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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,769 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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fschkContributor I
asked in Controllers and Music services
connecting to a music library

I am not able to connect my sonos system til my music library on my imac. 

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TladhardmanContributor I
asked in Controllers and Music services
Idagio and new app

I use Sonos to stream music from the classical music service Idagio. I have various Pinned Collections on Sonos that pull through albums and playlists from Idagio.  But on the new app it seems I can no longer select and play whole albums or playlists… only a single track at a time?  I get the same problem if I use “Your Services” to link through from Sonos to Idagio.  Playing one track at a time from a classical recording is pretty hopeless, so I hope that gets resolved soon please Sonos Support. 

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JasonHanskerContributor I
posted in Controllers and Music services
No volume grouping in App anymore?

Hi All, whenever I had both of my Sonos speakers active (Play: 1 & Play3) and I selected one in the app to adjust the volume, both units used to come up and you could adjust them separately. Now only one appears, I wonder if anyone else has had this issue?  I'm using the original Sonos app, the new one is just a whole different nightmare. It says my products need an upgrade, but when I go to the old app, it says no upgrades are available. I don't care about the new app, it looks crap anyway, but I would like this volume issue sorted! 

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RKPEnthusiast II
asked in Controllers and Music services
Expired Apple Music

To the Sonos app I received a notification that my Apple Music access had expired but when I go to Apple everything is fine and the service is due to renew next month but is Current.

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StockHolderContributor I
posted in Controllers and Music services
Have the devs responded to all the terrible feedback?

Long time Sonos user here, have purchased 15+ devices over the years for myself and as gifts. I’m absolutely shocked at the new app and subsequent updates. As I look in this forum, all I see are posts about features that have been removed or no longer work: alarms, TuneIn Library for custom URLs, queue issues, etc.  What I don’t see in any of the replies are devs discussing fixing ANY of these issues. I see updates still being pushed, with the same broken/discontinued functionality. From an investor standpoint this is deeply concerning. I get Sonos (ticker SONO) is trying to monetize and force subscriptions to various music streaming services, but when they’re losing this much money, that should be a wake up call. My brother shorted Sonos when it was nearing a high of $19. It’s now around $12. No one likes the direction the company is headed. People first purchased the product because of the ease of use, versatility, support for nearly any streaming audio service, and audio quality for

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Hend61Contributor I
asked in Controllers and Music services
content in Sonos radio

How to find Star FM from Viaplay in Sonos radio?

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briandesmondContributor II
posted in Controllers and Music services
Rearranging order of Services & Sonos Favorites

This is a feature request for the new app. I want to be able to go into edit mode when looking at my services or Sonos favorites or anything on the front page for that matter, and drag those things around to arrange them. Currently, services is alphabetic, but to get to the services I use most, I have to scroll to get to them. I just want the move the three or four I use most to the front so I don’t have to scroll every time.I’d like the same option for all the categories in Sonos Favorites as well.im on iOS.

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christmckinnonTrending Lyricist I
posted in Controllers and Music services
New App

The new app has essentially rendered my sonos speakers Useless!When will you allow the use of the old S2 app?When will the ceo be replaced with a competent customer focused ceo? 

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sonoisawfulContributor I
asked in Controllers and Music services
Is it shocking how terrible this system is

I mean, how is it possible this is so awful in 2024? I won’t even get into the fact that my old stuff has to remain separate, but the process of downgrading the software of something to S1 is asking to programming a moon landing. Not to mention the constant losing connection, terrible app, etc etc. I work in audio and I literally tell anyone who asks to run away from Sonos. I’m stuck with it because I have two units that cost a lot of money, but I’ve been sitting here for an HOUR trying to downgrade the software on a unit. It won’t let me sign  in, then won’t see it, then i have to reset for the 254th time. Sonos. YOU SUCK

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JockeljContributor I
asked in Controllers and Music services
Sonos Radio on your phone

How can I listen to Sonos Radio on my phone outside my home network?!JL

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tomadelaneyTrending Lyricist I
asked in Controllers and Music services
Apple lossless with Play5 / Sub Configuration

First - Congratulations Sonos on bringing Apple Music lossless streaming to your platform.I noticed that when I have a paired set of Play:5 speakers, I can stream Apple Music in lossless.However, if I pair a Sub to the Play:5’s I then lose the lossless connection.  I am assuming (perhaps incorrectly) that when you pair two Play:5's with a Sonos Sub, the Sonos system is configured as a home theater setup. In this mode, perhaps Sonos prioritizes synchronized audio playback and bass management over lossless audio?Please advise if there is a way to configure a room with a Play:5 pair and a Sub to receive lossless streaming from Apple Music.  Thanks!

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cmhsteveContributor I
posted in Controllers and Music services
I'm tired of this.

 How long before Sonos just renames their apps to "Something went wrong"? Every time I try to play music it involves 10 minutes of troubleshooting.

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UKTreoFanCollaborator II
asked in Controllers and Music services
FORCED to upgrade my system yesterday, use the new app and it's all CRAP - Favourites greyed out

I’m sorry but I am absolutely bloody furious.When the new S2 app came out I abandoned it within minutes and have been using an older version of the app (via APK Library).Yesterday when on the Windows app it told me I had to upgrade my system. It gave 2 options - upgrade Now or Later. Click on Later and….the screen just reappears. I couldn’t use my system until I had upgraded, so I did. Windows app continued to work OK.But I then discovered that I had to upgrade the Android app, so reluctantly I did.All my favourites are greyed out. As are my Playlists.So I’ve come to a grinding halt. How on earth do I play the stations I’ve been playing for years via the Android app. Any why, for F’s sake, do I have to sign into my Sonos account to check Network, even just bloody date and time.So effing frustrating.

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VbmorseContributor I
asked in Controllers and Music services
Why does App keep loosing my network

Confused.  You can see my phone is connected to wifi but the app is saying not connected.  I have 2 SL that I keep connecting but when I go to do the One it looses the entire system.  I have reset, rebooted,unplugged, reconnected, etc.  Things could play from spotify but I couldn't get sonos app to connect and so couldn't play from multiple speakers.  We had a great party last night despite the fact I couldn't get these damn speakers to work.  Why is it so hard?  We ended up getting out a JBL that had no problem connecting.  Sad.  You aren't winning new customers with this app.  It should work.  I run a business with this wifi.  No problems.  Why are these speakers such a hassle to connect?  I used to be able.to connect and reconnect wifi on my phone and the app would randomly connect.  What can I do to fix this?

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TheOtherMonkeyContributor I
asked in Controllers and Music services
Still unable to search music library on iOS app

I’m on version 80.06.03 of the iOS app and I am still unable to search or manage my local music library through the app. I’ve removed and re-added the library using the desktop app, uninstalled/reinstalled the app itself and even done an app reset but still no luck. Am I missing something simple here?

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JimmyB1977Contributor I
asked in Controllers and Music services
itunes connecting

I’ve tried now on several occasions to link iTunes to the Sonos app.i can see it, it’s authorised and I can grab but the tunes don’t play!  can anyone help

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RicheguyContributor I
asked in Controllers and Music services
playlist

When will our playlist be available again. I had it for awhile and I hope they still have it... Can you give us a time frame? Thanks

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Rickey RocketContributor II
posted in Controllers and Music services
For those of you who hate having to use the sonos app, here's a useful alternative

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable.  https://play.google.com/store/apps/details?id=app.airmusic.trial

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bluesmanAvid Contributor I
asked in Controllers and Music services
Sonos Era 100 new app issue

We have a pair of Sonos Era 100 speakers in stereo, all working ok. I updated the Sonos App today and for some reason the neon lights on the speakers are now permanently on. The previous app had a way to turn them off. I can’t find it on the new app. Any idea where it is now, or is there another way to turn the lights off. Any advice appreciated.

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PearlfectheelsContributor II
asked in Controllers and Music services
Unable to load queue

It does not matter what streaming service I utilize.  A picture is worth 1000 words, and this is an illustration of a  completely useless app! 

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VallordContributor I
asked in Controllers and Music services
sonos no more trueplay in app and eq not working

What is going on Sonos. After trueplay was so buggy that you couldn’t get past the „continue“ button in the setup it completely disappeared this morning in the app.  also: why is the eq still not working? I’m living in small flat and my Sonos fives bass is annoying af.  any fixes? Yes, I’ve restarted the app/phone/speaker. 

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pajpContributor I
posted in Controllers and Music services
The desktop version of Sonos app and the courageous new apps

I used to think that the desktop version of the Sonos app was not very exciting and could use some work.But since this new app disaster I have come to cherish it and I kiss the feet of the engineers who decided not to do much to it.A case in point: I used to add web-based radio stations using the "manage"drop-down menu and those stations would be added to the My Radio Station section of TuneIn and could then be added to Sonos Favorites.Comes the new Android and IOS versions of the app and TuneIn is gone to be replaced by TuneIn (new) and that does not have a My radio Station section.But guess what … the desktop version (at least the Apple version)  still lets you add the old TuneIn service ...the one with the "My Radio Stations"section.You can use the service from the desktop app, but those stations are greyed out and cannot be played on the Android and IOS versions.Had it not been for the desktop version I would have seriously considered throwing the whole thing out of the window...

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KayTeContributor I
posted in Controllers and Music services
Music library access

I have been reading all the messages about access to computer music libraries and nothing seems to be happening.  Sonos say they have updates to cure it but I still can't get my music library to show.  Very frustrating and I feel cheated by Sonos.  This can't be right.   Selling a product then changing how it can be used.  Supposed to be sorted in July August but it is September tomorrow and mine is still not working.  It used to be a really good system.  Error 913.   So frustrating.   Great improvement.  I hope they don't improve it anymore.

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pwalsh2Avid Contributor I
posted in Controllers and Music services
Sonos Web update current

The web app does not update if change is made to whats playing, the pause/play button is a white square!  WEB app missing a lot functions, Music Library is not useful any longerDoes not match IOS choices.

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Paul-ZagrebContributor I
asked in Controllers and Music services
apple music through the app

I have returned after a few months away, update the songs app but now it will not play Apple Music or Bandcamp .. it plays songs radio. I have tried resetting the app and the speaker 

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