moderator Edit: Google Translate- In the new Sonos app it is no longer possible to play an artist's top tracks one after the other. What do I have to do to get this working again?

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3 months ago
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CJH2007Enthusiast I
posted in Controllers and Music services
App v80 (new black icon) is USELESS on iPhone.

I cannot understand why Sonos have issued this ‘update’ which is clearly untested. Why remove so many features that worked fine on the S2 version, and then say ‘missing features will (may) be added in the future'? Such an arrogant disregard for their customers.  I have managed to get the crappy new app working on my iPad (current iOS) and wanted to Trueplay a pair of One SLs so opened the new app on the iPhone. Surprised to see it already there - I do not have auto updates selected either in the App store or Sonos app, so Sonos must have forced this through from their end, giving customers no choice.  It couldn't find my system (it had been connected to the system for years on previous versions of the apps) so had to give it access to local network - it had this with the S2 app so why not keep that access after the ‘update’? Very sluggish and buggy in operation. Tried to Trueplay the speakers. Got to the ‘You will hear tones’ page  Pressed ‘Go’ (or proceed or whatever). NOTHING HAPPENE

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3 months ago
happyrobot
happyrobotAvid Contributor I
asked in Controllers and Music services
What am I missing? Errors. Slow.

The new app is up to date (that said, where do you find the details/app version number??).I have three PLAY:1 speakers, a BEAM, and an IKEA SYMFONSIK on my network. The BEAM is connected to the router via ethernet.Here’s a standard task I’m doing.Add a Spotify playlist to the queue Add another playlist/album to the queueIn the video attached, apart from taking a while to load everything, when I go to ‘add to end of queue’ or ‘play next’ I get the error “Something went wrong try again”. When I go to view the queue I get ‘unable to load’. So, my ask to the SONOS folks and/or advice from the community is…It’s so slow to load things Everything seems to end with an errorAny ideas?   

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happyrobot
3 months ago
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j8ffreylimContributor I
asked in Controllers and Music services
New App and New Firmware = Sonos Products not found!

Ever since the launch of the new app and the download of new firmware, my office Sonos ( 2 x Era 100 + Sub Mini) is no longer found on when tried launching the app.Sonos system can still be seen and used on Airplay by Apple products hence am sure it’s the App issue. The latest app update today does no help to solve this problem. anyone can help or SONOS???

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J
3 months ago
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BMA16Contributor I
asked in Controllers and Music services
new app

Can anyone help me, since up dating to new app every time I leave house or shut down phone I have to reset up system. It shows no system found. I have a sud, playbar and three Sonos 3 speakers set up.

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3 months ago
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mattsrossonContributor I
asked in Controllers and Music services
sonos 2 app will not discover devices but sonos 1 app will.

No devices found in sonos 2 app, but i can find them no problem using sonos 1 app but it tells me i need to use sonos 2 app.  but i cant discover any products using sonos 2, only sonos 1.  ii have restarted everything, redownloaded sonos 2 app, and internet works great.  Only 1 WiFi network in the house and all connected to the same one.   any advice would be great!

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3 months ago
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Jat1nContributor I
asked in Controllers and Music services
adding a URL on Tune In for Ibiza Live Radio

Hello, I’ve been listening to Ibiza Live Radio on my tuner radio and now it’s disappeared. i can get it on radio.net however Sonos does not support this app. i have been told to add it via tune in using it URL link.how do i get the URL link or can someone provide me with this?please advise and thanks in advance Jat

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J
3 months ago
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