Controllers and Music services

Live radio stations keep disappearing and stop - start every time there is an app update. Cannot connect to tuner and in Australia TuneIn costs $$ - has Sonos completely disabled live radio?

FYI No release notes. If you’ve updated is it safe to do so? 

Moved to a new officeInstalled Sonos controller on the pc, signed into the account and it can see the devices:Era 100: Office (R)Serial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.83WM: 1---------------------------------Era 100: Office (L)Serial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.81WM: 1---------------------------------Era 100: Unnamed RoomSerial Number: **************Sonos OS: S2Version: 16.4.2 (build 81158074)Hardware Version: 1.38.1.10-2.1Series ID: A102IP Address: 192.168.50.82WM: 0  Controller see’s nothing, IP scan can detect the sonos devices,Uninstalled and reinstalled appFirewall is a FortigateHas anyone experienced this issue before? Moderator edit: removed serial numbers

I cannot get the Sonos App to open on my android phone.  I have unistalled, restarted my phone, reinstalled and still it sits at the opening black Sonos screen and goes no further.  I have uninstalled the app again, turned the phone off, restarted, reinstalled the app and still it does not work.Any suggestions?  I just want to be able to connect my Sonos One SL to the new WIFI connection.  Currently on Android Oxygen OS 11.1.10.10.AC01BA

As topic. The Android phone app works as expected, e.g.If I search for “A State of Trance” under albums then it displays 1 album (comprising 5 discs) from my library (on my network share) and I can play that whole album. Same for the “Random” album, a Gary Numan tribute album comprising multiple artists. However, in the Windows app, under albums it presents as individual tracks. Using the web app is not an option of course because that doesn’t even support my own libraries at all, only streaming services.

It seems not possible to have new songs just released by 1 music service to have them play all at the same volume level.  The excuse because the songs were from original cd’s, MP3’s… is just not holding up anymore.Is Sonos going to solve this problem please?  It’s terribly annoying.Thank you

Hi,I am currently considering a Sonos Set (with Arc Ultra, SubG4, and two Era 300s) vs a Sony Theatre Quad with SW5 sub and I am trying to determine the pros and cons. In this thread I’d like to focus on Airplay 2 vs Sonos Multiroom.- Are there any advantages using Sonos for multi room over Airplay enabled speakers/systems of comparable sound quality?Previously I think the advantage was Airplay did not transmit Dolby Atmos, but Apple have said it will be added in Airplay in iOS18 (here’s the press release: https://www.apple.com/newsroom/2024/06/updates-to-the-home-experience-elevate-entertainment-and-bring-more-convenience/)Am curious to hear your thoughts I am very new to Sonos.

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

My Play:One system chokes on all .wav and .flac files (16bit).  Audio is clipped and sporadic with lots of skipping and pausing.  .mp3 files play fine, but not these larger formats.Library is fully indexed.  The files are stored on a late model LaCie 2T volume connected via USB-C.  The files play the same way whether controlled via the Mac app or the iPhone app.Are the planned updates and fixes not complete?  is metadata causing the problems?  Any similar experience out there? Mac version 16.4.2Build S2Play:OneMac 16” MBPSonoma 14.7

i have 2 android phones, 1 has updated to latest version, the other will not update. any ideas.

I am trying to connect my AirPods Pro’s to the SonosApp. Even though my Pros are connect to my iPhone, the app cannot find them. Any tips on how to make this work? 

My system is no longer adding content 

I have  new album in my music library and in the Sonos’ app the album songs are not in  order how do I correct?

Sonos is so unreliable. If I'm lucky enough to get a room to play. Isn't change tunes or change rooms. Then it will not switch off or let me adjust the volume. I fed up having to reset every thing to get then to work even then it's lucky if the do work

After five months of using Sonos Version 80, I’m frustrated with how broken it is. Basic features like quick app connection, music search, queue management, and playback controls are unreliable.I’ve been a loyal Sonos customer with many devices, but now I’m using Bluetooth speakers instead because they work better. Please roll back to the previous app version, as the current one is unacceptable.

I have now for several months not been able to listen to my play lists. Sonos Customer service helped me shortly to change to a less Secure connection as Sonos does not work with 5G.This made my internet very slow and in my opinion Sonos ignore their Customers and does NOT solve the problem but blame YouSee.I had YouSee Long before I bought my Sonos - only to play my YouSee play list which I was told I could do. And I have been able to do this until Sonos started their updates.  This is NOT acceptable and I do no longer renommed Sonos to anyone.  Best wishes,Søs 

I have been a great Sonos fan for 15 years or more, and bought so many of your products. But now I had enough. How can you continue to provide such utterly abysmal software? It just never ends

Ever since I updated the Sonos app, I am experiencing this annoying glitch with it: I click on a station and when I hit “play” I get this error message, “Something wrong. Try again”. This is happening about half the time and I use this app several times a day. My playlists, podcasts, news, sports and more go through one or more of my “rooms”. (I have 11 speakers/devices in my home. Can anyone help?ThanksM Klein

My Music Library no longer plays. The suffix m4a has beeb added to each title and they just scan through when started. I have read all I can online to no avail. 

A periodic annoyance with my 10 year old system is that a number of tracks can stutter on playback. It is NOT interference. I have two original Play 1’s on stands in a stereo pair connected by ethernet into a Devolo dlan 1200+ powerline adapter. If interference was the issue it would not manifest in the same position from within a track. The afflicted audio tracks are also not damaged as they play on any other device without problem.This problem only surfaced about a year ago but I doubt it could it be some component breaking down as the symptoms would not be so specific.I did a test whereby I produced another playlist containing one troublesome track. Trouble is after trying to play it access was denied by my computer. This is still an ongoing problem with adding music from ‘My music folder’ when it resides on an external drive.I have given up hope with the system as it still has annoyances that have not been refined or streamlined in years, particularly in regard to sorting or search

No puedo hacer que mis dos equipos puedan sonar juntos Moderator edit:Google Translate-How do I connect my two Sonos devices so they can play alone or together simultaneously or alternate with each other?I can't get my two devices to play together

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):“Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”. “Add speaker...”, it scans but doesn’t find anything…Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.What to do? Factory reset?Best,Mikael

I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

When I launch the sonos app I get the message no products found. After this I did a network update for each product. Still no response from the app. What can I do about this?

With my Sonos1 network whenever I play a soundtrack, tracks play for a minute or so then skip. Why? How can I fix ?