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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,111 Topics
  • 55,495 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8111 Topics
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md126733Contributor I
posted in Controllers and Music services
When is update WiFi settings feature returning?

Does anyone know when Sonos plan to bring back the ability to edit WiFi settings on products like the Sonos Amp? (this feature disappeared when they released the v2 app upgrade)According to release notes, a WiFi configuration feature was re-added in June, but that was only for BLE devices; I have a Sonos Amp which is one of many Sonos products that isn't included. Right now I have a $1000 paperweight that's unusable because I can't connect to my WiFi :( Any suggestions welcome! 

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4 months ago
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wouldlovetouseapplemusicContributor I
asked in Controllers and Music services
What have you done, Sonos? Where's Apple Music

What a terrible ‘upgrade’. Sonos, not only is it an awful app upgrade, it doesn’t even know it’s awful… it just keeps me in a spin trying to reauthorize Apple Music.Guys, you have seriously dropped the ball. Just look at your comments.Whoever did the upgrade, whoever did the testing, Take them outside and lock the doors.I really expected better from Sonos.So, the question remains, I’ve upgraded, how on earth do i get Apple Music to play? Spoiler alert, I’ve tried reauthorising many times.

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4 months ago
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hpatters27Contributor I
asked in Controllers and Music services
Library not updating after the error 913 hurdle

Finally found a workaround for the 913 error and now my library won’t update. It just hangs. Indexing runs for about and hour, then stops and nothing - not a single track has synced with the library.

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4 months ago
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anniversarytaContributor I
posted in Controllers and Music services
Inability to edit queue in new app!

Sonos…..you can’t seriously think it was a good idea to remove the ability to edit the music queue / add or change what’s playing next, etc.!!!!  This is one of the things people use the most!!!  Please fix it ASAP!!!!

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4 months ago
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RongolfContributor I
asked in Controllers and Music services
no products found

No products found

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4 months ago
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KHeinoldTrending Lyricist I
asked in Controllers and Music services
Apple Music Artist Play All

Hey everyone,With the new app update im working if it's now possible to “Play all” music from a specific artist in Apple Music. On the standard Apple Music app, there is a play button when you go to an artist and it will play all the artist music. In the Sonos app, it only pulls up albums and then you have to choose an album. Is this a Sonos thing that can be updated in the future or is this an Apple Music thing?

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4 months ago
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Byrnes1985Contributor I
asked in Controllers and Music services
no atmos on amazon prime with arc and add free

 No atmos on prime with add free

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Corry P
4 months ago
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michaelw3Contributor I
asked in Controllers and Music services
Android Sonos wont load past term condition

Android Sonos wont load past term condition there is no option to move on. I was forced for the update and everything stopped working. Like most rubbish apps a reinstall fixes this. No this made it worse  I now have no options but to select which country terms and conditions and that is it will not proceed from there. I now have a phone that i cannot operate any of my sonos devices

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4 months ago
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robertbondContributor I
posted in Controllers and Music services
WIIM Airplay to Sonos streaming

So, WIIM just killed off Airplay streaming / casting. My WIIM Pro Plus did have quite an effect and really helped my Fives sound better. Any tips as it seems WIIM have silently killed Airplay with their latest firmware (June) and poof...Airplay casting gone.

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4 months ago
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RiverCalebContributor I
posted in Controllers and Music services
easier access to EQ settings

Wonderful speakers. The app sometimes works great and sometimes it’s not responsive unless I close it out and open it back up. make it easier to access Treb & Bass within the app. Make it one step instead of 2 or 3 steps. Quicker control. Not all albums are the same, need to make the adjustments accordingly. Other than that, the speakers are fantastic. 

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Corry P
4 months ago
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NeonlierContributor I
asked in Controllers and Music services
problems playing playlist

HiI have problems playing my sonos playlists. The boxes go off and on and sometimes they don’t play at all. We have a restaurant and it is extremely irritating. Can somebody tell me what to do? I am a total technique nitwit. Thanks 🙏 

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4 months ago
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Pefler77Contributor I
asked in Controllers and Music services
YouSee musik virker delvist ikke

Vi har nu i et stykke tid oplevet, at man ikke kan søge i YouSee musik, og pga noget kan min hustru browse og afspille sine favoritter mens jeg kan slet ikke noget. Dette foregår kun i Sonos app, dvs. den almindelige YouSee musik app virker for os begge. Vi har tjekket status for YouSee musik tjeneste og den var grøn, så alt bør fungere. Vi har ligget af og på siden samt geninstalleret Sonos appen og hverken af disse har afhjulpet problemet. Der har nu været sådan i et par uger. Er det en, der har oplevet det samme? Mvh Petr Moderator edit:Google Translate- For a while now we have experienced that you cannot search in YouSee music, and for some reason my wife can browse and play her favorites while I can't do anything at all. This only takes place in the Sonos app, i.e. the regular YouSee music app works for both of us. We have checked the status of the YouSee music service and it was green, so everything should work. We have been on and off the site and reinstalled the Sonos app and n

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4 months ago
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XlandContributor III
asked in Controllers and Music services
Trying to add ITunes library

HiI am trying to add my iTunes library from my Apple Mac and I keep getting the following message I have looked online and tried everything that I can find it starts to add then just stops the drive is online and never drops.  

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Ken_Griffiths
4 months ago
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lukenukemmp3Contributor I
asked in Controllers and Music services
Plex-Playlists as Favorite

Hello there,I do not want to rant.I got a question: is someone else experiencing trouble with plex-playlists?I can not add them as favorites anymore. Everytime I try, the first song is shown as a half-transparent icon, which can't be clicked. It only can be deleted.Is there another app which manages to add to new favorites? Is there any kind of workaround?I am very thankful for any help. And I am just tired of things not working. I'm not even mad. I'm just disappointed.

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Corry P
4 months ago
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FM1Avid Contributor I
asked in Controllers and Music services
Error Deezer with latest sonos app update (Jul 2024)

Deezer first page doesn't appear since last Sonos app update.Tried to reinstall app. No differenceAppears on our Android and IPhone devicesAppears in our two appartements having different systems…The search works but it's extremely annoying.. None of the favorites menus are loading..Sonos new favourite. Massage appears!!“! SOMETHING WENT WRONG “ 

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4 months ago
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ctc4924Contributor I
asked in Controllers and Music services
adding a family member with their email

My husband is having issues logging into Sonos with his username  and password. The account was originally set up under my email.

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Corry P
4 months ago
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FM1Avid Contributor I
asked in Controllers and Music services
Sonos switching green light when sound muted even when device off

If you mute the sound while the devices are stopped, it's showing a green light..This is occurring since one of the last updates and it's really annoying… please fix!!

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4 months ago
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Spencer193Contributor I
asked in Controllers and Music services
sonos services on new app

The SiriusXM service has disappeared from my account since the upgrade. How can I get it back? 

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4 months ago
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Sparky001Contributor I
asked in Controllers and Music services
New App - Music Library

Anyone having issues with the Music Library function on the new App. I now cannot shuffle all songs from this function. It shows no queue and will only allow me to play one song at a time. I am using App on an Iphone.

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4 months ago
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KenpaulmorrContributor I
asked in Controllers and Music services
Sonos App Not showing my devices

My Sonos Beam systems (I have two) will not show up on the Sonos app so I can manage them.  I did factory resets and went step by step to connect to my new router, but they still don’t show up after connecting to my WiFi.  It states to just unplug them then plug back in and follow steps in system settings.  Nothing happens.  The App found them and connected to them and then to WiFi, but they still don’t show up!  Very frustrating.  

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4 months ago
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BigD.Contributor I
asked in Controllers and Music services
listening to stored musc

How do I listen to music stored on my iPhone 

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4 months ago
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C BartContributor II
asked in Controllers and Music services
Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

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4 months ago
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stevepowProminent Collaborator I
posted in Controllers and Music services
SONOS still losing Zones - what a crap system!

So, I’m guessing that last update to the desktop controller and related firmware - especially the firmware has created a new bug for me where speakers/zones just vanish from the app - any app and stop playing.  Sometimes they are still there but no sound.  I’m guessing the speaker either crashes or somehow loses connection or becomes a zombie - even wired connections, so it’s not a WiFi issue.  Most of my Sonos is wired.This has been such a bummer experience.  Lots of money into this system and SONOS couldn’t care less.

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4 months ago
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fibbo_chContributor I
asked in Controllers and Music services
Cannot connect Sonos SL to the app anymore

Since the new update my Sonos One SL was not accessible anymore through the app. It prompted me then to install the new app and since then everything is completely blocked. Factory reset the speaker Freshly install the app Launch app Add new system Go through the steps (audio pin, setting wifi pw) Once finished it tells me that the speaker might not show up and I should reboot it Rebooting the speaker Doesn't show up in the app App shows garbage anyway, most of the fields are continuously loading 

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4 months ago
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MarkyMarkNo1Trending Lyricist I
asked in Controllers and Music services
Impossible to save Radio Paradise as Favorites

Still stunned how incredibly bad the new app is - and how you could dare to even release such a pile of * - having to learn that saving Radio Paradise service tunes as Sonos Favorites is impossible, it just don’t work. 🤬*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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4 months ago
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