Controllers and Music services

The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

Allowed the Sonos tech to take control of my computer for about an hour or so.  He could not get my local library back.  I managed to fix it myself after the May update wrecked all access to my library.  Then the last update wrecked it again and even the Sonos tech cannot get it back.  So my system is now useless. Yet - I don’t see a lot of comments about this…..? Maybe I should try another teck at Sonos? 

When I try to add any of the categories from my local library to my app home screen, I receive a ‘Something went wrong’ message.For example, I select my music library, then artists, then click on the three dots top-right and select ‘Pin collection to home’. I get an error.The same happens for any category such as artists, genres, or folders.I am using the latest app and firmware, and iOS 18.0.1 on an iPhone and iPad.Do others see the same error? It is 100% consistent for me.Thanks

I can’t connect my Sonos S1 system with my New IPad 6. My Sonos S1 system works fine with my old IPad, with my two computers and with my cel phone Android. The only difference I see is in the settings of my new IPad, my Id user of Sonos doesn’t appear while this id user appears on all my other devices. I have tried EVERYTHING Sonos recommends and nothing works. How can I make the id user appear in my apps IPad settings of Sonos. Thanks 

Hi everyone.  Can anyone tell me when the 80.10.06 Android update will be out. I know some of you already have it, but nothing here in Southern Italy (Calabria) yet. Many thanks for your help 😃

Hi, I recently purchased a pair of Eras 100 speakers. When installing, I was impatient and responded yes to “install on all devices on network.” Big mistake, as I work from home. A week later, I couldn’t log onto a work server. After digging and digging, our technical support mgr asked “what is Sonos?”.  Apparently Sonos used the IP address of this server. I had to unplug the speakers (I do not know where he saw these speakers but he dug deep).   I would like to remove Sonos and any mention of it completely from my work laptop (Windows) and would appreciate suggestions on how to do so.I have the Sonos app on my iphone.Thank you in advance.Lori

Can someone please help? tThere was an update on Sonos app , 3 days ago. and its not appearing on my play store. i have uninstalled and reinstalled app. Still no update , I have galaxy s23, not sure why there is no update in play store .  

I’ve just tried to use Sonos but the app has gone back to the September version on both my phone and tablet(Android)  I have reinstalled but still on version 80.09.04 and my music library has disappeared. I have the latest software installed on both devices.This is so frustrating. Any ideas before I bin Sonos for good?

Hey why is the app getting worst??? S1 app performs way better than the current one where lack of usability, performance and backward compatibility starts to be a deal breaker to me. Working in software industry I can’t comprehend this.

I connected my youtube music account but I can't seem to use anything. I can't see any of my playlists or search up any songs.Ive tried disconnecting and reconnecting yt music to sonos and even reauthorise. Nothing works. Please help anyone?Also spotify works fine.

I have created a number of playlists on the previous version of the Sonos app, but can’t add any more songs to them with the new version of the app. This is so frustrating! When are you, (Sonos), going to rectify this issue? I have put off buying any new Sonos products until I’m completely satisfied with this new app.

I have updated to the Apps/Controller/Firmware. The Music library indexing on my NAS now looks very strange. There are duplicate entries for many Albums. The Songs are not ordered correctly within the albums.It seems to be related to the fields for Album Artist and Contributing Artist though that is not conclusive.I have my files organised into:\\Sonos\Music\Artist\Album\Songs(with Track No. at beginning i.e. “01 Song Name” ).This has worked for many years now.Can anybody help with a description on how the the files and details within the MP£ files should be done or is this just another bug introduced by Sonos within their software? Will they ever get a release right!Also the advanced settings for the Music Library are missing from the IOS app. On the PC I have the Group Albums by Album Artist set. Sort Songs by song number, Contributing Artists is not ticked.Any help would be appreciated.Chris

Hey Guys, Forgive me if this has been solved elsewhere but I can’t seem to find someone having the exact same issue.I have my music stored on a WD NAS hard drive. When I go to add my folders (using the network path) I chuck in my username and password and click ‘add’ it just loads and sits there. Nothing happens.I don’t think it's actually doing anything. I have purposefully put in the network path in wrong with a wrong password and it still just loads. I kind of expected the app to say ‘wrong filepath’ or ‘wrong password’ or similar. So I'm unsure if the app is actually talking to the NAS.I have updated all my speakers, and the app. I have ensured that my NAS is not using SMB 1Any solutions or wait for another app update?Thanks for your help   

is it me or is the sonos MISSING MUSIC LIBRARY  sorted from the poor updated app they  released a few months ago, still getting error 913.. checked all file sharing settings etc won't recognise my MUSIC FOLDER ON MAC,I don't have a  NAS DRIVE EITHER  any help would be greatly appreciated 

My Music Library (on a NAS drive) is not accessible (again - it was back for a few days in late October) from my iPhone/iPad Sonos app.I can see and access it  from my MacOS app (and my playlists), and am able to play albums, playlists from MacOS, but the library just isn’t visible from the iPad or iPhone.I’ve tried rebooting all the devices, and checked that the apps are up to date. I tried deleting and re-entering the share path to the share on both the iPhone and iPad://IAN-MEDIA-SERVE/Public/Shared Music   (no uername/passwored needed)(this is the same path used on the MacOS App).but I get the error message “Unable to Connect - check the username and password”There is no username and password for this path ….. . 

When I sign in to the Web App it shows I have two systems. I only have one. I sold a Sonos Roam months ago and I guess they haven’t registered it yet, so it still shows in my Account and I assume that is System 2. I believe it is causing problems with connecting regularly that I am experiencing.I contacted Sonos twice to resolve this and they are inept. Is there anything I can do?

Have had my Sonos system in my house for 7years, and the recent poor app has been annoying but is it getting worse? Yesterday, attempted to ask Google nest to play the radio station on the pair of Play 3 speakers in the kitchen and was told there wasn’t any devices..  Looked at my Sonos app and had a blank screen saying “Not Connected”, as in no devices connected.  Thought, it was due to an update in the app, so reset 4 out 5 Sonos devices and reconnected to my Sonos app.  All was good again, and hoped that things would get better within the Sonos ecosystem system!? This morning, opened the Sonos app…… Not Connected….? Really Sonos? My Playbar and one of my Play3 has a wired Ethernet connection and have recently stopped over to Alta Labs AP’s. i loved my Sonos system, but if this is going to be a daily occurrence, it’s time to bin the lot!

Has this problem got a solution for a Mac, yet? Just tried it and it fails with a 913 error. Mac is on MacOS Monterey 12.7.5

In addition to using the Android app, I’ve always used the desktop app on Windows 11. Was working fine until about a month ago.I open the app and I get a message saying saying check for updates.Checks updates, confirms I’m running the latest version.System then asks me the followingThen the system checks and the whole process starts again, More options offers to reset app, submit diagnostics. Whatever I do, it just ends up back to square one.I’ve removed the app and re-installed it, the same. I’ve downloaded the app on to my work laptop, same resultPlease help !!

I use sonos for playing old cds from music library.It now seems that it has duplicated albums and juggled the order of tracks around.Very frustrating as playing cds was the main reason to buy sonos.I can't face dealing with support again as it wastes loads of time. Any ideas how to rectify the duplicate album issue? ( they're OK on the laptop , so it's not the source material).  I have updated the app ( samsung A54) and the laptop plus tried to update the music library to no effect. This is subsequent to the phone app crashing a couple of days ago with message it's due to a bug.  Retry when developer resolves bug.  Also some songs have gone missing from sonos but are in the source directories  Has anyone any suggestions as to how resolve this?

Yesterday the Sonos app for Android forced me to update it.  I couldn't do anything in the app unless I updated.  I had been avoiding updating so I didn't lose the homescreen widget.So I updated.  I lost the homescreen widget as expected.  But I also lost something else - the playback controls in the persistent notification (and the lock screen).  Now I have to open the app by tapping the app icon to access playback controls. Notifications are enabled in App Preferences in Sonos app.  In phone settings, the app has all the notification permissions allowed.  App is allowed to run in background.  I tried rebooting the phone. Pixel 6, Android v14Is there a fix at this point or is this a known issue? 

Dear all, I've worked in IT my whole life and feel confident with computers, networks, and peripherals, but this Sonos issue has me stumped.My friend’s Sonos system includes seven devices: the Arc is on Ethernet, while the others use Wi-Fi on a new, high-speed Asus router. Everything works flawlessly, and the Sonos app opens smoothly on both his MacBook Pro and iPhone.The problem starts when we add a new Sonos Move 2 to the Wi-Fi. Although the router shows it as connected with no IP conflicts, the Sonos app immediately exits its active mode, displaying an error message instructing me to check network settings, firewall, and allow incoming traffic—all of which are already configured. Turning off the Move resolves the error, but turning it back on reintroduces it.Everything is updated to the latest software. Has anyone encountered this or can suggest a fix? It's driving me nuts! :)Best regards// Roberto

Since the search functionality on mobile/tablet apps has been partially resolved I find that maybe 50% of the time if I search for an artist, album or song then no results are returned when I enter the search term even when I know there should be something. If I force close the Sonos app and re-try the search term it works. Uploading this so developers are aware.I do have a video I recorded of this on my iPhone but forum says no!

Sorry if this topic has come up before and if there are solutions being developed.  However, I have built and rebuilt my music libraries at least 6 times now.  Each time I create them I am able to establish them and index all of the files.  Then I am able to play music from them for a day or two.  Then after a day or two the music libraries have disappeared and it is as if they have never been created.  Needless to say, I am sick and tired of having to rebuild these libraries every few days.  I am really at the point where I am ready to ditch my Sonos system and make an investment in a different system that is reliable and stable.  I used to really love my Sonos system and have enjoyed it for many years.  But these days the reliability of the system and the app are so poor it is not even worth using it any more.  Please tell me something is being done to fix this.

Sonos, your software sucks. I have 20k worth of your products, you are the best speaker system company in the history of stereos, and you can’t get your software together. Please do better. I say this to all my friends and rental guests. I don’t think this makes them run out to buy your products. If there is a human reading this you can tell I am a very frustrated customer who feels burned after committing to your brand.