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Is anybody able to view playlists from alternate YouTube Channels?

  • December 18, 2024
  • 4 replies
  • 73 views
T

The Sonos apps do not appear to support YouTube Channels properly.  I  have two channels; the first is my "primary" channel, that I use for video playlists, the other is one I created for music playlists.  This is a very common approach for keeping video and music playlists separate.
I can add each of these channels to the Sonos app's Music Services, but I only see my playlists and content from my "primary" channel.  Content from the channel I use for music is blank. 

Very frustrating

Best answer by ThermionicEmissions

I created a series of screenshots of me going through the process of adding my brand account:

https://photos.app.goo.gl/CkdWqPWeZmm95dwX7

Hope this is accessible and helps.

 

Also, I’ve tested this out using the Sonos desktop app (Windows), the Sonos app on Android (Pixel 5), and Apple iOS 16.2 (iPad 6th gen)

 

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4 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • December 19, 2024

Hi ​@ThermionicEmissions, welcome to the Sonos Community!

I’m sorry to hear that you’ve having issues using both your YouTube accounts on Sonos. I had a look around and I’m not seeing anything specific for multiple accounts with YouTube, and I’m not able to test this myself as we don’t have any test accounts.

You didn’t mentioned in your post, but just to be sure; have you swapped to the second account from the home screen of the app? The steps listed on our support article for using multiple accounts are:

  1. From the Home screen, find the section for Your Services and choose a content service with multiple accounts.
  2. Under the service’s name, select the account drop-down menu to reveal a list of added accounts.
  3. Select the account you wish to use.

If you’ve done this, then as a test I would recommend removing both accounts and only adding the account you use for music. Once added, check if there still isn’t any content showing. If content does show, try adding your primary account back and check if content shows for it too.

If content doesn’t show when only the music account is added, or content only shows for one account when both are added (in either order), I would recommend reaching out to our support team for further troubleshooting support.

I hope this helps!

T

Thanks for the suggestions. I tried all of these steps already so I'll reach out to support when I get a chance.

jgatie
  • jgatie
  • December 19, 2024

Thanks for the suggestions. I tried all of these steps already so I'll reach out to support when I get a chance.

 

If you can, choose your YouTube service from the Your Services section of the mobile app and post a screenshot.  From there we can see if your setup is correct. 

T

I created a series of screenshots of me going through the process of adding my brand account:

https://photos.app.goo.gl/CkdWqPWeZmm95dwX7

Hope this is accessible and helps.

 

Also, I’ve tested this out using the Sonos desktop app (Windows), the Sonos app on Android (Pixel 5), and Apple iOS 16.2 (iPad 6th gen)

 

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